Here is what I was told by Samsung. Every time they upgrade the operating system it gets larger in the same way Windows 10 is larger than Windows 8. When you upgrade, you add features, better security, file storage, etc. In order to keep it at a viable size, you have to remove things to add other things. The feature we want is in Contacts, not in the Messages as most of us already know. I was told that there are no plans to put this feature back. That being said, I have been using Textra and it is fine so far but it does not have what we are looking for. The only saving grace with Textra is the ability to 'pin' conversations to to top of the list so you don't have to search for the important ones and then assigning tones to those conversations. To get the feature we want, we would need to use a different 'Contacts' program.
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