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- About BigBrad
a week ago
You people better be careful. I complained, wrote a nice long post concerning the need for this feature to be returned. The next day I checked and that post and several others had been deleted. And before you ask there was no profanity, no anger, no threats. It was a simple explanation of why their "feature" didn't work. And I got censured.
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3 weeks ago
I didn't expect them to. However, since this is an authorized Samsung site and is monitored by authorized Samsung employees who have taken it upon themselves to censure my posts by deleting some of them complaining about this feature vanishing with no acceptable explaining, I quit this forum. Y'all have fun .
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3 weeks ago
Well, I guess I did offend the powers that be. I don't think the moderators like being questioned by users. Couple of my posts have gone mysteriously missing. I'm done.
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3 weeks ago
hmmmm.. interesting. seems that some of my messages here appear to have been deleted. Did I upset someone?
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4 weeks ago
Well, after spending a ton of money for a New Note 9 I'm gonna be a really unhappy camper if they do
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4 weeks ago
@Rose4uKY wrote: I don't know anything about tones for groups but doesn't Textra do individual text tones for certaion contacts and not the conversation? I used to use textra but stopped due to my Gear S3 watch I like it to show my texts so I use the stock app plus it matches my theme. :-) Believe me.. I've done some digging into this. I've looked at Textra. The underlying problem is the Contact App. There USE to be a field on there for a dedicated text message ring tone there, just like there was for a dedicated phone ring tone. When Samsung deleted that field, that effected the App for messaging. Not just the Samsung app, but for all other apps that used that field. The Stopgap measure was what samsung did. Lets assign the tone to the conversation and not the contact. BUT if you delete the conversation, then there goes all modification to that tone. The app "Mood Messaging" was suggested. I downloaded it and tried it out. It does the same thing that Samsung does. Tags the thread of the conversation and not the individual. From what I've been able to see, Textra does the same things. Since the deletion of that one field, EVERY app that does messaging had to be changed it seems like, because all of them had to do the same modification in order to work. For example, I have tones for my wife and both daughters. If I get a one on one text from them, I know RIGHT THEN who it is. However if my daughter sends a text to me, my wife and my other daughter in a group text, like any family should, I get my default text tone. I have the same problem with my team/co-workers. Yes, I could tag each conversation with them with a specific tone, and then put up with HOURS of text messages to preserve those tones, and then assign another tone to the Conversation and then preserve HOURS of text messages to preserve that setting. Or how about we do what we did for years. Assign a tone to the CONTACT and be done with it? The programming shouldn't be that hard. After all, its the SAME thing that use to be there.
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4 weeks ago
@Rose4uKY wrote: I don't know anything about tones for groups but doesn't Textra do individual text tones for certaion contacts and not the conversation? I used to use textra but stopped due to my Gear S3 watch I like it to show my texts so I use the stock app plus it matches my theme. :-) Believe me.. I've done some digging into this. I've looked at Textra. The underlying problem is the Contact App. There USE to be a field on there for a Dedicated text message ring tone there, just like there was for a dedicated phone ring tone. When Samsung deleted that field, that effected the App for messaging. Not just the Samsung app, but for all other apps that used that field. The Stopgap measure was what samsung did. Lets assign the tone to the conversation and not the contact. BUT if you delete the conversation, then there goes all modification to that tone. The app "Mood Messaging" was suggested. I downloaded it and tried it out. It does the same thing that Samsung does. Tags the thread of the conversation and not the individual. From what I've been able to see, Textra does the same things. Since the deletion of that one field, EVERY app that does messaging had to be changed it seems like, because all of them had to do the same modification in order to work. For example, I have tones for my wife and both daughters. If I get a one on one text from them, I know RIGHT THEN who it is. However if my daughter sends a text to me, my wife and my other daughter in a group text, like any family should, I get my default text tone. I have the same problem with my team/co-workers. Yes, I could tag each conversation with them with a specific tone, and then put up with HOURS of text messages to preserve those tones, and then assign another tone to the Conversation and then preserve HOURS of text messages to preserve that setting. Or how about we do what we did for years. Assign a tone to the CONTACT and be done with it? The programming shouldn't be that hard. After all, its the SAME thing that use to be there.
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a month ago
Ok.. mood does just like the standard app, although the backgrounds are a whole lot better. It says that you tag the person, but it seems to be tagging the thread. I had a conversation with Person A and Person B seperatly. Tagged each with a specific tone. Then texted both together in a group and wound up with the same generic tone. So yes, it tags the conversation and not the person. Back to the drawing board. I wish samsung hadn't of messed this one up so bad.
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a month ago
Update. It does seem to assign to the contract BUT it does not cross over to group text messages. An individual can head a specified tone, but it doesn't cross over to the group messages. Drat
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a month ago
Dang it. I tried. It doesn't work with group messages. Individual. It works. But groups it does not cover it.
