This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.
Find out more here
Close
Open search
Close search
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Samsung Community
- :
- About Kriegar
14-03-2019
05:00 PM
I have been playing games and stuff on mines and it only ever gets a tiny bit warm. Only ever seen it reach about 35 degrees.
... View more
14-03-2019
04:12 PM
Mainly facebook and general use. Recently started playing games, but thats been around the time I started topping the phone up on a wireless charger through the day instead of doing a large charge at night. I'll maybe go back to charging it at the end of the day so I can get another reference point for how much battery my phone uses.
... View more
14-03-2019
03:25 PM
Yeah what you guys are experiencing isn't normal. I have the exynos s10+ and easily get a day of use out of my phone. I charge it to 80% before going to bed and wake up to about 72-74% remaining and continue to use that through the day. It's been like that since day 1 too. My Fiance's s10 doesn't last quite as long as my s10+, but nothing as drastic as what y'all are experiencing.
... View more
08-03-2019
05:40 PM
We managed to get an email response from Macy again stating that we should just cancel our order and re order now... Which obviously means no earbuds. Because of all the problems with people trying to order their earbuds though their lines are rammed and she said that they are upgrading their system so she can't call us... If it wasn't for all the lies and false promises then I could put it down to a bad system... But as it stands, the customer service staff don't seem to actually look into the problem, they just seem to be doing anything to fob people off. They never call back when they promise to and just seem to be so unwilling to help.
... View more
08-03-2019
04:51 PM
1 Like
How about first names only. These people should be held accountable for the way they are treating people.
... View more
08-03-2019
04:39 PM
I noticed a lot of people having similar issues to me regarding the disgusting customer support that Samsung has, so thought I would start a thread so we can collect everyone's horrible experiences into one area in a hope that someone higher up at Samsung sees this and does something about it (unlikely). For us it started with not being able to get the confirmation for my fiance. After over a week and going through about 10+ members of staff in the many attempts we made to get it sorted we managed to get them to send the ***** email... It didn't end there though, because on the email it stated she would get the phone on the 8th... Well, that's today and the confirmation email still says that it hasn't even been prepared for dispatch. We were then told that there is something wrong with the order and the guy we spoke to on the phone would try and get a special delivery sorted and get back to us... He didnt get back to us (shocker). Every time we contact Samsung regarding these issues, they either pin the blame on someone else (close brothers) or tell us they will sort it out and phone us back... They have told us a good 10-20 times now that they will phone us back for different things and they have NEVER followed through on that, they just go quiet and we have to start the process again with a new *****. This hasn't just been from the low-level staff either, this is the management staff too who are blatantly lying to customers and making false promises. Name and shame time: Sam (Samsung Shop Support Team) Macy (Samsung Shop Manager) Mary (Samsung Shop Support Team) Joel (Samsung Shop Support Manager) The rest were spoken to over the phone or in the live chat which I, unfortunately, didn't get transcripts or names from. All of these staff though have lied to us and have caused a massive stress over something simple as a confirmation email. So yeah, no phone yet and no one wants to pipe up with an explanation of what is going on and when she will receive the phone. There has been no apology for any of this and no compensation for the many hours lost trying to deal with their absolutely abhorrent support staff.
... View more
Labels:
08-03-2019
02:54 PM
Don't trust them when support say they will contact you back... They NEVER do. Samsung has quite literally the worst support team I have ever experienced.
... View more
07-03-2019
05:40 PM
It's over 2 hours now since I got the email from Samsung saying it was shipped but still had nothing in the DPD app
... View more
07-03-2019
05:32 PM
Anyone else got the delivery confirmation email from samsung but not a confirmation from DPD?
... View more
07-03-2019
04:38 PM
You aren't the only one who has had the misfortune of dealing with Samsungs truly horrendous customer support. It really is the worst customer support experience I have ever had to go through to the point that I won't be buying another Samsung product out of principle. Maybe we should all put in complaints to trading standards and BBC watchdog to expose just how horrific it truly is.
... View more
07-03-2019
04:34 PM
I have a confirmation that the delivery is coming from Samsung but DPD tracking shows nothing yet...
... View more
05-03-2019
10:00 AM
After hours and many many conversations with them regarding missing confirmation emails, it seems that this is a simple case of the email not being sent out, not the order not being made... however I have had so many conflicting reasons for this and false promises from the sales managers saying they will look into it that I really have no faith in them anymore. The customer service has put me off buying any other Samsung product again...
... View more
26-02-2019
07:23 PM
No it's not sorted, we have been passed back and forward over and over until we finally got one of your sales team to agree to contact close brothers today... However now close brothers are closed, she hasn't contacted us and isn't responding to any attempt to chase it up... This complete lack of support has totally put me off buying another Samsung phone again in the future.
... View more
25-02-2019
03:28 PM
I have been trying to get this sorted for days now. My fiance ordered the s10 with the close brothers finance option, however on return from the close brothers site it threw a 500 error and as a result close brothers have confirmed the finance and everything is set up on their end, but nothing has been confirmed on Samsung's side. The support staff just keep pointing the finger at close brothers or saying to wait a bit longer, but this isn't a problem with close brothers at all, but even if it was then your support staff should be dealing with them, because they just direct us back to samsung support. If I don't have this resolved today, then both my and my fiance are cancelling our pre order and buying a different phone. Both of us have been with samsung since before smartphones were even a thing, but this has truly put us off buying one again. The level of customer support is absolute garbage.
... View more
25-02-2019
12:43 PM
My fiance is having the same issue. The site produced a 500 error on return from close brothers, so I suspect that it hasn't been confirmed on samsungs system because their website is riddled with bugs. I have been passed around and totally messed around by samsung support so far. They are totally unwilling to deal with the issue and are blaming close brothers, yet close brothers blame samsung... As far as I am concerned your support staff should be dealing with close brothers instead of me getting passed around while being out of pocket and any sort of receipt of purchase.
... View more