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28-04-2019
08:47 AM
It's a shame it's taken this long for them to do something, in some cases though on reddit people are seeing no difference. Regardless I'm little to late to jump back to my S10+, things I love about S10 are definitely the software and overall build/shape compared to the P30 Pro - on the other hand the P30 Pro has too much going for it over S10 - some will claim the camera is no difference but honestly there is - also yes the battery is better, it took a day or two but as it stands I'm going to get over 5h sot using 4G which does take more battery than WiFi so I think what we were seeing was just poor optimisation of the one ui on battery. I think if you use only 4G your never going to get over 6 or 7h sot on a 4100 or 4200mah battery. Do we even know the usage of the people getting over 7/8h sot? I think they either are using more WiFi than 4g or mixture of both over their usage time. What do you guys think? Software or could still potentially be hardware as people are saying different results....
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26-04-2019
02:06 PM
Still here lerking guys, been reading through your comments and could this be a One UI issue. If you search you can find the S9 and note 9 have issues too. Further to my last on my P30 Pro,, I think I can say it was just and still learning my usage, my usage as it stands with this beast is over 30h on battery, SOT 4h 36mins with 42% battery left. As I mentioned I will keep checking back on here to see how it goes and whether it ever gets fixed. Very inconsistent phone for sure.
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24-04-2019
08:45 PM
We maybe onto something now, although Pie has been out for a while hasn't it? Wonder if any other handsets suffer with battery drain on 4G and idle - if this is the cause then I'd imagine it would have to be each brand looking into the Pie software and fixing. I wouldn't like to say 100% it's not a hardware issue now but it is starting to go towards a really hard to find bug inside Pie maybe that struggles with 4G. That being said I cudnt go back to S10+ now - P30 Pro is just as fast as S10 and wins overall thanks to it's insane camera.
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24-04-2019
07:28 PM
1 Like
@TimC80 wrote: So I've had ongoing battery drain issues on EE LTE in the UK . Today, I've been walking around in a German city without WiFi and it's the same issue. 10h on battery, 1h47 on screen and only 26% battery left. Even writing this message ate 3%. I'm gonna keep checking back on this forum even after my S10+ goes back - I want to know what happens - okay so maybe its how the S10+ handles incoming 4G signal - surely battery would drain quicker using wifi? seems not in our cases. But then I'm pretty certain the same thing is happening with my P30 Pro :/ Its sitting here draining while screen off.
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24-04-2019
04:27 PM
Guy's I haven't replied for a few days- been sorting out with EE my options Here goes - My S10 Plus will go back in a few days - EE will wipe my contract clean and I can either upgrade as it was when I start S10 upgrade or cancel contract. This would mean not having a phone for a day or two till EE received this back and then me placing order for new phone. Since then I've taken line out so new number and gotta the P30 Pro - I hated doing this and still feeling bit on edge - My S10 will go back and be cancelled so all good and EE were actually really great doing this as they really didnt have too. Want to hear something though . . . . I've had my P30 Pro on since around 4pm yesterday - it started with 52% battery out the box - its now on 14% and only been turned off to do latest update - now I'm not claiming its amazing and the reason why is because today ive put my new sim in and its on 4G - What do think happened????? Battery drain yep on 4G on this totally different brand its also chewing battery. Now guys it may be a placebo affect but I do think today the P30 Pro has drained quicker - I'm also not saying this could be a 4G signal issue - end of the day there are so many S10 on here all having similar issues . . . .
