I've written to them today by e-mail, using an e-mail address I found when messing around with TVPLus to try to delete it. The e-mail address came up on screen and is directly related to TVPLus, but still a samsung e-mail address. I can't delete any of the channels, so I can't even get as far as you do. It's a very frustrating situation. My TV didn't do this when I first bought it, so I think it must have been because of an update. I've turned automatic updates off now, but I need to roll back to a previous state to resolve this. Unfortunately, there is no facility on the TV to do this. I don't expect to get the answer I want from samsung. Mabosla
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"Unfortunately you cannot roll back firmware,." This is simply not true. It is perfectly possible and safe to change firmware to either a new version, or an older version. If there was an older version which got rid of some of the junk on my Samsung TV, I'd DEFINITELY install that firmware. Where can we source firmware for our samsung TVs? "resets can sometimes sort certain issues" This is not an issue which a reset can sort. Resetting the TV brings it back to the same state, with the ***** we dont want, but we will now need to set everything else up again. It acheives nothing other than forcing the owner to customise their settings again, but still with the junk we still don't want!!! I am sick of this s"!t samsung feels free to install on the TV I bought. I paid for it, NOT samsung. It was NOT a free giveaway with conditions attached. Neither was it a rental agreement. I bought it outright. I own it, and I should be able to do whatever I want with it!! There should be no apps on MY TV which I cannot remove if I don't want them. There is NO excuse for this!!! I am also looking for a way to delete the persistant apps on my TV. Whenever I switch it on, I am confronted by trailers for movies I have no interest in. Of course I can and do change the source and it stops, but I shouldn't have to do this each and every time I switch my TV on!! The main culprits are Rakuten TV and TV Plus. I DON'T WANT THEM AT ALL!! I want them removed from MY TV!!
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