One of my R1's failed to upgrade with red blinking light. I did a reset on the device and that resolved the problem. (Pressning vol - and vol + for 5 seconds) I had to reconfigure the connection after this upgrade succeeded. ... View more

@Kilo wrote: A little update if anybody remember my issues from last week. Some magic, just turned in the tv a few hours and it just worked over optical. But wifi, still volume issues. Read about other swedes here still also having volume issues over wifi? Might be a problem with our versions tvs/soundbars then? But for me it's ok having the optical workaround up and running. If I have to do some regrouping now and then, also not and big thing for me. I just don't have the energi to be angry anymore. Hey Kilo Send me a PM with instructions on how to reproduce your problem and i will try to verify. I'm in Sweden and have thenordic models of the hardware. Been away for some days so I have not been able to follow the discussion so im not not up to speed with your issue after 'the firmware fix'     ... View more

Sound behind? Are you sure you are using wifi? Sound out of sync was common using Optical cable? Just want to verify. There is a sync setting in the sound options where you can compensatefor this. (down to 0).     Glad midsommar!   ... View more

@scott wrote: Have you tried switching to tv speaker before turning off tv?  I have a similar problem where my bluray player has problems creating a surround setup unless I select tv speaker on tvs audio settings.   Yes, doing this will ungroup the speakers. 😞 Selecting my soundbar as sound output will regroup them again. So I see the following behavior. 1. Tv OFF, Samsung Multiroom App ON. Speakers are ungrouped: K650 R1 Left R1 Right Spotify show them as three separate speakers I add them in a surround configuration using the Multiroom app. 2. I turn the TV ON, the TV uses them as surround (app displays Soundbar K650(5CH) R1 Left & R1 Right in Surround mode. Spotify display the K650 Soundbar but NOT the R1 left and R1 Right as available devices 3. I turn the TV OFF, In the Samsung Multiroom app the speakers are Ungrouped Spotify show all three speakers as available devices. 4. I turn the TV ON again, the TV uses them as surround (app displays Soundbar K650(5CH) R1 Left & R1 Right in Surround mode. Spotify display the K650 Soundbar but NOT the R1 left and R1 Right as available devices 5. Keeping the TV ON, i select TV speakers as sound output In the Samsung multiroom app the speakers are ungrouped and Spotify show all three speakers as available devices. 6. I turn the TV OFF, now i use Samsung multiroom app and create a GROUP, using all three speakers (Not surround setting). I name the group and save. In Spotify I see the GROUP as available device, if i connect and play sound comes from all three speakers 7. I turn the TV ON, In the multiroom app, the Group changes to Surround and we are back to Step 2. Spotify only displays Soundbar K650 as available device (not the R1 speakers). 8. I turn the tv OFF, In the multiroom app, the speakers are UNGROUPED, reverting to 3 separate devices in Spotify once again. the group created in step 6 is lost never to appear again. I am pretty sure that the above did NOT happen before the update. could anyone confirm my steps, do you see the same behavior??     ... View more

I must raise a question here. After the upgrade of firmware, thus getting great sound and all that, I experience issues with the grouping of my speakers when including my Spotify app (on my phone) If i create a surround setting for my TV, the TV will connect when turned on. If I turn OFF the tv, the speakers will revert to three different devices (K650 + R1 +R1) I can use them (individually) as external speakers from my Spotify app, and even group them using the grouping feature in my multiroom app. Spotify the detects this new group and I can send my sound using all three speakers at the same time. BUT if I turn on my tv it will break the group and use them as Surround group, if I then turn of my TV they will show up as tree individual speakers again.. I can swear that before the update i could use Spotify and detect the surround config as one single unit. I would love to be able to use my system for both tv surround and when the tv is turned off, still use the group as Spotify speakers, without the need to recreate the grouping or surround setup every time. Any ideas? ... View more

Hi. I have mentioned this earlier, but according to Samsung, only channel 36 to 48 is supported when using 5Ghz with an external router, there is no such limit when using 2.4Ghz.   I had this issue earlier and everything started working on 5Ghz when I switched to a channel within the supported range. On the other hand i have 2 times experienced wierd drop outs of my R1 spekers, they just wen away from my radar, I could not see them in my Multiroom app, the tv detected them but could not use them and no way of restarting could get them up and running again,  the only solution for me was to make a factory reset on them (holding down + and - at the same time ~5 sec). Re add them as new speakers and all was fine. ... View more

