Hi. I'm trying to restore my phone after backing it up for a factory reset. I have restored everything else but my photos and videos. I transfered these onto an external device (portable harddrive) and have gone to restore them but when my phone searches it nothing is found. I have plugged my hard drive into the computer and they are all on there but there photos are in a document form. Does anybody know why or how to restore them to my phone?
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