Hi Nick0   Like you I'm also experiencing difficulties getting my HW650 soundbar to connect to my R1 surround speakers.   Like everyone else I had loads of issues trying to connect the devices together using the multi room app. However over the last year the system has worked very well and remained connected as a surround group. Even the volume on the rear R1s was almost acceptable.    However over the last 2 weeks the system has refused to connect as a surround group to my TV. I can group them in surround mode via the app and it plays great with great volume over the app....    However when I then try to find the surround group on  my Samsung TV the group does not appear as K650 plus 2CH they ether appear as seperate units  or they do not appear on my list. According to my multiroom app they are still connected as a group. I can connect to individual devices either an R1 speaker or the soundbar but not the group.   My Samsung TV is connected to my soundbar via the optical cable. I then usually simply select the group from my sound options. Anyone got any ideas what has happened? Has there been an update to cause this? Thanks in advance for any help.  ... View more

Hi Everyone,   NotSamsung is just amusing himself. Like all Trolls he is simply trying to upset everyone. Just ignore him, please do not respond to any further messages from him and that goes for any other messages that do not warrant a reply. This thread is better than that and so are all the guys that have taken the time to add value to it and to systematically resolve the origional problem of low volume from the surround speakers when grouped over WiFi    Onwards and upwards guys ... View more

Thanks Lee, I'll give that a try 👍 ... View more

Hi GiMM Thanks for your reply, I assume this is set up on the router and not via the TV? Thanks for helping me out, I'm at my wits end, after months of putting up with all the problems like everyone else and to then have the system working after the update only to now experience stability and connection problems is depressing to say the least 😞 ... View more

Hi Guys,    Can someone please write a short guide on how to set up the HWK650 two R1s and a KS8000 please over WiFi. I have had it all working, but whenever I try to switch it all on again the TV either does not offer the group as a WiFi selection ie not identified, I'm only offered TV, Bluetooth and Optical. All the speakers are in WiFi mode I should add it's just that my TV does not seem to find them. Then slowly but surely an R1 might appear, they seem to ungroup themselves.    Last night I grouped them all on the multiroom app, I then went into TV settings, set up the group on advanced settings run the test... I could hear Front, surround left, surround right nice and loud and clear. I saved this configuration and then tried to select it, but my TV kept saying it could not connect as the icon whirled around! Even though it was all grouped and had been tested through the TV. All it said was that I should check that the device was switched on. Everything was switched on and grouped.    PS When our if I ever get this system working correctly again, how do you switch it on? Do you just switch the TV on first, the soundbar or the source device ie Sky Box.    I'm just trying to get a reliable system here guys, most people on here seem to be happy with the new software update. I seem to be no further forward with an unstable system 😞 ... View more

Hi mrcjames    Thanks for that but can you please confirm how you are setting it all up, do you use the multiroom app to group your rears and your soundbar and then set it upvia the TV settings.    I can someone in here who has the system working please write a final set up guide for the rest of us non technical types.    I'm struggling to get it to stay grouped working through WiFi.    Thanks     ... View more

Apologies in advance for this long post...   Can someone please help me... I had everything set up and working perfectly yesterday. I set up surround group via WiFi in the app, setting the soundbar to minimum and the rears to maximum, run the test and all was good.    Then I set up the speaker levels on the TV, same idea soundbar to minimum and the rears to max. I run the test and all was good so I saved the configuration. Then I went into the TV and selected soundbar and surround speakers for the sound output. I also selected Bits team and Dolby. I was able to control the volume via the TV and the screen displayed a surround setup. Volume went to 100 as a maximum and after about level 50 the rears really kicked in. It sounded awesome.    So what's the problem? Well I switched on the TV this morning and it just went back to TV for sound. When I went into sound it only offered me TV, Bluetooth and Audio Out/Optical. The option to select soundbar and surround iwas not available.    Then after about 5 minutes, the soundbar only came up as an option, after a further few minutes one of the surrounds popped up as selectable, then after a further few minutes the final surround was visible for selection. I can select each one individually and they all play (individually clearly) however the option to select as a group has gone!    Does this mean I have to regroup them every time I switch my TV off or am I doing something wrong.    OK so I went back into the multiroom app, all 3 speakers were visible so I grouped them in surround.    I went back to the TV sound and selected soundbar and surround speakers as the sound output.    The volume on my Samsung remote displayed the surround set up, however the volume from the rears was low again.    I tried putting the volume up and down on the TV it displayed a volume change but it did not change, the volume stayed the same.    Then the sound went back to TV and the only option I've got just now is TV speaker, one surround WiFi, Bluetooth and Optical.    According to the multiroom app they are still grouped in Surround. When I run the test it works as surround through all 3 speakers albeit with lower volume on the rears and the soundbar loud.    What am I doing wrong, I don't want to have to set up and regroup everytime I switch the TV on!  ... View more