Haha. Well... Apologies for the short reply. I was in my car and thought that a quick and short reply was better than a lengthy one that ended abruptly   But the Wi-Fi channel is something set in your router.  And if your router has both 5G (AC) and 2.4G then this is separate settings. The soundbar and rears have proven issues if you use a channel for 5G outside the range of channel 36 to 48. If you use 2.4ghz Wi-Fi then the channel used is of no problem.   To verify what channel that is used use the multiroom app or a Wi-Fi analyzer app of choice.    If you want to switch from 5G Wi-Fi to your 2.4 then you will have to repeat the connection procedure on each device and select the 2.4 instead   Regards Richard ... View more

The channel for Wi-Fi is something you configure in your router.   ... View more

Sounds like the Wi-Fi issue I had. For 5ghz Wi-Fi you must use channel 36 to 48. Or switch to 2.4 Wi-Fi network. Let me know the results ... View more

Hmm.. I have also updated and the sound is much better in WIFI mode! But i have also seen weird behavior in regards of the grouping. The system ungroups by itself and tv reverts to Bluetooth mode. I have not been able to get the time to test this in any length. I have a feeling that using the system when the tv is off i.e. from Spotify on my mobile can force the issue. But I will do some more structured testing when I get the time. Does anyone else see this sporadically ungrouping issue? ... View more

-Update3- I finally got a call from my Samsung Voice Of Customer contact, that I got to take over the case from the First Line support due to obvious reasons, (read my earlier 2 posts). He has now looked in to this further but the responsible technician was not available. But he made the following statements after looking in to their back end support systems. Samsung are aware of the issue with the K650/660 Soundbar and the R1 speakers. The issue was introduced in a firmware update released in January 2017 They are working on a new firmware that will resolve the problem He could not say anything more than the above, he will look in to this even further and report back to me as soon as he has anything to add. He can of course not say when this new firmware will be released or if they are actually able to resolve it. But it proves that I'm not crazy and Samsung acknowledge that there is a spoon.. I mean issue.. I will keep you guys updated. ... View more

-Update- I finally recived an email from Samsung. They explain that the experts setup was the following; TV: UE55KS9005, Soundbar: HW-K960 Rear: WAM5500 and a WAM750 With a router: DLink DIR-809.   Well... not a single product that I use... Dont know if the test proves anything!  I almost want to reply that I have now performed a test of my system with all LG products and I can not see the issue anymore!    Yes. I'm 'sane' enough not to. And to understand that the model of TV or 360 speakers might not be the most important parameters to use in the test for this issue. Many of you here reports the same issue no matter what rear speaker or model of Samsung tv you use. But the Soundbar is the same model on every report... I have sent yet another response in hope of bringing myself yet anoter step forward on this (I you ask my girlfiend. -insane- ) quest. ... View more

A small sad update from my side here. I have been trying to get Samsung in Sweden to help me in this matter for a while now. I've kept my spirits up and trust the procedures. I have tested different routers, changed wifi channels, used Optical cables and updated all firmwares to please the first line support that explains that they get their advices from a magical department of top secret experts. All with the goal to get the 'experts' to acknowledge that this is an issue. I have for weeks been promised that since I have now tested everything I can, have my case escalated to this home of mystery experts and they will contact me with their results. For weeks have I been pesting the first line support with a request on a update on my issue. I have gotten explanations that this expert was sick, on holliday, on lunch and so on. BUT he will contact me. NOW things have changed.. On my last call to then with a weekly request for update, I got the final answer from the first line support. My dedicated product expert has tested this and has concluded that there is no problem (!) Everything works fine. What he requests me to do now is to bring by system to a reseller and test everything with a different tv to see if the problem remains if I use another TV.. Im stunned... I tried to get my first line support person to give me more information on all the obvious qiestions. So he say it works.. What has he tested, what firmare versions are he running, has he tried turning it off, does it still work??! Can he give me ANY additional information???  The support person tells me that I can NOT talk to directlly to the expert, I'm not allowed to communicate with him at all. And they will not do anything else on this matter until i have tested what he adviced me to do... To gather my complete audio system, soundbar, R1s and subwoofer. Enter a reseller of choice and convice them to let my hook up everything to a 2016-2017 model and see if the issue remains. No details on what tv this might be, KS? JS? 2007 models? I guess it has to be a Samsung tv to support Wireless mode? No details on how he wants me to document this oh so important of tests, should i take photos, broadcast it as a Facebook live video? Do I need the sellers social security number? Will this magical beeing see this automagically? They will not answer any questions until i have completed this grand quest. When I explained that a reseller might not be to helpful in this, even if I bring out my best Frodo Baggins imitation, then he adviced that I might have a friend with a tv I could test this on.   I asked him to put all this in writing and send this to me. I also explained that he had a chance here, a big oppurtunity to be a hero of ages, he could together with this expert be the ones that resolves this, they have in their hands a potential promotion, -since they have a working system- and I have oh so many people that have this problem, they have the chance to resolve this once and for all!!! He was not interested... he wanted me to follow the experts advice... And hang up the phone..   To be continued...   ... View more

