So it's now August and the note 20 is up for pre order. Tried to access the upgrade lounge, and surprise surprise, I get a repeat of the same issue that's been plaguing the site on previous flagship releases. When hitting the upgrade button after entering your details, all you eventually get is the page footer at the top of the screen.
Samsung's after sales care has always been rubbish. Particularly in the UK, as we all know Samsung favours the US market. I'm guessing they dont have these issues in the US. That being said Samsung's phones have always had the technical edge on the competition and that was enough of a reason to buy their phones. In 2020 that's not so much the case.
As always Samsung seems interested in one thing only, and that's getting your money. After that you're on your own. Funny how Samsung likes to copy Apple in many ways, but one thing they never try to emulate, is Apples after sales care. They might keep a few more customers if they did.
I'm giving serious consideration to not upgrading, and just holding on to the old phone. It's not worth the aggravation. Shame really, but that's Samsung for you.
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Thanks for the reply, i have already contacted the financial conducts ombudsman in relation to this. So i have sent the email they have advised me to send and am now waiting for a response. I find it sickening they think this proccess is acceptable to treat customers this way. I cannot post the email they sent me as i have been advised not to do so. But needless to say all i got from it was tuff suck it up.
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