Had a reply from 'Jess' at Strava support. Apparently it's not a strava problem, but a problem with the app. Strava have contacted the app developer (Samsung!!) and they are working on a patch. For obvious reasons, Strava can't give me a timescale on how long it will take Samsung to release the patch. I can't believe a huge company like Samsung would advertise Strava on their watch when there's such a huge fundamental flaw in it like this one. Ive tried to paste the link to the chat within the Strava support forum but for some reason I can't. Go to the Strav a support forum and search 'Galaxy Watch app synchronisation' for the full thread and reply. Weirdly my watch stopped receiving my texts, messages and emails yesterday even though it was bluetoothed to my phone which was in my pocket. I've taken it back today and had a refund - the two main things i bought the watch for don't work. I've never been more disappointed in a product in my life.
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I have just had a new Galaxy watch and synced strava my account on the watch using the four digit code etc. Have been for my first run today. The strava app appears to have tracked me accurately but is not syncing to my strava profile. Having looked at a few message boards this seems to be a common problem grrrrrr with no obvious solution. Have emailed strava support and will see what they say. If it's not sorted the watch is going back.
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