my phone is Samsung note 9
I noticed that instead of keeping the pixels that are supposed to render black turned off my phone lights them up and in low light conditions the phone obviously gives out a faint grey colored glow with the clock. What makes it even weirder wehn i open my phone the screen behaves properly,
Screen goes totally dark in other places and when using a third party AOD app. Only seems to affect built in AOD and Night clock modes.
Uninstalling the AOD updates does not fix it.
Clearing the AOD apps data does not fix it.
Clearing the devices cache does not fix it.
A full wipe reset does not fix it.
i went to the customer service and they did't help me i bought the phone in 18-august-2018 i told them that this is a hared wear problem and they want to open up the phone and change the screen.
the idea that i bought a new note 9 from Samsung Egypt and there was a hared wear problem in it and they are insisting in fixing it not changing it to a new one.
PLEAS HELP ME...
Mostafa jameel el-ghannam
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