I signed the petition and I also copied and shared a link to the petition along with my current opinion of Samsung products on Samsung's official page where they're advertising the new Samsung S10 phone. I would suggest doing the same since Samsung doesn't seem to be listening to us on its own forum. ... View more

I can't believe this company is so stupid as to take a phone that could possibly be far superior to the iPhone and absolutely ruin it. Whoever is in charge needs to be fired. But obviously you aren't going to fix it and I'm sure it will show when people aren't buying your newest products. Wake up Samsung ... View more

As far as Im concerned Samsung is just a garbage product now. I was going to preorder the S10 by Samsung but after this newest update that ruined my $700 phone I'm over it this is absolute garbage. Are you listening to your customers?#Samsung #garbage #samsungsgarbage #iphonesbetter ... View more

Samsung customer service #1 800 726 7864. Give them a call and let them know that theres a problem since they have to make records of the said complaints.  ... View more

Okay so this is for everyone who's upset about the new update for their Samsung Galaxy S9 phone. I just called Samsung customer service and they offered to reflash the phone with the previous update for free at an authorized Samsung dealer. I have not had this done yet but they said that this would revert the phone back to its prior settings and configuration. It is important that anyone who is dissatisfied with the new update call Samsung as they are working on trying to fix the problem and they need the feedback so that way we can get our phones working the way they need to be. I hope this helps ... View more

I went to my carrier and they said once the phone has been updated it can't be reverted back. ... View more

Samsung are you listening? You need to fire whoever did the updates for your phone. You noticed you don't see any posts saying how much we love the new update! ... View more

I spent all this money on my phone and I loved it and then they had to go and ruin everything I loved about the phone. I didn't even get the option to choose what I wanted to do with my phone they chose for me. Samsung really dropped the ball on this I'm going to probably sell the phone and switch to a different product thanks a lot Samsung get ready to lose a lot of customers. ... View more