Mine have not arrived, I have emailed directly 2 times now and have never received a reply. It said up to 45 days to deliver, it has now been well over this. Can someone please tell me what's going on? My claim was accepted etc.
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I finally received mine at the end of August after months and months of calling/emailing/complaining relentlessly. There is an email address but they are absolutely useless, same goes for the twitter account, but you can try them: email@example.com My advice instead would be to call them and make sure to stress your frustrations fully. Unfortunately the only way I could get them to actually start moving on shipping my Buds was to ask for a supervisor on the phone and be extremely rude/pissed off. It is the only way they will listen to your request, trust me, I tried 10 times calling them and politely asking for an update - THEY WILL NOT GIVE IT TO YOU UNLESS YOU EXPRESS YOUR ANGER/FRUSTRATION. I did finally get my Buds after speaking to a supervisor and telling them how ridiculous it is to be waiting so long, but this promotion overall was abysmal. The idea that you've now been waiting over 6 months to receive a pair of headphones which Samsung have been openly selling through their website is ridiculous. The excuse that "they took to many preorders during the promotion" is not good enough, Samsung is a multi-billion-dollar company and they claim to not be able to send out a pair of headphones? Not good enough. I hope you get sorted.
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