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23-03-2019
02:58 AM
So mine finally got validated, they put it on hold as they didn't have a logo in the proof of purchase (even though I got it from them direct and it said Samsung all over It) so I sent back a rather blunt email and two days later it's been validated.. I never re sent anything So am appreciative that it has been Still no return pack for my S8 though 😂
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23-03-2019
02:51 AM
Oh really? That's disappointing... I was looking forward to having a spare pair of those as the S8 ones were excellent, looks their skimping to save a few quid.. that's a shame considering what my phone cost
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23-03-2019
02:45 AM
1 Like
They said mine was on hold due to no logo on the proof of purchase... it's their email they sent me lol it says Samsung on it... just not the Samsung logo, so I replied with a blunt email and two days later got a message saying it had been approved! Nightmare process but at the same time appreciate them reassessing without me having to go to the effort of scanning in and doing another proof of purchase
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23-03-2019
02:40 AM
I haven't even unpacked my S10 ones yet lol but I felt the AKG ones with my S8 were very good
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20-03-2019
08:03 PM
I'm not normally the type to do this, but I have to say that Samsungs customer service is shocking. I STILL haven't recieved my return package for my S8+, despite chasing them every which way and not once getting a straight answer. The email with instructions were sent to a pay4later address that wasn't even mine, my ear bud claims have been rejected twice this time because you can't see the 'Samsung' picture at the top of the proof of purchase even though it has a Samsung order number and Samsung written all over it... I got it from them directly. You can NEVER get anyone on the phone and whilst the live chat guys are pleasant they dodge your questions give you a generic answer and then just keep dodging the main enquiry until you stop asking. After buying a £1400 phone it is very frustrating. I also have a UE55KS8000 TV and a top of the range sound bar/speaker system so spend decent money with Samsung, love the products but so far service has been awful.
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15-03-2019
11:20 PM
I've given up chasing them, you can NEVER get someone on the phone, the live chat agents cannot type/speak proper English and never give you a straight answer... same with the emails, polite don't get me wrong however their staff would make good politicians If they want their S8+ they can send me the package that I require, its their responsibility. until then I'm not worrying anymore, I've spent enough of my time chasing them now.
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13-03-2019
10:09 PM
Thank you that's great, I will call them tomorrow Thanks for the advice much appreciated
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13-03-2019
10:00 PM
1 Like
Thanks guys much appreciated I will call them tomorrow Lisa I assume you haven't recieved a pack yet either? Tbh I have more chance of winning the Euromillions than getting Samsung support on the other end of a phone
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13-03-2019
09:28 PM
Well then they need to send a package as agreed... do you know the return address? I'll just post the thing myself
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13-03-2019
09:23 PM
In all honesty this whole process has been a nightmare, does anyone know the address to send it to? I'll just pay the £3 and send it Samsung are useless
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13-03-2019
09:21 PM
I still haven't recieved an return envelope...
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13-03-2019
09:18 PM
Where did you send it to? They messed up my emails when I pre ordered and was told I would receive a package but nothing yet... Mines literally mint so they better not try that
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13-03-2019
09:07 PM
Hi, I have my S10 Plus which I am very happy with, however when I got it, the return instructions for my old phone were sent to "pay4laterguest@mail.com" for whatever reason, so I just want to confirm will I receive a package/instructions in 5-7 days to return my old phone in? As I obviously received my S10 on Friday and nothing yet. Though I love their products the customer care so far has been shocking so I dont want them to get in touch a week from now and accuse me of defrauding them lol as I haven't been able to get a straight answer, thanks for any help
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09-03-2019
12:36 AM
Their postcode/address finder system is obviously down guys as everyone is posting the same thing, only thing you can do is give it time. Mine worked a couple of hours ago though
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08-03-2019
11:35 PM
Found it - thanks mate, never had to set that on the others so missed it, cheers
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08-03-2019
11:32 PM
Where is that in settings? Mine just has on or off, then change the theme
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08-03-2019
11:27 PM
If it crashes and says down for maintenance just pull the screen down to refresh it, should take you back to the same page, mine actually refreshed with the info sucsessfully submitted
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08-03-2019
10:58 PM
Sounds like its glitched, might need to factory/hard reset and start again :( I've just updated mine and its normal so shouldn't do it
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08-03-2019
10:56 PM
Loving the S10+ so far, but how does the always on work? I've selected as on in settings etc but it doesn't stay on during lock screen as it did with my s7/s8, it will if you tap the screen but goes away again after 20 secs or so, anything I should be doing? I've left the screen protector on it comes with Cheers
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08-03-2019
10:03 PM
Mine said it on the confirmation page after it had been accepted, haven't had an email though
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08-03-2019
10:02 PM
Cheers for the link mate it worked, took an hour and 10 reloads but it worked lol
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08-03-2019
09:59 PM
Success, I used the links on here rather than the app, just gotta keep reloading when it crashes will work eventually, took me an hour lol
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08-03-2019
09:56 PM
Fu*king done it!! Just be patient and reload after it crashes will get there eventually! I followed the link people posted here rather than go through the app it seemed to work, S10+ phone wise is pretty epic so far
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08-03-2019
09:53 PM
08-03-2019
09:50 PM
Mines saying invalid phone number... I love their products but the service/way they have handled everything has been a shambles
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02-03-2019
06:22 PM
Wow that's terrible, I would be tempted to contact trading standards that's not acceptable, for all I know someone out there has all my details. My confirmation email got sent to "pay4laterguest@mail.com" and to this date no one at Samsung can explain why that is, just keep swerving the question, gave up trying to get someone on the phone. Surely If your pre order was within 14 days then the distance selling law applies and you are within your rights to cancel
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02-03-2019
04:45 PM
li ottieni quando ordini il telefono sul contratto o lo acquisti a titolo definitivo
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01-03-2019
09:22 PM
I read that the stocks are running out for the free earbud promotions (understandably) how are Samsung organising it? I ordered mine two weeks a go, I am guaranteed a set as there was stock when I pre-ordered at the time or is first come first served once everyone gets their new IMEI's and claims? Cheers
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23-02-2019
09:07 PM
Ive given up trying to get them on the phone mate but spoke to someone on live chat and they just explained what was in the email... I asked twice why it went to that address and they just dodged (in actual fact outright ignored) the question, so not very helpful! Not what you expect when you spend £1400 on a phone lol
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