Hi all, seems like this is a pretty big issue, on a multiple of devices, I have a Note 20 Ultra and get this nearly every day, I have reported it to Samsung through the member's app but just get the standard 'Thanks for letting us know... We're passing this on to our experts...'
Pretty frustrating and frankly not good enough, these devices are very new, only a few weeks in my case, this should not be happening and at the very least there should be some acknowledgement from Samsung that it is a known issue.
I have seen on some other threads where guys recommend using the devices in safe mode - why? how is that acceptable when we have spent significant amounts on our devices and they are very much within warranty? Besides, it makes no difference anyway.
Likewise for all the standard answers, no, my (brand new) device does not need a software update, no, it is not a bad app, no, it's not a memory glitch, no, it is not a lack of memory, no, it is not a corrupt SD card, no, a factory reset does not fix it.
Samsung needs to take ownership of this issue, they need to show that they actually care about their customers.
Surely they have access to devices to troubleshoot?
Surely they do not require the end-users to do this on their behalf?
Surely it would be a better method to gather real data and find a real fix if they were to do it themselves?
This issue is all over the internet, come on Samsung, show us you care, show us you are not another one of those big companies that take our money and run.....
I fail to see the point in having this community hosted by Samsung if they don't even bother looking, are they driving the end-users to be the R&D Department? Is this part of cost-cutting?
Why is there no real way to contact customer support and find a solution? How can customer support not have any knowledge of this widespread issue?
I so much want to like my Note 20 Ultra as much as I do my Note 8, which is currently a better device than my 'new' state of the art Note 20 Ultra!
Rant over..........
... View more
