John Lewis haven't paid out for me. I haven't taken it any further though, which I probably should do. ... View more

It was your case reference number that I used  ... View more

John Lewis aren't budging here. Latest reply from them:   Dear Graeme,    Thanks for replying to my previous email.   As you will appreciate, due to GDPR legislation, I’m unable to discuss other customers and their complaints and so unable to make comparisons with your own experience.   I regret you’re disappointed with our resolution.  However, as there is no way to provide the functionality Samsung had promised, we believe our resolution has offered the most like for like function as possible, and therefore, our stance will remain unchanged.   The information Samsung provided us with was correct at the point of sale and as the circumstances of this changed and they were unable to fulfil their promise, we reacted by providing our customers the fairest resolution available to provide the closest functionality as possible.    You’ve advised you’re considering taking this matter further and should you wish to do this, we would request your legal representative makes contact with our Legal Department at the following address:   Legal Department  John Lewis PLC 171 Victoria Street London  SW1E 5NN   It is always disappointing when we are unable to reach a conclusion which is satisfactory for our customer; however, occasionally this is unavoidable. I am sorry that this has proved to be such an occasion. Whilst I regret you remain dissatisfied, I believe we have responded fairly and appropriately to your concerns.   Kind regards,    Sophie   Sophie Shearing Partner & Customer Relations Case Manager John Lewis & Partners ... View more

@paul1277 wrote: @JamboGee92 wrote: @paul1277 wrote: @JamboGee92 wrote: TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange    Anyone here managed to get a refund or exchange from them? If you look on the ks owners more info thread there is a response from j Lewis where they were being taken to court and they have settled in full including court costs.  There is a reference number so ask why they have already agreed it was misrepresentation and why you are being treated differently. Also if bought on credit card then you can contact them and start a section 75. Paul Do you have a link? Cheers. Just a search on these forums for ks owners more info. It is just 7 pages but has all the info you need.  Found the thread but have no idea where the reference number is. ... View more

@paul1277 wrote: @JamboGee92 wrote: TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange    Anyone here managed to get a refund or exchange from them? If you look on the ks owners more info thread there is a response from j Lewis where they were being taken to court and they have settled in full including court costs.  There is a reference number so ask why they have already agreed it was misrepresentation and why you are being treated differently. Also if bought on credit card then you can contact them and start a section 75. Paul Do you have a link? Cheers. ... View more

TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange    Anyone here managed to get a refund or exchange from them? ... View more

Hi, this is my 1st post on these forums.  I'm trying to get a refund for my 49 inch KS7000 which I've had for around a year and a half now. I edited jep_uk's letter on here and sent it to John Lewis, this was the reply I received:   Thanks for contacting us with regards to your Samsung television.  Please accept my apologies for the delay in my response.   When you made your purchase, it was advertised your television would soon be updated with the ‘SmartThings’ functionality and that a SmartThings USB dongle would be provided to support this. As you’re aware, Samsung did not proceed with this and I can appreciate this was very disappointing. Whilst John Lewis only advertised this feature based on the information provided by Samsung, we do acknowledge this information was in our product descriptions.   We’ve been in contact with Samsung in order to seek a suitable resolution. In doing so, Samsung advised that unfortunately, for technical reasons they were unable to release the SmartThings Extend dongle, however for customers seeking SmartThings connectivity, they can provide their SmartThings Hub, with the confidence of consistent performance. This will be provided free for charge to customers who purchased selected 2016 televisions; which includes the television you purchased.   We asked Samsung to confirm exactly what the hub would do and how this compares to what was initially offered. Samsung confirmed the following;   “SmartThings features & functionality are not dependant on which device is acting as the Hub. SmartThings control is not possible on the TV due to technical reasons. All features & functionality are available for the user through the interface on their mobile device noting the control is the same or better than if it was on the TV. SmartThings users are currently using all features & functionality utilising the SmartThings Hub, therefore the supply of such “Free of charge” will enable customers to experience and enjoy SmartThings with the confidence of consistent performance.No control is available on the TV. If you need to view the SmartThings app on the TV it is possible to Mirror your phone on the TV via either the Smart View app (on iOS and Android) or Samsung Connect (on Samsung devices). Note that the control is still done via the mobile device.”   Product Features   Connect wirelessly with a wide range of smart devices and make them work together. Monitor and control connected devices in your home using a single SmartThings app for iPhone or Android. Receive alerts from connected devices when there’s unexpected activity in your home. Automate connected devices in your home and set them to turn on or off when doors are opened, as people come and go, and much more. Manage connected devices in your home with voice commands using SmartThings and Amazon Alexa or Google Home. Required an internet-connected Wi-Fi router with an available Ethernet port, plus the free SmartThings app for Android (4.1 or later) or iPhone (iOS 9.0 or later). You can find out more by clicking the link below:   http://www.samsung.com/uk/smartthings/hub-f-hub-uk-v2/   To request your free SmartThings hub to be delivered, please contact Samsung at support@smartthings.co.uk and they will make the necessary arrangements.   I’m sincerely sorry for any inconvenience this has caused you and should you require any further clarification, please don’t hesitate to contact me.   Kind regards ... View more