@ohmygodie wrote: @Lima497 wrote: The following helped me fix this issue and get rid of TV Plus. What you need: - An original Samsung remote with buttons (For example: BN59-01198Q) Note: - My walkthrough will not work with any Samsung Smart Remote 1. Reset your Samsung TV to factory settings. Can be done with the regular menu 2. Turn off your TV 3. Unplug power chord and press the power button on the remote to empty all condensators 4. Plug in the power chord of the TV and 5a. If it starts up automatically, shut off the TV and wait 10 seconds 5b. wait 10 seconds 6. Point the Samsung remote towards the TV and press the following buttons after each other: INFO > MENU > MUTE > POWER 7. The TV will start and there will be a speacial menu displayed NOTE: If this menu does not appear and the TV starts as it usually does, power off the TV and wait 10 seconds and try the button sequence from step 6 again. I had to redo this about 6 times until it finally brought me the service menu. 8. If the TV has started and the service menu (you'll notice it...) appears, use the arrows on the remote to navigate and go to «Option» and press the arrow pointing to the right on the remote. 9. Navigate to «MRT Option» and press the arrow pointing to the right on the remote. 10. Navigate to «TV Plus Support» and press the Enter button (Arrow going down and to the left) on the remote 11. Press the arrow pointing to the right on the remote and make sure it says «TV Plus Support OFF» 12. Press the return button repeatedly until you're at the top menu again. 13. Turn off your TV and that's it. That did it for me. Thx ! this worked for my 2018 Q9FN (QE55Q9FNNA) Lucky i had another older samsung tv, that had an "old" remote control with all the butons to enter the menu... This worked for me.
... View more