I had a similarly terrible Samsung UK experience to you Valenni, costly, frustrating and time wasting. My S8+ pre-order direct from Samsung UK didn't arrive until Saturday, 2 days after the date Samsung had intimated when getting you to buy into the deal. As I live alone, I wasted 2 days annual leave waiting at home for nothing. The Samsung website and support leaves a lot to be desired. The Samsung UK site tracking showed the item as being 'shipped', while at the same time imforming me 'We are currently awaiting the stock required to fulfil your order'! Later for sometime the link provided led to a Samsung page with nothing but 'Error'. Later still the link displayed a completley different order number with 'All the items in this order have been shipped' at the same time as 'Shipped Dispatch currently being processed'. Phoning Samung customer service was equally disappointing. Greeted by a rushed recorded message, that was a little difficult to understand at times due to the speakers accent, informing everyone that they would receive their Galaxy S8 by the 24th, before promptly hanging up with no opportunity to speak with a Samsung representative. As much as I love all my Samsung devices, I won't be putting myself through the inconvenience and stress of pre-ordering directly from Samsung again. I have saved screen grabs and call recording, which I intend to bring to the attention of Andy Griffiths in the hope that he, with his wealth of experience, can prevent such issues happening in future.
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