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a month ago
Wow It does (so far...) I'll be doing some more testing this evening, but so far I can assign things to individual so it seems. Tonight will be more testing . He was right, it ain't easy, but it looks like it can be done. More later.
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a month ago
Wait wait wait..... Mood allows Customized text message tones? Based on the Contact and NOT the conversation thread? Tell me that this feat is actually possible!!!!!!!!!!! If it does this magic, I will be downloading this as soon as I get home tonight.
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a month ago
I'm happy it works for you.. I'm still waiting for them to put it back the way it was so my problem will go away.
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17-01-2019
01:21 AM
I have a silly question. I've been sitting here, reading all the messages since this thread started way back in March of 2018. I've seen many moderators state that there is... A). A fix/Update which will allow individual tones to be assigned to a thread. Yes, we know about that. The draw back is that if you delete the thread, you delete any customization to the tones. The other problem is during team or group messages, you can't assign a tone to a PERSON. ONLY to the THREAD. I need to know the TEAM MEMBER that is sending me the message so that I know how urgent the message is. If I get one group of tones, I know it's a family member. If I get another, I know that it's my alarm company. If I get another, I know WHO it is, regardless of whether they are sending me a message by themself OR in a Group message. B). I've seen suggestions that a 3rd party app (Textra... Handcent...) would solve the problem. No, it won't. Because they use the SAME steps that the standard message app uses. To tag the THREAD and not the PERSON. C). I've contacted Samsung and gotten the run around about it and they didn't say anything about fixing it. They only explained what I already knew. This conversation has been going on for OVER 10 Months and they STILL haven't done anything about it? My only hope is that when Pie comes out, that they have FINALLY corrected their "Feature." As I've said before, IF I would have known about this ..."FEATURE" prior to my purchase of this Samsung device, I would have look at another manufacturer. (No, never an iPhone. )
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17-01-2019
12:49 AM
1 Like
Well, I was trying to blast them on their survey form, but after typing about 1600 characters and pressing send, I get this message that they would only take 255 Characters. So I had to cut out a LOT of stuff. But hopefully, they will get my point at least. Sigh.
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16-01-2019
09:45 PM
Well, I wrote a nice letter to Samsung Tech Support and I got a wonderful (Confusing) response.... I must admit, it is a beautiful job of dancing around the question.
Hello Brad, Thank you for contacting Samsung Technical Support. We understand that you want a setting in which the message tones are assigned to specific contact and won't reset when a message thread is deleted. We will provide you with the required information. Before the Oreo update, whenever you set a message tone for contacts it will be set to custom even if you delete the message. This is because previously the customized text tone is set for contacts only and not for the messages. So whenever you delete any message also the setting will be shown as custom. Where as now(after Oreo update), The option to set customized text tone for contacts is removed and no longer available. The customized text tone is only introduced for the messages app. So whenever you delete any message the Setting will be set to default. Our Samsung support team is working on customized message tones. Hopefully, Samsung might release an update in the future. I hope I was helpful today. I'd be grateful if you could take a quick survey; your support and encouragement will keep us motivated. To start the survey, please click on "Start survey here" at the end of this email. Please ensure that your browser settings and pop-up blockers allow the pop-ups to display the survey window. If you wish to chat, email or call us for any questions, please go to the "Contact Us" option available on the right hand side of the support page. Thank you for choosing Samsung products. Regards, *********
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14-01-2019
02:42 PM
Ring tones yes, text messages no. Their "fix" is to tag the conversation which is useless for group text messages or if you deleted the thread
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13-01-2019
09:37 PM
1 Like
And if you'd read the rest of the messages, you'd set that this does NOT work for group/ team messages. It assigns the time to the conversation and NOT the individual. And if you delete the thread, there goes your customization. I don't know about you, but I like to clean my messages out occasionally.
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12-01-2019
12:25 AM
My question is... is this a Samsung Problem or is this an Android problem? The problem originates with the Contact files where the Personal Text message tone came from. The "Fix" that everyone keeps harping about is totally useless to me since most of my messages are team/group oriented. That, and occasionally, I delete the massive amount of text messages thus deleting their "Fix" of assigning tones to the message and NOT the individual. My only hope now it Android Pie. So lets see if the android people have heard the complaints.
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30-12-2018
02:03 AM
Well, it seems that the Good People at Android decided that we don't need to change the background, or assign specific tones to Individuals, or blocking texts from Withheld numbers. Hmmmmm... all good ideas that I WISH that they would bring back. To me, it's like Oreo took a giant step backwards in the SMS department. Since I just got my Note 9 about a month ago, I hope that this is the ONLY thing that it took a step backwards on. I found some good things, and a lot of "Why did they do that" things.