Thanks Lee 👍 ... View more

Hi Guys,    Wow, I'm blown away my initial tests this morning seem very promising indeed.    It may be an idea for someone to confirm how to best set it all up to work with WiFi. It's been that long since customer support had talked me through the process that I'd almost forgotten myself, and believe you me they talked me through it a lot of times! I've selected PCM and Dolby, is that correct? It sounds great, but I just want to be sure I've done it correctly.    Anyway I set it up this morning using the latest soundbar update.  I played The Revenant through my Samsung 4K player, I find the Indians attack just after the opening scenes on the fur traders is a good test for me and I must say it seems to be working even better than when set up using the optical workaround. The sound effects from the rears were truly impressive with drums, shots, horses, voices and screams heard clearly across all channels I felt truly immersed in the middle of the scene with the rears and soundbar at similar levels.    Well done Robbienobs, this would not have been possible without your persistence and to everyone else who provided great support.    Let's hope it all works when I switch it back on again later this evening!    ... View more

Yes it is a good point Askerel and one I've made several times. My set up (Hw-k650 and two R1s)  works brilliantly from both my Samsung Android phone, my iPad and my wife's IPhone when playing in. WiFi surround via the Multiform app. The sound quality is simply amazing with lots of volume on the rear speakers. If I just group them, but without surround  I can control the volume even better with individual control via each speaker through the app, but without true 5.1 surround...    The instant I connect to the TV I lose volume on the rear speakers in both surround or Group. That's why I personally don't think it is an issue with the surround speakers or the soundbar or the firmware. I have always thought it's being caused by the TV.    I notice the optical work around gives me much better results with movies played through Netflix in 5.1 than movies I play through my Sky Q box.     It's all so frustrating, I can't help but think... It's an easy fix for some Samsung software engineer in Korea!  ... View more

Hi Robbienobs,    Sorry I've not logged in for a while, and thanks for your response to my message.    I've tried to update my software on the TV, but I've not been able to update it manually. It does say that I'm on the latest version (which as you know I'm not). I'm on 1168, I think you said the latest version for the KS8000 65 inch was 1169.2 although it would appear it makes little difference to the problem we have with the rear surround volume.    Can you please tell me how to update it manually.    Thanks again 👍 ... View more

TV KS8000 65inch version 1168 HWK-650 version 3111 R Lite x 2 both version 3112   I've checked TV, it's on auto update, when I try to update manually it says I'm on the latest version.    I've run a software update through the multiroom app and it says I'm on the latest update for everything....    Although quite clearly it would appear I'm not on the latest versions of the software for the TV, the sounbar or the surround speakers!    Very confused! Although it would appear the latest version has not fixed the problem for the guys that have it anyway! Not sure why my system will not update to the latest versions?  ... View more

