Why not just wait until they can confirm the issues are resolved, everyone on this forum is aware of major issues so it's asking for trouble to try and order the phone Wait until Samsung can sort their website and now data breach out. Samsung is notorious for problems like this around it's flagship releases as I had no ened of trouble last year to. Next yea I'll be waiting before putting the order in for next year's mess up to be resolved. To the mods here can we get clarification as to why Samsung have not stopped orders on the upgrade program while they have knows issues to stop thus effecting more and more people? Seems theregister.Com is now on the case and aware of issues so perhaps Samsung will give an official statement now?
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@SachikoT @Sam_UK Hi guys, I've managed to get my purchase through now but did have 3 failed attempts at first so would like this passed over to clarna to sort out the credit report side as not happy about the multiple hard searches Thanks
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@Lochaos wrote: Trying to upgrade on my computer now and there is no option to choose the grey S20 ultra with 512 memory, just the black one which is cheaper @Lochaosfrom my testing it seems having add blocker on causes this to happen, try turning add blocker off or try using another Web browser to order the phone
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@sammyh25Got the agreement first time around after retrying again today yes but i would strongly recommend waiting until any pending charges have cleared from your bank account as i imagine this means they may have action your account Klarna’s end
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@sammyh25 Ive now had the agrement emailed through from Klarna also yes so everything has gone though Dont know if the website problems about accepting agrement have been resolved or if its because i used a idfferent brownser as @Gh0str1der mentioned earlier chrome seems to be causing problems for their website
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Final update from me So i was in the situation of 3 pending deposit charges and being rejected staright away when trying to go through the Klarna process after 3 fails with their website issues As of about 30 minutes ago my bank was no longer showing the pending (held) charges. Also showing as 1 hard check and one soft check on Credit Karma (Thanks @Brad2607 for the recomendation) Having just tried again using the edge browser i have now been able to complete the process and have an order confirmation from samsung and also still one hard search on credit karma Thanks everyone on this thread and hope you all get sorted soon also
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What are you using to see these searches on your report? I use clearscore but it only updates every 30 days Would be interesting to be able to check how many hard searches klarna have done
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@James4996 wrote: I'm still having the issue where after I enter my agreement number and select choose device, I am presented with just the page footer? Anyone work out why this is the case? Cheers I'd imagine that's most likely to do with add blocker or something similar. Try using a different browser
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The problem is not necessarily now just about getting an upgrade its also the detrimental effects of having 3 or more hard searches on you credit report. Even if they manage to sort out getting people upgraded they can't remove a search on your credit report
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So will Samsung be doing anything to rectify the damage this has caused people's credit reports? Both Samsung and Klarna need to be held accountable for this huge mess and the fact little has been done yet is unacceptable
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