Scott.  Sounds like you use optical output? I might be mistaken. Just want to check ... View more

As stated earlier, the update did not change anything for me, the issue remains. But for troubleshooting purposes and in dialog with Samsung its always recommended to be on the latest version. many has reported that the TV does not identify the new 1169.2 firmware and to force an update you must download it and manually update from USB. If you have issues updating from USB, format it as FAT32 before extracting the firmware files to your USB.   Askarel: Does it still work for you, even though you might have turned the system off and on again after your upgrade?     ... View more

So here is my current setup, now with USB update on TV   TV: Samsung UE65KS8005TXXE Firmware: T-JZMDEUC-1169.2 SoundBar: Samsung HW-K660/XE Firmware: HW-K650WWB-3111.2 / 0338.0R Rear Left: WAM1501/XE  Firmware: WAM1501WWB-3112.5 / 180R Rear Right: WAM1501/XE Firmware: WAM1501WWB-3112.5 / 180R ... View more

My update succeeded, make sure the USB is FAT32 formatted.  And that you put the extracted files on it, not the .exe I'm now on 1169.2 My initial tests results in that the issue remains though. ... View more

I agree ... View more

Mine reports 1168.2 im transfeering 1169.2 to a USB at the moment ... View more

My model also has a new firmware, 1169.2 released 04.27, but when attempting online update it states i have the latest firmware installed. I will try the USB method and report back here. ... View more

Ah, sorry, I updated my post ... View more

My setup  TV: Samsung UE65KS8005TXXE Firmware: T-JZMDEUC-1168.2 SoundBar: Samsung HW-K660/XE Firmware: HW-K650WWB-3111.2 / 0338.0R Rear Left: WAM1501/XE  Firmware: WAM1501WWB-3112.5 / 180R Rear Right: WAM1501/XE Firmware: WAM1501WWB-3112.5 / 180R   ... View more

The Swedish website still states that this system (K660 (K650)) could be used together with extra speakers to achieve 'True Wireless Surround' No cables required! http://www.samsung.com/se/audio-video/soundbar-k66x/HW-K660XE/  The model K660 is the same as K650, only different names depending on region of sale, according to my support contact. ie downloading the manual from this link gives me the manual for HW-K650.   I have the same issues as everyone else using my UE65KS8005 TV with K660 Soundbar and two R1 Speakers. I have an open ticket with Samsung first line support and is awaiting response from escalation department. First line support adviced me to try different router, switch between 5Ghz/2.4Ghz Wifi, Noticed that 5Ghz only works if using channel 36 to 48, if outside this span the tv will identify the speakers but will not succeed in complete the connection. But their suggestions could not resolve anything so far.   Using optical cable is not a good workaround for me, the remote control will not enable control of volume, and the Universal Remote solution only works for some inputs sources. Im not too happy to use the K650/660 remote control only for volume control. Also the Spotify app will only deliver sound if i use PCM as sound format on the TV.   I have found that the link above gives me a older firmware (3108.9), than what I use sine updating through Samsung Multiroom app (I have version 3111.2).  Perhaps reverting to older firmware could change anything, but i need a USB to microUSB adapter to try this, will report back the results if i try and revert. ... View more