Your resolve and determination to drive this forward in the face of adversity and to get what you paid for and what was advertised is beyond compare Robbienobbs. You're an example to all of us and others, never to give up. Your post's are always professional and well considered, stating the facts and show respect for all parties included in this. I for one feel privileged to have you in everyone's corner on this and I would like to thank you personally for that. Hopefully Samsung will eventually see sense and come good on their product advertising.    When I play the complete surround system (my Hw-k650 soundbar, sub and R1s)  in 5.1 through my multiroom app, via my Samsung phone or IPad via a streaming service such as Deezer (with no wires) the sound is simply amazing, all my friends are blown away with the quality. It makes me think the problem must be coming from the TV (I have an 2016, KS 8000 series) as the hardware and firmware all works when connected via other devices through the multiroom app, some of which are not even Samsung products.    The manager at Curry's where I purchased the equipment is fully aware of this problem. I've kept him up to date with the problems and progress from the start (or lack of through this forum). I've been offered a refund in full at any point towards other equipment in the shop when our if I decide to return the equipment. At the moment I'm holding off even though I'm sick of this debacle. So why don't I? It's due to the efforts of everyone on this forum and especially to you Robbienobbs.  ... View more

I've just sent this to the head of Samsung UK, but it would appear the email address is blocking my incoming email. So here is my response to Samsung...    Dear Mr Archer,    I would like to take this opportunity to introduce myself. My name is John Macdonald I am and always have been a loyal Samsung supporter, my house is full of Samsung products from mobile phones, to kitchen appliances, to tablets, and TVs (I have 6 Samsung TVs from 32 inch through to 65 inch ).    Having recently built a log cabin in my garden at considerable cost when it came time to install a UHD 4K TV and BluRay system with a 5.1 system the choice for me was always going to lean towards Samsung.    I visited Richer Sounds, John Lewis and Curry's PCWorld, having considered many options from different suppliers from Sony, to Panasonic to LG and Denon, Bose, Sono and many others I chose the 65 inch UHD 4K Samsung TV with 4K BluRay player, HW650 soundbar and subwoofer combination and R1 surround speakers. Why well not only because I believe in the quality of Samsung products, but having observed first hand the quality of the TV image alongside offerings from LGs OLED, Panasonic and Sony, I believed the overall picture quality from Samsung was better. So I had now chosen my TV, which would now form the very foundation and core of my home cinema experience. I had not compromised on anything in my log cabin and despite being advised to go down the route of separate AV amp and speakers I again chose Samsung. For me it was a simple choice, not only did the equipment rate very highly in independent reviews, it looked good and more importantly offered in my opinion an unparalleled level of sound quality and flexibility, even over offerings from Bose and Sonos. I loved the idea of the wifi multiroom app and the complete flexibility of being able to group speakers, or ungroup and operate them independently and wirelessly to drive them through a phone, tablet or my TV home cinema system. I must say I had already came across the forum thread in the Samsung community and although I had grave concerns about the rear speaker issue and the promised software update which was due to arrive, my mind was put to ease by Barry, the Samsung representative from Curry's PCWorld in the Kirkcaldy store. He told me the system worked flawlessly, I asked for a demo and he connected it up through his multiroom app from his phone. Sure enough it worked perfectly and the sound quality was simply divine, he told me all about Samsungs new research and development sound factory in America which was developing in his opinion some of the highest quality speakers on the market. (I should point out that the Sony representative from the same store was telling me differently, he told me there was serious software issues. In fact he said... "Do you know why they are called radiant 360 degrees speakers?" I replied "No" he said "Because the customer leaves the store with them and then brings them straight back again!") However having read the technical information on Samsungs website about the multiroom app and the wireless 5.1 system and Samsungs technology and ability to resolve issues I felt confident to proceed with the sale.    I purchased a pair of 55 and 65 inch UHD 4K TVs, Samsung 4K UHD BluRay player, Samsung Hw-k650 Soundbar and two Samsung R1 surround speakers. I bought them December 18th 2016, the fact that I had to wait almost 10 weeks to get the soundbar did not reduce my excitement and enthusiasm when it finally arrived and I could connect it all together. I had been playing the R1s grouped together, sure I sometimes had difficulty losing wifi connection and they would ungroup unexpectedly and I'd have to search for them through the multiroom app and regroup them, but it was worth it because the sound quality was simply amazing when they did work.    