So at first I couldn't get the TV to connect to the wireless at all but I think I was only trying to connect to the network in the Smart Hub. When I said (see chat transcript below) it actually said it was connected, I went to my Settings Menu from just the Freeview TV Playing and tried to connect but it said it couldn't connect. Then when I went back into the settings when the chat agent asked, it said it was connected. As soon as I tried hitting the Hub Button it would then say the Network Error you aren't connected bit again. Here is the Chat Transcript as requested: Hope it helps - but maybe my issue is different to yours. Timezone: Greenwich Mean Time Start: 2018-11-15 10:25:28 Queue: 02|TV, Home Cinema & Blu-ray Name: Jodi Model: UE40ES6300UXXU Serial-No.: Z9L33SKD1010 Jodi 10:25:31Wireless won't connect although it sees the wireless network and I can put the password in. I can't seem to download apps either Airel 10:25:32Welcome to Samsung Support. Please allow me a moment to read through your enquiry. 10:26:02Hi Jodi, my name is Airel from Samsung Chat Support. I'll be happy to assist you. Jodi 10:26:44Thank you Airel 10:27:00I'll be happy to assist you on checking why your TV will not connect to your Wi-Fi. 10:27:06And just to let you know I’ll just capture some details so I can assist you, will that be okay? Jodi 10:27:20sure Airel 10:28:13Just so you’re aware, if you have any questions about how we Samsung Electronics UK Limited, use your personal information you can find out more at www.samsung.com/uk/info/privacy. This may include using your personal data to provide support related updates and assess and improve the way we support our customers, including carrying out customer satisfaction surveys. 10:28:29Alright, do you have access to your TV? Jodi 10:29:29Yes I do Airel 10:30:28Perfect, may I ask when did you notice the problem? Jodi 10:30:54a month or so ago but haven't had time to sort it out 10:31:24Just been watching free view but I want to be able to watch netflix and amazon prime and bbc iplayer etc Airel 10:32:48I am sorry to hear that but have you tried resetting the TV? Jodi 10:33:09Yes 10:33:19Factory Reset Airel 10:34:55Okay, let's check your network settings. 10:35:17Kindly go to Menu > Network > Network Status > IP settings. Jodi 10:36:14yes Airel 10:36:52May I know what you see on it? Jodi 10:37:48Ok now it says the wireless network is connected and the IP settings are set to "Get Automatically" 10:38:41but if I go to the Smart hub a window comes up that says Network is Not Connected. Check Network Setting to use Internet Services (ERROR_MODEL_BIND) Airel 10:39:09Alright, that means we need to update the TV software. 10:39:43To update the software, just go to Menu > Support > Software Update > Alternative Software. Jodi 10:41:05ok, it says upgrade upgrade from version 001040nto version 002007 Airel 10:41:42Press ok please. Jodi 10:42:34ok 10:42:52its turned on and off Airel 10:43:34Alright, that means you have succesfully updated the software Jodi. I'm feeling that we will resolve it once it turns on. Jodi 10:44:29ok its on :-) Airel 10:44:41Alright, please try to use your apps. Jodi 10:45:47ok 10:46:01some policy things popped up 10:46:17it says smart hub needs updating Airel 10:46:17Awesome, please agree to it. Jodi 10:46:25and its starting 10:46:36ohhh all sorts happening now! 10:46:50its deleting services Airel 10:46:58Perfect! We got it sorted. 10:47:16Rest assured you will be able to use the apps now. 10:47:34But just to make sure please try your favorite apps Jodi 10:47:48How do I download apps? Airel 10:48:02.Just go to Smart Hub and select Samsung Apps. Jodi 10:48:56ok thank you Airel 10:49:15You are welcome. Glad that I was able to answer your inquiry for today. Will there be anything else? Jodi 10:49:55No thank you, I think that's it!! 10:49:59cheers! Airel 10:50:31Enjoy using you apps now, Jodi. 10:50:35Thank you for chatting with Samsung Support and once again my name is Airel. You can also find How-To videos, answers to your questions and other useful information about Samsung products on our Support website www.samsung.com/uk/support. To leave this session, press the “Close” button at the top right. Have a great day ahead.
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I just spoke to an oline Samsung Chat Advisor and it was an update issue in the Smart Hub. Had to go to updates but not look for new updates, go to the Alternative Updates, it upgraded to a new version and works a treat!
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