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22-04-2019
06:20 PM
Seeing loads of new battery threads opening - this could get Samsung looking better into each case - sad really :(
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22-04-2019
06:12 PM
@Suvasish wrote: Totally agree. What surprises me is that there has been no media coverage and backlash yet. My thoughts are that people are getting a day of usage and think that's normal for a smartphone- if your not into details or look at what a 4100 battery should get you then you wont really think there's an issue. I'm not at all saying everyone shud be a "geek" but I'm certain there are many many people with these phones not knowing in fact their battery is poor. Anyway I've decided not stick with it - how long would a software if that's the fix to arrive. Like you said I wonder if Samsung even know or are fixing it . . .my response on Twitter said it all for me P.S my battery is on 66% with 1h 40 mins SOT, on wifi my usage was over just over 4h sot at 66% There is a major issue here
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22-04-2019
05:55 PM
1 Like
Guy's there isn't a solution unless software or a recall is issued - package disabler is a temp fix to get bit more battery outta your phone - its not a fix, this phone shudnt need apps disabling to get the battery you paid for.
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22-04-2019
11:10 AM
1 Like
And the prize for worse reply to solve this drain goes to the people who make the phone! I went on Twitter to vent which I don't like to do and Samsung ask me to message them with details - response after using usage screens from wifi and 4G Again this is why I'm more than likely giving this phone a miss once sent back.
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21-04-2019
10:02 PM
Ended up speaking to EE complaints team after being transfer from 3 different departments. Link them this thread and they haven't had no one report this, they also wouldn't know how to fix it which worked in my favour - now I'm able to wipe my upgrade off and start again - a extended DSR they called it :/ Anyway this S10 is heading back to them in the week and I then have a choice of either getting another S10 plus ( unlikely at this point) or choose something different - more than likely a P30 Pro - sorry but after seeing the difference in battery wifi vs 4G I just can't keep this phone. I pay over £55 a month 60GB which is pointless at min.
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21-04-2019
06:27 PM
@cara1 wrote: I am giffgaff in the UK. I have been travelling Sweden to Denmark and all the north of Denmark today - have had the phone off charge since 6am ans is now 6:20pm. Have taken a lot of pics constantly and had my phone on including for Google maps a fair bit. Am at 38% (I have however turned autosync off as there is no reason to have my email going though back in the UK I prefer to have AS on). My friend has the S9 and is on Three in Sweden - had his phone out and did the same number of things and he was at 20%... SOT? Starting to think the S10 range isn't properly set up for 4G :? why wouldn't Samsung know this or be aware. Really weird this guys :(
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21-04-2019
06:23 PM
I spoke to EE today and got a right bad experience!! Script all way through, now tell me -once you get a replacement within the 30 days of contract does this reset and give you another 30? according to EE its not, ok thats fine but now its with the complaints team, they have no idea of issue - they wont replace my phone - I think I will see Samsung like I said and see what they come up with.
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21-04-2019
02:07 PM
@TimC80 wrote: BT mobile and EE are the same network actually, I think we are starting to see a pattern @BorpZ wrote: I'm in the UK and use BT We can rule out it being the full firmware - wifi with data turned off it perfect, remember the signal for call and text is still on so surely not a antenna issue (hardware) I hope - this issue wudnt show up on battery stats or device care too - its some deep issue in how the 4G data is coming in . SAMSUNG HEAR US
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21-04-2019
01:48 PM
@BorpZ wrote: I'm in the UK and use BT Okay so maybe Euro chipsets suffer from 4G data? Or outright is this a antenna hardware issue :( Need Samsung to look into this - any reps or mods here?
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21-04-2019
12:34 PM
@TimC80 wrote: Maybe there are a few operators suffering from the same thing, but there definately seems to be something up with EE SOunds like what I thought that some carrier firmwares and really poor - someone with a unlocked samsung BTU firmware could maybe tell us how they are getting on? I will be heading into samsung store this week to show them my results and see what they say - if its not a carrier firmwares then I wonder if EE's 4G signal to the S10 range is bad? I say this because although 4G is making battery bad, the firmware is still running when using wifi and battery is good :/ I'd really like people to say if they are unlocked on samsungs firmware -
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21-04-2019
12:23 PM
@TimC80 wrote: Hey what operator do you have? Been discussing this on Reddit and it seems lots of people with EE in the UK are getting especially poor battery performance . Actually glad to hear this -I'm on EE and on 4G its so bad - wifi with data turned off is perfect - any more details on reddit or link to discussion?