So eventually all the equipment arrived and I was ready to set it all up, this is where my problems began. I simply could not get them to connect, I have a degree in electrical and electronic engineering, I am usually pretty good with technology but I simply could not get them to work. After a week of trying I contacted Samsung customer service, I can fast forward by saying that I personally spent at least 2 to 3 hours each time I was on the phone for a total of about 4 or 5 times, so I have personally spent between 12 to 15 hours acting as the remote operator whilst the Samsung technical support would try to resolve matters. Each time we would go through the same script, eventually I knew it off by heart and could almost jump ahead of the operator. Each time I would be told it was now fixed. I remember on one occasion trying to explain that I was actually sitting in my log cabin holding the R1 speakers right against my right and left ears to hear them and I was told by the lady on the phone that it was now working as it should and that it was simply a surround sound effect! Now I have listened to many 5.1 systems and I can assure you from my seated position I could not hear anything from the surround speakers. It was clear to me the system was not working as a 5.1 wifi system. (PS I can give you my fault reference number and you will be able to track my numerous calls to your call centre and technical support)    I then carried out further research and came across the Samsung community forum, I joined and added my findings, my user name is DreamTallStart. I tried the optical work around, but my rear speaker levels were still too low due my personal taste and I had serious synch issues, my soundbar sounded distant and tinny, and I had a constant rumbling sound from the subwoofer like an HGV lorry driving past, I would say it even does this with my SkyQ box paused. In the end I had to ungroup the R1s and I now just use the soundbar via Bluetooth from the TV. This was not the 5.1 cinematic experience I had hoped for.    I would add at this point that when I do group them all in 5.1 wifi surround via my Samsung phone or my Samsung tablet and play through the multiroom app and my Deezer (which I got the 12 months free with the sounbar) and Spotify which I already had, the sound quality is awesome. The sounbar is clear and loud with great control and balance, the subwoofer has great bass you can "feel" it through the cabin and my surround speakers have superb clear loud volume. It is as if I am immersed in a theatre of sound. It is a truly awesome experience.    Then I try to connect to the TV and suddenly it's all gone again, the usual issues, no rear volume on the R1 surrounds, a sub that just rumbles at the same frequency irrespective of what's in the TV and a tinny sounbar that sounds worse than the internal speakers on the TV. I have tried everything but to no avail.    My wife wanted me to simply take it all back, as it does not work as described on your website or by the Samsung representative.    So why don't I? Because I am a loyal Samsung customer, I believe in your products, never give up at the first hurdle. I can see the potential in this system. My wife's phone is an iPhone, amazingly when she downloaded the multiroom app and grouped everything in 5.1wifi she was blown away playing her favourite tracks through Spotify, she has a mini mobile rechargeable Bose speaker and she was thoroughly impressed. So why can't my Samsung TV work with my Samsung 5.1 speakers? Apple to Samsung speakers works, but not my Samsung TV to Samsung speakers!    I have kept an eye daily on the forum and read every post, I have downloaded the latest software and tried every suggestion from the community. However I still do not have a workable or useable system.    I should add at this point, that I even contacted your approved Samsung repair centre in Edinburgh, he explained to me how to try and get it to work, by setting the speaker level on the soundbar to minimum and the rears to maximum manually then grouping them and setting the sounbar at - 6 and the surrounding at +6,  I tried it knowing fine well this had already been tried and had failed. As expected running through the test gave very high volumes on the rears with "surround left"  and "surround right" and "front" volume so low it was hardly distinguishable. However as soon as you click done, the rear volumes are pulled back down to no volume again as soon as you try to bring the sounbar volume back up. I called him back and offered to take in the soundbar and surround speakers to connect to one of his TVs as he described them as "carry in items". Needless to say he declined.    The Samsung store representative Barry (lovely chap by the way and very pro Samsung) was unable to help me, it turns out he just works for an agency he isn't even employed by Samsung!    This has been going on for months now, it had taken over my life, I kept hoping and praying the latest firmware update would resolve these issues. The latest one made no difference, I'm still using only the sounbar via Bluetooth as it will not work via 5.1 WiFi.   Your statement that the system is now working to an acceptable level of performance is simply not true and unacceptable and stating that there will be no further software updates is simply heartbreaking to those who have purchased the equipment in good faith. We are your customers, we bought your products and we are at the coal face having spent our hard earned cash. We can assure you the latest firmware has not resolved the issues. Instead of listening to feedback from your engineers, can you please listen to the equipment itself first hand. Then you will have a true experience of our issues!    So what do I do now Mr Archer, should I return all the products as they were all bought as a system, a system which is not operating as described (I would add they were bought via a debit card). Or should I just put up with almost £4000 worth of equipment which is not working as described in your technical specification hoping for a fix in the future?    Could you please help me to answer that one as I am unable to at the moment.    I look forward to receiving a response from you.      Kindest regards     ... View more

