JW3  -  @Jw33 wrote: I've just got my tv back from warranty repair, I believe it's now on it's 4th or 5th screen/backlight. I'm so glad it had a 5 year warranty I've certainly had my monies worth from it. Unfortunately that expires next year and the screen will be due to fail around October 2020. When it does I'm going to take the tv to the farm, place it in a field and shoot it at close range with a shotgun! After that I'll persistently run it over with some heavy machinery until its unrecognisable. I'm genuinely looking forward to ending my relationship with Samsung it's going to be glorious. Thinking LG next... Brilliant solution!! I so understand your frustration. When I first posted about ours I had no idea what a can of worms I was opening. I cannot believe Samsung appear to have done nothing about this problem when so many people have reported the same fault on this, their own Community Support website. They are losing customers. as we shall never buy another Samsung TV, and I expect neither will any others who've had this recurring problem. ... View more

Hi, I was the original poster for this thread.   Our TV started doing this after 18 months and it was repaired under warranty, although they came and took the TV away for the repair and it was away for about a week.   It has been fine ever since, but I have been amazed to see how many others have suffered in the same way.   There is obviously a major fault with these TVs.   Ours is now exactly 3 years old and, guess what ..... the exact same fault has occurred again!!  We are at a loss to know what to do as it is now out of warranty.   Has anyone paid to get their fault repaired and how much did it cost?  These TVs have come down so much in price since we bought ours at £1299.00, we are not sure whether it is cost effective to repair it if the same thing is going to happen another 18 months down the line.  I would have thought that a TV costing £1300 should last longer than 3 years! ... View more

Hi Kelly, yes,  we have done the self diagnosis picture test and the darkness is still there. the software code is T-HKMDEUC-14804 the serial number is OC4H3HGG800785W   what happens next?   ... View more