i have been having the same problem. samsung conected to my tv looked through it all and at first tried saying it was my internet contection however then said it was not that. they tried doing a update their selfs and said it was not updating to the new update which has just came out. she said can i download it on a pc i said no so they have sent via post a usb stick for the new update. may worth asking for this. will let eceryone know if it works when it comes.
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