I finally managed to get my earbuds about 2 weeks ago, had been enjoying them, sound quality is good and they fit comfortably without falling out however,  they have now became faulty.  Out of the box the left seemed to have drained faster then the right but last night I charged them, checked the battery level and it was left 95% right 100%, a 20 minute walk around the block with my dog and left is down to 5%. Not happy.  ... View more

For anyone like me who wasted time calling samsung shop this is the number directly for the earbuds 0345 216 0144 open Monday-Friday between 9am-5pm.   Mine there was a delay and I never had to call the number but finally got the email and tracking and they're processing my claim. Will be calling if it goes past 7 days or it gets declined.    Hope this helps some people. ... View more

For anyone like me who wasted time calling samsung shop this is the number directly for the earbuds  0345 216 0144 open Monday-Friday between 9am-5pm.   Mine there was a delay and I never had to call the number but finally got the email and tracking and they're processing my claim. Will be calling if it goes past 7 days or it gets declined.    Hope this helps some people. ... View more

I was finally able to complete the form last night, however I haven't yet recieved a confirmation email to say it has gone through with a number. Samsung you messed up on this one big time, I'll never trust one of your promotions again as I had no idea that it was going to involve this amount of chasing up, network errors and very poor communication.    Also to the guy stating that people are over reacting for a lot of us our insentive to pre-order and not maybe wait a while was for the free Samsung earbuds that are worth £139. Okay it wasn't the main reason we got the phone but it was why we got it so soon. Also I saw a comment saying that they didn't have to give them away but I believe if you offer a promotion that you honour it and you don't make it hard for your customers who have paid you a lot of money to get what they paid for. ... View more

Just tried again and it worked with the postcode and was able to complete the claim. Still sucks you have to wait 7 days lol ... View more

I had the blank screen now I can finally get to step 4 of the application where 1. It says my postcode is invalid and 2. After filling in the form it says something went wrong, please try again later which means I'm probably going to have to fill in all the form again as well as uploading my invoice and screen prints. I got a offer for the VR headset with my note 8, posted same day on problems. I don't know why Samsung has made this so hard. ... View more