I first had the run around regarding what was making holes similar to what your machine is doing. 'Have you put bras with hooks into the wash, has any of the clothing got zips, any sharp objects in pockets'. After the first couple of conversations with Samsung I was armed with the answers 'no bras, no zips', 'no sharp objects'. After posting on FB I did get a response from someone in Brazil. I had to send photos of the objects with holes, which I did. Samsung arranged for an engineer who replaced the drum and motherboard of the machine. No problems since then but I am always vigilant whilst hanging out the washing.
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