Success! Its taken 2 months but today I received a full refund for my KS set and am now enjoying a glorious LG C8 from Richer Sounds. Huge thanks to the active members on these forums. Been following since the iPlayer debacle at the end of last year. Watching the posts I decided to contact John Lewis in August as it seemed they had seen sense and were offering refunds. I’d like to add to other recent posters, as I don’t want them to enjoy good publicity, and clarify this was not my experience. Using a combination of examples from the forum and some of my own additions I emailed John Lewis and was pleased to receive a response within a couple of days agreeing to refund, pending a phone conversation. I called them up and, after some confused rhetoric, they backtracked saying it had been an error. Long story short, after some toing and froing I soon reached the point of no return with just the suggestion that I contact Samsung for a free SmartThings hub. This was unacceptable so I entered a section 75 claim with my credit card provider, Tesco. Credit where it’s due, my dealings with Tesco were a different story. It took a few weeks to go through their system but everyone I spoke to was helpful and professional. Especially my case manager who was in complete agreement that John Lewis were missselling and all their arguments about it being Samsung’s issue were in breach of consumer law. They offered a complete refund but asked that I return the tv to them so they could recoup some of their losses. My only regret is that Tesco, rather than John Lewis are out of pocket as they are unable to chase John Lewis for the money. But the upshot of all of this is that John Lewis or Samsung will not be enjoying my custom in future and Richer Sounds and Tesco bank will do.
... View more