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21-04-2019
11:02 AM
@dani8501 wrote: Install package disabler pro 15.0 Its working for android 9 Disable these unneccesary apps And use medium power saving mode U will get 8 hours of screen time my battery is still 53 percent and screen time is 4 hours now its been a day left still i have 53 percent battery Sounds good buddy but the point I think a lot of people are making is should we have to run off power saving? Should we have to disable things? Should we need to go through a long set up process to achieve stats that the phone should get out the box? Easy answer is no, sure there are many apps people won't use and can be disabled but we shouldn't need to do this. I can say for sure in my case that 4G data is crippling the battery over Wifi - over two days i've seen the comparison and it's so insane. In terms of package disabler - did you download this from play store or download the apk? Require root access?
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20-04-2019
11:36 AM
Can anyone suffering the same issue as me or please check wifi vs 4g or any type of data connection. Also please state what firmware your running on - Samsung unlock, EE and so on. Update - Phone has just died on 7hrs 15 mins just over 24 hours on battery - this would have been higher indeed if I'd done today on wifi but I'm running a virtual reality centre nearly everyday so had to use 4g this morning and left it on so for 5 hours ive used only 4G - this is insane that 4G in my case and others takes so much battery, I will go to samsung store near me through the week and see what they come up with - I'm hoping to get screen shots of a day on 4G and show them the difference. I'm over my 28 days now with EE but have seen people say Samsung have actually swapped their EE devices for their own, I'm not looking or hoping for a swap but hoping someone there can be a bit more helpful.
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19-04-2019
10:20 PM
Need a Samsung rep to be looking into this, I may go back to my local Samsung store and tell them - see what they say and if they can point the issue better. I went with my first (release day handset) and they plugged it in etc but nothing showed. I'd imagine they are only getting the same as what the Samsung members check lists does and says. May see what they say regarding this wifi vs 4G - may take some screen grabs of today and show them. I hope it can be fixed with software, I'm really not in the mood to do another set up with a new handset only to have same issue or just do it all again. Listen I love Samsung but I started the year with the Mate 20 Pro and absolutely couldn't get used to the UI - camera and battery was insane and kinda miss them now. . . .wonder if I shud see trade ins for P30 Pro
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19-04-2019
07:57 PM
2 Likes
Okay so today has been the eye opener for me, I mentioned it on here a while back - this is my second S10 plus and first one was the same deal. Today I've used Wifi for my data, no 4G on at all but still taking calls and messages - it seems that for sure well in my case and maybe others that 4G data connection really cripples this phone. Today I've been watching videos and testing games, using my galaxy buds and I'm on 52% with nearly 5h SOT! I would like to point out that I've put apps asleep and yesterday did a full factory reset. It still concerns me however, if it's a 4G issue would this mean antenna fault, maybe not as there is still signal coming thru for calls/texts. Is it something that can be software fixed? Again as I said would Samsung not have picked up on this? Or is it a carrier firmware issue? This seems most likely as there are many who don't have battery issues. I'm really not sure - imo I'm okay as it still gets me thru a day and sometimes more so all good.
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18-04-2019
04:01 PM
@Albann wrote: Yeah all good but will it improve battery - all these sound nice but could further kill battery - and also carriers wont provide this straight away as normal so many will be waiting a long time for this update
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18-04-2019
02:54 PM
@cara1 28th March :O so nearly a month after release yours was made - means that either samsung have been shipping bad ones for a while and caught it in April - TBH this has made me feel bit better knowing yours is even further along then mine - theres hope in it being software I think - maybe Euro versions suffer from carrier firmware and the chipset - could be a bad combo of many things - app+chip+carrier and so on
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18-04-2019
02:15 PM
@RobMay wrote: Aye, weirdly one person I spoke to on the Samsung Stars helpline admitted there had been an issue with an early batch that folk who pre ordered had received. But I've yet to get a replacement from them. And yeah, no official admission of the problem in writing. Any emails answers I've and from their customer services are conspicuously evasive about the issue. Admitting a problem like this :( Not great - My second one from EE was made on the 9th March so it is newer than my first as I got it on release date - basically this means peoples pre-orders for release day were bad and also other newer batches like mine - again this would mean an extreme amount of S10's would be suffering, doesn't seem to be enough on here or on google searches to make news ( like FOLD breaking 2nd day ) Anyway I hope this isn't hardware - i may go back to a samsung store and see what they say - I;m out of my 30 day with EE now so it is down to Samsung.
