I am also from Switzerland and have been through several Samsung nightmares ranging from 2016 to 2019 with many different QLED models between 65" and 82". All I can say is: Keep your hands off them and don't waste your money. They all have issues, if you are somebody without issues you are either very lucky or just haven't noticed. The "haven't noticed" customers are the ones Samsung likes the most and the ones they live off. Because most people are just too simple to notice problems and defects on their TV because they simply don't care. They just want to watch TV - and if there is picture and sound - that's enough for them... If Everyone noticed these problems, Samsung would be out of business. Simple solution to your problem: Do not contact Samsung, contact your seller. Make it clear you are not satisfied and that you want your money back. Repairs don't solve the problem and dealing with Samsung is a huge pain in the A... You bought an inferieor product and you can clearly ask for your money back. Stand by your rights and do not let them push you toward Samsung. Expecially if you are still within 30 days of purchase! Get your Money back, buy another brand of TV, and enjoy what Samsung could not offer you.
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