These Currys jokers aint having any of it heh   Thanks for your email dated 3rd December 2018.   As before-mentioned by my colleague, as Samsung has opened a support channel for their televisions purchased in 2016, you can contact them using the below email and requirements to resolve this.  We are unable to process your request for a  full refund.   Smart Things Support:  support@smartthings.co.uk   Television Model Serial Number Picture of the label at the back of the television Proof of purchase Your address details   Thanks for taking the time to contact us.  Please accept my apologies for any inconvenience caused.   Kind regards,   Alfie Smith Team Knowhow ... View more

im in no rush ... View more

Ok heres the latest for me will try and respond with a bit of copy & paste from this thread in guessing this could take a while  cant find my receipt but was bought with a cc so i know currys have a record of this anyway heh.   Thank you for your email dated 30th November 2018.  Please accept my apologies for the delay in our response.  I would have liked to discuss this further over the telephone, however, it was not possible to locate a contact number for you.   I am sorry to learn of the issues you have raised in your email regarding your television purchased in 2016.  I can confirm that we are unable to return the television for full refund or store vouchers for the full amount on this matter.  This is due to the team at Samsung SmartThings hub have offered to end out Smart Home Hub to resolve this matter.  To claim your hub from Samsung, please email their team on  support@smartthings.co.uk with the follow information.  Television Model Serial Number Picture of the label at the back of the television Proof of purchase Your address details Once received they will send a hub out to you.  Please accept my apologies for the inconvenience caused.   Kind regards,   Joshua Horner Team Knowhow ... View more

Just had this reply can someone advise the best course of action for me to take next thanks   Thank you for contacting Team Knowhow and thanks again for your recent email.   You may have received an automated response from us recently noting your email was not delivered. I can assure you that your email has made it's way to us, but this has caused an unforeseen delay in responding to you. Please accept our apologies for any delay caused and we really do hope that your query has been answered. It may be that you have visited one of our stores or called us to discuss your query.     However, if you feel the matter remains unresolved, please contact us on 0344 561 6666 or alternatively please respond including a contact number for us to call you at a convenient time and one of our colleagues will be happy to assist.     Thank you for your patience and once again please accept our apologies.   Kind regards,   Team Knowhow ... View more