I'm in the exact same boat. 4 months since I preordered my (very expensive) phone in good faith. Still no sign of the Galaxy Buds and still no information from Samsung. Last week they emailed me to follow up on my delivery address which they claim they didn't have - in my eyes this was a desperate and thinly-veiled attempt to allow even more delay time. The most insulting thing about all of this is that they are openly selling the Buds on the website. I could go there right now and pay to have the Buds delivered next week, but because Samsung already have my money they will sit on top of their piles of cash rubbing their greedy hands together and do absolutely nothing to expediate the issue we're experiencing. It's infuriating, I genuinely can't believe how awful the customer service has been considering I've proven myself a loyal customer over the years and preordered the top-of-the-range model from Samsung this year. This has really left a bitter taste in my mouth, I'm shocked and disappointed that I still can't get a straight answer from Samsung.
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Has anyone received their PHONE? Meant to come on Saturday and hasn't arrived. Website says dispatching since 21st March The support desk not based in the UK is rubbish. Promises of call backs from managers to provide and update that never happen etc. Just want to know when it's coming no one can tell me. I'm going to cancel and move to Huwaie or Apple. I've been chasing for 5 days now. Sat in all day Saturday. Waited around for ring backs. Terrible customer service.
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