Thanks for replying Hoppy65. Its shocking. I've sent in the phone for assessment and they sent it back without fixing it saying its user induced. I escalated through their complaints department and they refused to fix it under warranty. I made a department of Fair Trading complaint, they again refused. I also recently sent an email to their CEO via their website and a "representative" emailed saying their decision stands but they will reduce the cost to fix it by $60. I'm all out of options. Unless I can find a few similar cases and show them is not a user induced issue, but a faulty product issue. I've had every Galaxy and Note that was ever made and this is the first screen issue I've had. There is clearly a fault with the product and they are refusing to fix it. It really angers me. Maybe you should go through the same process and let me know if you have better luck the me. Either way, the brand is damaged in my eyes. I'll be taking my loyalty to Apple. I am also looking to get a new TV and I won't be buying Samsung.
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