Pm sent Thanks for all your efforts Robbienobs 👍 ... View more

I forgot to add I also bought a Samsung UHD 4K BluRay player and another Samsung 55 inch TV at the same time. In total almost £4000 worth of Samsung kit. It's no good to me, it simply does not work as a WiFi 5.1 system  ... View more

Hi Guys,    I've been monitoring progress over the last few weeks and had decided not to add anything else simply because I felt you guys were all doing a great job of highlighting the issues and to be honest it all probably got a bit too technical for me a few weeks ago! I registered my issues on the forum a few weeks back.    I would have returned the TV, Soundbar and Speakers months ago, but I like many on here hoped that Samsung would eventually come up with the promised software update to resolve the issues.    The response from the head of Samsung UK, does not address the issues and clearly demonstrates a complete lack of awareness of the problems. We have all been incredibly patient and understanding with Samsung and he has simply ignored pages of concerns clearly highlighting the problems and has simply buried his head in the sand. I'm not sure if that's his own style or it's an attitude from the top down in Samsung. Everything in my house is Samsung, from appliances, to phones, to tablets, TVs (I have 6 Samsung TVs in the house) speakers etc but this has sickened even a pro Samsung customer like me.    The Sony rep in Curry's where I bought my kit, already knew about these issues and urged me not to buy the kit. However I listened to the Samsung rep, he said the issues I had read about in here had been fixed. As far as I'm concerned I was lied to, I have been miss sold, the product simply does not operate as described to me. I wanted a wireless WiFi 5.1 system. I have already told the manager I would be returning the goods if the latest software update did not work.    I have the KS8000 65inch, Hw-k650 and two R1 surrounds. I bought the lot as a complete system. The response from the head of Samsung, has confirmed my suspicion that Samsung simply don't care enough to resolve the issues and as a result I will be returning all the kit for a full refund tomorrow and replacing the lot with another 5.1 system and TV ... View more

I got this quick email reply from A1TV...    "Hi  M5 will be software for your rear speakers Kind Regards"     ... View more

I've asked for clarification on what the M5 is, I don't recognise the code...    But I'm hopeful it will help us!    Fingers crossed ... View more

This looks like good news guys... We might be getting somewhere...    I sent an email to the Samsung authorised repair centre A1TV in Edinburgh explaining all the problems I've had and what I've gone through to try and fix it (see my previous posts)    They forwarded on my email to Samsung UK.   I've just received this email back from A1TV 15 minutes ago...    We have had a reply from Matt Cobb there is a software update coming out for the M5 samsung will contact you direct Kind Regards   ... View more

I've just discovered something else this morning...    When I turned on my TV this morning along with the sky Q box and left it... The volume on my rears was nice and high, the sounbar was lower. The system sounded great....    Then the instant I touched the volume on the sounbar it killed the volume to the rears.    I switched everything off again and back on so that the rears were high again and the sounbar low again.    I then touched the volume on the sounbar to bring it up from 22 to 23, and straight away the volume on the surround rears literally disappeared to a whisper. Then when I put the sounbar volume back down to 22, the volume on the rears did not return to their previous level.    The volume on my soundbar is definitely causing problems for the system and seems to kill the volume on the rears!    ... View more

