Quite. And, in fact, it doesnt matter if it was a major factor. Just that it was a factor, no matter how minor, and could have been (was) the deciding factor in the tv you chose, as it was for others of us (myself included) who have been successful in our return.   ... View more

Im afraid Ive deleted it all now but it all came from this forum. I just put my own spin on some of it. ... View more

With my Tesco claim I didnt need to appeal or go to second level. As soon as I got a case handler they agreed with the claim. ... View more

Depends on your perspective I guess and, of course it's up to you. In my case I had no quarrel with the credit card company. Their dealings with me, unlike John Lewis, were entirely professional and helpful. I had no reason to cause them further irriatation or financial damage. Also, my intended outcome was to return and gain refund for a tv that had been misrepresented to me. I saw no reason I should be able to keep the original set. Again, you may be able to achieve that outcome. Your call. ... View more

As someone who has had success through section 75 it's not a million miles away from my experience. Tesco credit card asked me to send them the tv so they could sell it to mitigate their loss. My understanding is that it is the credit card company, not the retailer, who lose out in a section 75 claim. This was certainly how Tesco explained it to me.  So I was happy to send them the tv. They paid the postage and packing costs. Up to you of course but perhaps suggest sending them the tv and let them worry about selling it? ... View more

JL were no more reasonable with me than Currys appear to have been with others and were steadfast in their position. As Ive detailed in a previous post.  I'd just get to a final decision from them then escalate through whatever means suits you rather than waste any more of your time. My experience with Tesco Credit card through section 75 was a world away from my experience with JL and resulted in a full refund as previously commented.  ... View more

Yes. I gave John Lewis every opportunity to do the right thing. And made sure to keep all correspondance including confirmation by email of their final position, in order to include this as part of my section 75 claim. ... View more

Love it. True it isn’t quite as bright so I’d be cautious in a room in direct sunlight but the improvement in clarity and colour depth are significant and UHD blu rays look way better.  ... View more

Done. Cheers Paul ... View more

Success! Full refund for my KS using a section 75 with Tesco bank after dealings with John Lewis came to a frustrating nothing. Tesco were excellent and offered the refund immediately. ... View more

Success! Its taken 2 months but today I received a full refund for my KS set and am now enjoying a glorious LG C8 from Richer Sounds.  Huge thanks to the active members on these forums. Been following since the iPlayer debacle at the end of last year.  Watching the posts I decided to contact John Lewis in August as it seemed they had seen sense and were offering refunds. I’d like to add to other recent posters, as I don’t want them to enjoy good publicity, and clarify this was not my experience.  Using a combination of examples from the forum and some of my own additions I emailed John Lewis and was pleased to receive a response within a couple of days agreeing to refund, pending a phone conversation. I called them up and, after some confused rhetoric, they backtracked saying it had been an error. Long story short, after some toing and froing I soon reached the point of no return with just the suggestion that I contact Samsung for a free SmartThings hub. This was unacceptable so I entered a section 75 claim with my credit card provider, Tesco. Credit where it’s due, my dealings with Tesco were a different story. It took a few weeks to go through their system but everyone I spoke to was helpful and professional. Especially my case manager who was in complete agreement that John Lewis were missselling and all their arguments about it being Samsung’s issue were in breach of consumer law.  They offered a complete refund but asked that I return the tv to them so they could recoup some of their losses.  My only regret is that Tesco, rather than John Lewis are out of pocket as they are unable to chase John Lewis for the money.  But the upshot of all of this is that John Lewis or Samsung will not be enjoying my custom in future and Richer Sounds and Tesco bank will do. ... View more