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29-12-2018
01:35 AM
1 Like
Well.... I'll believe that when I see it... I like the quote way back when this thread first stated that the option on the ring tones was deleted because of a vote by a majority of users. Well, I sure didn't see a vote and if you didn't want to use the feature, then simply DON'T USE IT. There's still a lot of us that USE it.
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22-12-2018
06:43 PM
Yes, I know that this is an old thread that I'm reviving, but I am still irritated by this. The "Fix" that Samsung mentioned is a stop gap measure and does NOT correct the text message tone problem. It ONLY applies an individual tone to the CONVERSATION and not to the individual. Once the thread is deleted, there goes your custom message tone. While this may be acceptable to most people, most of my Text messages are among Team Members. 3-4 individuals. I can't assign a specific tone to each of the members as I was able to with the old system. Now I can only assign a tone to the entire conversation. I need to know WHO is texting me so that I can know the urgency before I stop what I'm doing and check the message. Before, I could assgn a tone to Person A, Person B and Person C. When each would text me, I could tell who was texting before I needed to look and as such, I could judge the urgency. Under the Group messages, I could STILL tell who it was before I had to stop and pull my phone out. And I like to clean my conversations off my phone occasionally rather than tote around several years worth of text messages. I had specific tones for my Team Members, my family, specific friends that messaged me often, my alarm company... The "Bug" is not with the Texting program, but with the Contact program. The specific tone was originated from the Contract app. The "Fix" was done to the Text app. I didn't find out about this until AFTER I updated my phone last month from a Note 5 to a Note 9. So who do I need to write to in order to add my name to the list of people requesting this feature back. Samsung says that the change came from Android. And please, stop telling everyone that it's fixed. Because it isn't fixed.
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20-12-2018
03:42 PM
Incorrect. You can't do it. You can assign individual tones to the CONVERSATION but you can't assign tones to the INDIVIDUAL. If you are working with a Group conversation, all tones come out with the default tone (unless you assign a tone to the thread, then ALL messages come out with the default tone) or it comes out with a tone that you assign to THAT thread. And if you delete that thread, there goes any configuration that you might have set. If you do group conversations, try it and you'll find that it doesn't work. Trust me. I've been fighting this for a month now since I got my new phone.
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15-12-2018
12:18 AM
Good Idea.... Doesn't work. I have for example, Person A, Person B and Person C. If I send a message to Person A only, then yes, I can assign a personal tone for them. Same with Person B and C. But once A, B and C are in a group/Team conversation, then it becomes my Default Text tone. (Or whatever tone I assign to the group" To me, the problem isn't a "Texting Issue", but a "Contacts" issue. The Texting app is trying to do it by assigning the tone to the Thread. But the issue lies with the Contact app where the ability to assign a specific tone was assigned on the Contacts page, right under the specific ringtone assignment. The majority of my messages are either from the Group or from Family. I use the tones to prioritize how urgent the message is. Family was easy to set. My alarm monitoring company was easy to set. Groups? Not so easy. When I first updated my phone, I searched and found the statement from Samsung that they would be releasing an "Update". Then I noticed that the date of that posting was MONTHS ago. I'm hoping that they get this thing fixed soon. I just hate it when they upgrade/Improve the software and take away a feature all at the same time.
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14-12-2018
11:21 PM
@Kyndrad77 wrote: You have to go in through the actual text message convo. Won't work in "contacts". Don't delete all the messages or it will reset that person's tone to default. Pretty stupid, but it's the only way to do it. Totally understand that. But, as I said, that doesn't work with group messages which is about 75% of my messages. The "fix" as I use that term loosely, is a stop gap measure and applies ONLY to one on one conversations. I prioritize how quickly I need to respond by who's text I get. If they're in a group conversation, everyone's tone is the same. I don't need tones assigned to the conversation, i need them assigned to the INDIVIDUAL, like they were before. And besides, I like to clean out years worth of text messages occasionally. Deleting the thread, deletes the custom tones. Their "fix" is what I'm using now. And it doesn't work like the old method.
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14-12-2018
06:00 PM
2 Likes
@Jonlas wrote: If u click on a message then u can hit the edit (the 3dot button) and change notifications for that person Incorrect . The fix did NOT correct the issue. This assigns a specific ring time to a CONVERSATION and not to the INDIVIDUAL. If I use their "fix", and have a group conversation running, the specific tone is assigned to the conversation and not to the INDIVIDUAL. If I assign a specific tone to the conversation and then delete that conversation, there goes the assignment of that specific tone. What they've done is a stop-gap measure that only partially repaired the error. If I have a group conversation running with Person A, Person B and Person C I get one tone for everyone. Whereas if Person A texts me outside the group, then I can get an individual tone. FOR THAT ONE TIME. And IF Person A had texted me in the past and if I haven't deleted that conversation. Bring this feature back. I'm using a Note 9 and this is the ONLY thing that makes me regret this decision . Certain people get priority attention. Family, close friends, alarm systems. Others can wait a few minutes.
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