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18-04-2019
02:05 PM
It would be good to know when peoples devices were made - newer ones if they are getting good battery as intended may mean hardware? Would also like to know what software people are running, is there a problem for instance with carrier firmware rather than the Samsung unlocked one - I'm not really angry, enjoying my S10 plus certainly but concerned that if it is a hardware large batch issue that the battery will only get worse and not last for the 2 years . I'd be happy with a software fix for sure but I really can't see it - no reports on big sites to get samsung to take notice.
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17-04-2019
10:23 PM
Over 4hra SOT with estimated 22 hrs of battery left? I think your fine mate Many of us have that SOT with only a few % battery left so your fine I'd say - i have a UK version on EE and have over 4 hrs SOT with only 14% battery left, any idea when your phone was manufactured? Look on google on how to find this out.
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17-04-2019
11:59 AM
@Curt_Interludes wrote: Yeah I don't believe that at all. Samsung offered me a new phone despite me being on an EE contract. I turned it down a couple of weeks ago because I felt it was best to stick with an EE phone. Thats when I asked ee for my third replacement and hey, seems to have fixed it. It's a real shame for you because it sounds like your 14 days cooling off, and your 30 day return if broken policy is up So your third replacement is doing good? Check at the build date was Dial *#197328640#* or *#*#197328640#*#* in your Dial Pad. Select the Menu Version Info->Hard Ware Version->Read Cal Date . This Date is the Manufacturing date of Your Android Mobile - my replacement from EE was built on 9th March so the day after release - same as my first, battery won't go over 5h SOT - @cara1 AH3 didn't do much for me, I mean I didn't end up doing as many disables and whitelists as you but really couldn't be bothered with it . If @Curt_Interludes your 3rd handset works fine I worry that it's a hardware issue - maybe more recent built ones are fine :/
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17-04-2019
09:48 AM
I had no change to my samsung tracker - still says validated but have had DX details - I also rearranged delivery for my work location tomorrow - would have missed them today anyway so . . .
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17-04-2019
09:01 AM
Just woke up to a text and email from DX stating delivery today - more than likely will miss them as I'm out all day.
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15-04-2019
06:59 PM
Emailed today saying I have gone over the 30 day mark - Here is response, which was pretty quick to come through - Thank you for the response. An attempt was made to reach out to all outstanding customers on Friday 12 April but due to a technical issue that message did not go out. We were sending a message to inform the customers about a delay that due to the popularity of this promotion, some customers may experience a slight delay in receiving their Samsung Galaxy Buds. We would like to sincerely apologise for the delivery delay and the failed message to reach out to our customers. Please rest assured that we are working as fast as we can to send out your reward. We checked the status and see that for your reward still no tracking code has been sent out, it is pending on being sent out. You will receive soon a tracking code from the courier DX Delivery the moment the Free Gift has been dispatched. Please also check you spam folder. Should you have any further questions then please do not hesitate to contact us. Obviously couldn't foresee the demend but really am disappointed with it - this offer didn't sway me to get S10 but at least know its gonna be a high selling phone and to offer everyone these your gonna have a problem. Anyway let's see, could have gone into a shop by now and bought them - hey why not send everyone a digi voucher and people can clear out the Samsung stores
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