I noticed a lot of people having similar issues to me regarding the disgusting customer support that Samsung has, so thought I would start a thread so we can collect everyone's horrible experiences into one area in a hope that someone higher up at Samsung sees this and does something about it (unlikely).   For us it started with not being able to get the confirmation for my fiance. After over a week and going through about 10+ members of staff in the many attempts we made to get it sorted we managed to get them to send the ***** email... It didn't end there though, because on the email it stated she would get the phone on the 8th... Well, that's today and the confirmation email still says that it hasn't even been prepared for dispatch.   We were then told that there is something wrong with the order and the guy we spoke to on the phone would try and get a special delivery sorted and get back to us... He didnt get back to us (shocker).   Every time we contact Samsung regarding these issues, they either pin the blame on someone else (close brothers) or tell us they will sort it out and phone us back... They have told us a good 10-20 times now that they will phone us back for different things and they have NEVER followed through on that, they just go quiet and we have to start the process again with a new *****.    This hasn't just been from the low-level staff either, this is the management staff too who are blatantly lying to customers and making false promises. Name and shame time: Sam (Samsung Shop Support Team) Macy (Samsung Shop Manager) Mary (Samsung Shop Support Team) Joel (Samsung Shop Support Manager)   The rest were spoken to over the phone or in the live chat which I, unfortunately, didn't get transcripts or names from. All of these staff though have lied to us and have caused a massive stress over something simple as a confirmation email.   So yeah, no phone yet and no one wants to pipe up with an explanation of what is going on and when she will receive the phone. There has been no apology for any of this and no compensation for the many hours lost trying to deal with their absolutely abhorrent support staff. ... View more

I have been trying to get this sorted for days now. My fiance ordered the s10 with the close brothers finance option, however on return from the close brothers site it threw a 500 error and as a result close brothers have confirmed the finance and everything is set up on their end, but nothing has been confirmed on Samsung's side.   The support staff just keep pointing the finger at close brothers or saying to wait a bit longer, but this isn't a problem with close brothers at all, but even if it was then your support staff should be dealing with them, because they just direct us back to samsung support.   If I don't have this resolved today, then both my and my fiance are cancelling our pre order and buying a different phone. Both of us have been with samsung since before smartphones were even a thing, but this has truly put us off buying one again. The level of customer support is absolute garbage. ... View more