My new LG plays everything my Series 6 plays if that helps...? ... View more

I feel your pain...   Luckily, after starting this thread I was able to return the Series 7 and echange it for a 50" Series 6 which I have been very pleased with and played everything that I've thrown at it.   Coincidentally I am off to the shops today to buy a new TV for an extension room. I'd obviously prefer a matching set but it is going to be a 49" LG NanoCell instead... ... View more

Since starting this thread I've advised three people on buying a new TV.   Needless to say, none of them have a Samsung.   I now find myself in the position of needing a new TV for an extension that has just been finished on my house. I'd like a Samsung because it would operate in the same way, same remote, etc. as my old one but I simply can't buy because of this problem.   So the score is going to be Samsung 0 - 4 LG   Shame they don't read this stuff eh...? ... View more

@Madasahat    It is sad that you feel so sorry for yourself...   The point that you fail to grasp is that nobody on here wants to recode all their videos nor add extra complexity to their system just to watch what they could before they 'upgraded' to a series 7.   Your assumption that the files we cannot play on a Series 7 have been obtained illegally is completely irrelevant and seems to cloud your judgement somewhat.    All the people on this thread are merely questioning why Samsung have removed some decoding feature that we all clearly find important? And I think I can speak for everybody else that we are all annoyed that this change was not identified when we went to the shop. After all, this is not some bizarre, unusual feature that was unique to Samsung - this is a feature that is on just about every other TV - I tried perhaps 10 TVs in the shop and the only one that wouldn't play the video was the Series 7.   So your, "you nicked it" analogy isn't doing anybody any favours and certainly isn't doing Samsung any favours. We want a feature that was in Series 6 and is in every other TV in every shop you can visit. Samsung is the problem here, not the origin of our videos. ... View more

@Madasahat    You simply aren't listening re you...?   Nobody doubts that there may be workarounds for this issue!   The point is, nobody wants to workaround or recode their video library - wherever they came from!   Yes, we can completely understand that if you buy a new TV it may not support some obsolete technology - nobody expects to buy a 4K flat screen and plug a SCART cable in from their VCR.    But it is not unreasonable to expect that it will support DTS and that if you have a video library you would be able to play them as you did on a Series 6 without faffing around. And another valid point here, while I would be able to recode or reconfigure my NAS, Mrs. Cyprusgrump certainly wouldn't and shouldn't be expected to.   At the very least Samsung should advertise the limitation of their new sets and make sales staff aware of them. ... View more

Well, .avi is a 'container' format and as such can contain different material... So yes, it may be able to play .avi if the .avi doesn't contain any material that they have chosen not to support any longer... I've just re-read this thread (I'm the thread starter) and it is clear to me that Samsung should have a big sign in their shops saying that the Series 7 is fundementally different to the Series 6. In not doing so they have clearly upset a number of loyal customers who have been happy with their Series 6 and wanted t upgrade. Even the sales staff have no idea of the limitations of the product. I'm guesing there must be hundreds of other customers who got their new set home and have had to find work-arounds or perhaps are using the TV fine on a day-to-day basis not realising that at some point they won't be able to play that video of 'Uncle Joe's wedding' or whatever... ... View more

@Madasahat   I think the key element you are missing here is that for me (and others) the Series 6 worked perfectly.   It is not an unreasonable assumption that if you replace your Series 6 with a bigger Series 7 it will work in the same way.   Yes, there may be work-arounds or other solutions but for me I just wanted a plug-n-play replacement for my Series 6. Even the guys in the shop and the shop's technical support centre didn't know of the problem until I demonstrated it. ... View more

I did some research before starting this thread but couldn't come up with anything... I contacted Samsung but no reply to date.   Sadly, the only 'solution' I found was taking it back to the shop and changing it... ... View more

You could be right...   I can't say for sure, but as I mentioned above some files just refused to play completely while others said the audio was not supported.   It is not possible for me to confirm if all the files had a DTS soundtrack as I have sadly now erased the USB stick I took to the store.   However, it would seem to be a completely bizarre step for Samsung - as I mentioned above, every other TV we tested in the showroom played the same files without any issues. ... View more

Hi,   No, sadly I couldn't see any other soloution other than wait for updated firmware at some point in the future. The store agreed with me too - they tried all of their technical resources and couldn't come up with a solution.   I'd suggest you do like I did, copy a selection of non-working files to USB and return to the store to try and find a display that they will work on. I took a selection that either wouldn't play or that played video but the set said the sound wasn't supported. After demonstrating the problem to the staff the same files ALL worked on an older Series 6 AND on LG and Sony sets. Clearly there is an issue with Series 7.   If it is any consolation, I can't really see any difference in picture quality between the 6 and 7 and I think the base is more attractive and hides cables more easily.   Sorry I couldn't be of more help. ... View more

Hi,   No, I didn't try any aps as my primary use is streaming from a NAS.   I'm guessing the problem is that it has been released with immature firmware a I noticed a couple of other weird things about it.   1) My 6 Series (40" and the new 50") support 2.4GHz and 5GHz WiFi but the 7 series only supported 2.4GHz.   2) On both the 6 Series sets the files on my NAS are displayed in alphabetical order so everything is easy to find. On the 7 series they were in some bizarre random order so finding the file or folder you wanted was quite difficult! ... View more

UPDATE:   I copied a sample of the files that would not play onto a USB stick and returned to the store.   The files wouldn't play on any Series 7 TV but they would play on any Series 6.   The files also played perfectly on LG, Sony, etc.   After considering all of my options I walked out of the store with a 50" Series 6 Samsung.     ... View more