Hi @Neil8 . Is your Note9 from the UK? Have you tried updating using Smart Switch? This link will direct you to the download where it can be installed on to a computer. Once done, connect your phone to it using a USB cable and the update should install if available. If not, it may be best to take your phone to a Service Centre for an engineer to install the update. This link will direct you to the closest in your area. Hope this helps!
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