Hi Kevlarr,    I have my BluRay player connected to the connect box via a 4K UHD HDMI cable, however like you I do not believe it is full 4K, the picture appears to be no better than any of the images I receive from my HD channels using Sky Q as the source. Very dissapointed also as I had expected an incredibly sharp image. To be honest I'm having so much trouble with the rear speakers, I've just over looked that issue just now!   Unfortunately I live in a remote (village) area with low broadband speeds (1.6M), so I'm not able to stream 4K content. BT are in the process of bringing fibre optic to the village, so hopefully I'll be able to steam 4K content from Netflix in the near future.   Isn't it about time someone from Samsung dropped in to give an update on progress....   This thread cannot be encouraging anyone to buy the Samsung sounbar/R1 setup as a 5.1 system with a Samsung TV, and even less likely if you don't have a Samsung TV!    I'm only holding on here because the sound and performance is excellent when simply used through the app to stream music and I keep hoping that a firmware update will arrive to give the same performance when used as a 5.1 system through The TV. Unfortunately I don't even have the benefit of being able to work it via the optical cable to the sounbar. As soon as I group it all on the app and click done, the volume on the rears literally disappear not matter what I do.  ... View more

I'm not really seeing how that would work Apprentice.   As soon as I unpair the two R1s from the app and then regroup them including the sounbar using the surround grouping I'd be back in the same position, unless I'm missing something here?  ... View more

After a night to think,  I decided to run the same "frig" test this morning and discovered that when I initially group the speakers and run the test I can get the rears to overpower the sounbar if I have set the sounbar volume low (say 1) and the rears to maximum volume manually by tapping the plus volume symbol prior to grouping them.  When I group them using the surround function and I set the sound bar level to - 6 and the rears to +6 and then run the test the rears are identified loud and clear and the sounbar is barely audible. So far so good, but as soon as I click "Done" and then run the test again the volume on my rears have gone and the soundbar is still at the same sound level as before.  If I now increase the sounbar the volume on it rises but not in line with the rears, again the rears become very quickly overpowered by the soundbar. It would appear connecting my sounbar to the rears via the Grouping or sSurround grouping function automatically determines the volume of my rears whenever I Click "Done" in the app no matter what I do. The frig/botch does not work for me, it would appear I have additional problems with my system.   ... View more

I had been looking forward to hearing sound from my rears using the method described. But unfortunately the work around "frig" did not work for me.    I believe I have connected everything up as suggested, but unfortunately I have exactly the same result, very low volume from the rears.    I grouped all 3 speakers, the soundbar and the 2 R1s using the surround sound on the multiroom app. I dropped the rear speakers into their appropriate places via the app. Initially I set the sounbar volume and speakers all at maximum plus 6.    I run the test from the app and I could hear the speaker test identification loud and clear.    I then set The TV to optical and set up the sounbar To DIN and connected the optical cable from the connect output to the sounbar.    Sound was clear from the sounbar and again very low from the rears. If I tried to increase the volume on a rear speaker it simply brought up the volume of the sounbar with no noticeable difference on the rears. I checked the app was still set up for rears on max and sounbar on minimum.    I then ungrouped all the speakers and set the sound bar to minimum volume and the rears to maximum volume manually. I grouped them all again from the app using surround sound and set it all up again, this time setting the rears to plus 6 and the sounbar to minus 6 from the app. I run the test, "Rear Left"  and "Rear Right" very loud and as expected "Front" could not be heard during the test, so I set the sounbar very low from the remote and did the test again so that I could hardly Hear "Front" so I knew it was working and the Rears were both very loud during the test.    I connected it all back up to The TV again via the optical and set the sounbar To DIN....    Initially no sound out from anything (I checked to see the main speaker via The TV was still set up To Optical out. It was). I had expected loud volume from the rears and nothing from the front. So I slowly increased the volume via the soundbar remote the volume on the sounbar started to rise and the volume on the rears rose very slowly but not inline with the sounbar, before I knew it the sounbar was loud with again virtually no sound from the rears!    So it would appear that nothing I do gets volume from the rears.    So I'll now send my email to customer Service UK explaining my problem. I'll see what they say. I'm going to take my R1s and sounbar into my local authorised Samsung repair centre in Edinburgh to see if they can get it to work through their Samsung TV.     If that still doesn't work I'm going to get The Samsung sales rep in Curry's PCWorld World who sold me the system to connect up his two R1s And Sounbar in the shop to prove it works as he described it to me.... If that still doesn't work....    I'm afraid I'll have to admit defeat and return the 65" KS8000  TV, 4K UHD BluRay Player, HW-K 650 Sounbar And R1s as I bought it all as a home theatre package, that's how it was sold to me and I'm sick of the lack of knowledgeable  support I've had from Samsung. I've also spent more than 6 hours on the phone in total to 4 different Samsung trouble shooters in the Philippines to try and set it up and that doesn't include all the other time spent on here and fiddling myself and on the Internet trying to find a solution....    Meantime no help from Samsung... No light at the end of the tunnel.... No idea if a firmware update is coming and no one willing to help us.    My partner thinks I'm mad.... She said... "It isn't working... How much more time are you going to waste on this?  Just take it all back for a refund and buy a system that works"....   I didn't have an answer for her, but neither could I argue with her simple solution!    ... View more

