So I have been a loyal Samsung customer for many years. I have Samsung Refrigerator, TVs and have always had Samsung Mobile Phones. I currently have a Note 8 (N950F). I noticed today that the back camera glass is cracked. I know the phone was not dropped or had any physical damage done to it. So I looked on the Samsung support site and saw that there are hundreds of people that have had the exact same thing happen. This is clearly a MANUFACTURER defect. I called Samsung support and explained the situation and first they said that this is the first time this issue has been reported to Samsung. I pointed them to you own support site and then they acknowledged that this is a wider issue. Then they told me that I would need to send my phone in to be "assessed" and they would determine if it could be repaired under warranty... When I explained I could not be without a phone they said there was nothing I could do. I asked for a case number and the employee's number. I then asked to speak with a supervisor. My call was promptly disconnected so I called back and explained the whole thing again and asked for a supervisor. I finally was connected with a supervisor and I got their employee number. I offered to drive 2 hours to get to the Melbourne repair center to get this fixed and the supervisor informed me that there was no guarantee that the center would repair it under warranty... if not it would cost $200. I am so disappointed in Samsung and the chances that I will ever buy another Samsung product is very slim. So Samsung lost a lifelong customer for a $4.50 part (from Amazon) and a 10 min repair job.... WELL DONE SAMSUNG!!!!
... View more