Update: I had bought the TV from John Lewis so I called them to claim under consumer protection laws, quoting the advice from the Martin Lewis site, Which?, etc. I couldn't find the receipt so I sent them a copy of a credit card statement showing the payment (August 2014) but, contrary to the advice on the above web sites, they refused to help. I then remembered that we had made the purchase by phone and received a receipt via email - bingo! John Lewis then accepted the TV for repair but it was under their own 5-year guarantee scheme, rather than Samsung honouring their liability as manufacturer of the faulty goods. Ten days later we get our original TV back but with a new screen fitted. So 4* to John Lewis (would have been 5* if they had accepted the credit card statement as proof of purchase!) 0* to Samsung I now know that I need to budget for a new TV (not a Samsung!!) in about 3 years when this one fails.
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My UE40H6700 Samsung Smart TV has recently developed a purple patch in the bottom left. It is only about 3-4 years old, doesn't get used much and has been well looked after (Not moved, banged or anything like that). I am extremely disappointed to discover that this is a common problem, but pleased to see the power of the internet being used positively to get Samsung to see the true extent of the problem.
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