So if I've got this right DazzaP....    You grouped all your 3 speakers, soundbar and two R1s via your phone or tablet using the multiform app and the same WiFi connection.    Instead of then selecting a streaming service as we would normally do at this point....    You then fed in the optical link straight from the TV/Connect unit into the sound bar. You are then controlling the levels of the individual speakers via the multiroom app?   I presume, you then  select the TV speaker and simply turn the sound off/mute it?    Ok so if that's the case you hear the same sound in each speaker, it's not 5.1? And you also have the hassle of not being able to operate the volume directly from the TV remote control?    But at least you can get some sound from the rear speakers!    Well I'll go buy an optical cable and use this "frig" just now.... But this isn't a long term solution for me I'm afraid and certainly not how it was sold to me by the Samsung rep on the shop.... He told me I would have 3.1 with the soundbar and then 5.1 surround by adding the R1s, grouping them all together, setting up the speaker levels via the TV and then controlling it all via the volume on TV remote control..... I was sold!    But it doesn't work that way just now, as you can't get any volume from the rears.... Only a whisper when your ears are pressed to them, step back 30 cm and you can't hear the effects.... Used as described in the shop and Samsungs website I'm afraid the "system" is currently useless for me.  ... View more

Yes I noticed that after I hit send apologies DazzaP, I will like many others on here, reluctantly grab my big coat, flip flops and shorts! Thanks for the info, I'll set it up tonight as an interim "fix" ... View more

In the meantime I'll use your suggested "frig" DazzaP I'm now about to explain my problem to a Samsung authorised repair centre, they will pass my email onto Samsung customer care (UK). I will see what reply comes back and then add anything useful on here since the Samsung moderators do not seem to be able to keep us up to date with progress. If I don't have any success that way I've decided I will then take my soundbar and R1s into the service and repair centre (I'm not about to pull a 65" TV off the wall and transport it) to see of they can get it to work through their Samsung 7000/8000 TV. If they can't get it to work, I'll get the Currys/PC World rep to use his 7000/8000 Hw-k650 and R1s in the shop to try and prove multiroom works through the TV. If it still doesn't work and there's no firm date for a firmware update to provide a fix, reluctantly £3000 of Samsung gear will need to be returned I'm afraid. ... View more

I agree with your comments JCFARROW,  as an interim fix it looks as though I'll need to use the "bodge"   I'll go out and buy an optical cable, in the meantime how did you set up your rear surround R1s to get the best out of them through the TV?  ... View more

PS When I say "modified" I mean completely removed from the thread! The frustration builds to breaking point! ... View more