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21-02-2019
01:16 PM
Shambles so far. But am I alone in being quite happy about not being eligible to upgrade till later (May in my case)? Ok I'll miss out on the headphones but first batches are notorious for manufacturing/ hardware issues and a litany of software bugs. Happy to give it a couple of months to iron out any issues and squash those bugs.
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21-02-2019
07:21 AM
@Djanta07 wrote: Hey i found a solution!! Add the desired phone (s10 ir s10+) to your basket, ONLY THE PHONE and proceed to check out. Once you are at the check out before u continue filling in your details you have the option to select "upgrade" and you will have to follow the links to signing contracts after credit checks have been done. I really hope this will help you as we all love the new S10!! Lemme know if it works Careful, this way joins the upgrade programme from scratch under a whole new agreement. I think most on this thread are already members and looking to upgrade under their existing agreement.
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27-10-2018
06:34 PM
Think it's the Gear app that's the issue. I had the firmware update for my watch last week. All was fine. Got the Gear/Galaxy (whatever it's calling itself now) app update 2 days ago and the battery life of my watch has been noticeably impacted. Probably a day and a half less since the app update. Very frustrating as I was getting close on 5 days prior.
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11-10-2018
05:34 PM
Took a wander down to the shop. My phone has now overtaken the GW step count. Still can't explain the earlier result.
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11-10-2018
04:21 PM
I'm seeing an odd result today too. My GW has counted more than my phone for the first time. Haven't done anything different today that I'm aware of.
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10-10-2018
11:08 PM
Yeah, I notice the difference around the house vs. Gear S3. I'm still up and moving, but often the associated steps aren't recorded as it's lots of short bursts. Sounds ridiculous but I've seen myself do a quick jog on the spot just to get the steps I'm 'owed'. Or maybe that's the point!?!
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10-10-2018
11:00 PM
I sent logs to Samsung and they replied confirming that not counting small amounts of steps is normal behaviour, intended precisely to weed out miscounts. I mentioned comparisons to my Gear S3 and they advised they had improved the algorithms etc. to improve accuracy. I really don't know what to believe. Things have certainly improved, and now I get broadly what I'd expect step-wise. But it's still galling to miss 10 steps here and there many times throughout the day. It doesn't feel 'more accurate'!!
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02-10-2018
09:39 PM
No idea, I've never felt the need to try that. Perhaps it's possible with Spotify, I'm sure I've seen a few people mention it. But I don't use Spotify so can't confirm one way or another. As it stands, it all works very smoothly. The music app is simple but well designed. You can set a widget to give quick access to music controls, mines the first widget if you rotate the bezel. One other thing, it allows you to toggle between whatever music app you're using on your phone and any music stored on the watch.
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02-10-2018
04:36 PM
Yes, you can control Google play Music using your watch. Play/Pause, Skip/Back and volume. You can also bring up a track listing for the album/playlist you're listening to. You audio get album art as the background. You won't be able to select a new album however. Couple of photos to show the music app....
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29-09-2018
01:52 AM
I submitted error reports with logs on a couple of occasions. I've now received replies, both stating that this is normal behaviour. In Samsung's mind it would seem that being less accurate is in fact more accurate! In my mind a step is a step...
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22-09-2018
10:54 PM
Yeah, it's normal for pushing a pushchair/shopping trolley etc not to count steps on the watch. The Gear S3 was the same. It usually recorded as cycling.
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20-09-2018
11:19 AM
The US forums have examples of people returning watches and finding the same issue with their new ones. Samsung have made an utter pigs-ear of the launch of this watch.
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03-05-2018
09:24 AM
I managed to get mine working, eventually.... Stuck at Samsung logo --> Hold power and volume down to reboot While rebooting --> Hold power, volume up and Home button --> phone will enter Recovery Mode --> Power off --> Remove SIM and SD card --> Power on --> Enter Recovery mode again --> Wipe Cache Partition --> Reboot --> Enter Recovery mode again --> Wipe data/Factory reset --> Reboot Can't say this will work for everyone but did the trick for me. Obviously the phone was wiped so had to reinstall everything but thankfully it was all backed up. Phone is now working fine with the Oreo update installed. Utter faff and I can't believe Samsung released an update that seems to be so problematic!
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02-05-2018
11:10 PM
Yup, exact same thing has happened to me. Phone is stuck on the Samsung logo and won't power off. Maddening!
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30-11-2017
10:39 PM
WHAAATT!?!? That's just unbelievable. It sounds like someone within Samsung making things up as they have no other answer rather than admit bugged firmware.
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22-11-2017
08:09 AM
The 1147 update has introduced a range of bugs with ARC and HDMI CEC. Looks like yours is affected. You could try contacting Samsung, it's doubtful that their advice will solve your problem but the more people that flag this issue the more likely it will be fixed in a future update.
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20-11-2017
10:14 PM
I just used the support option on the product page on the Samsung website. Like you though, I've found the support given so far to be wholly inadequate. Put simply, Samsung are unwilling to admit a problem exists. Despite pointing them to this very thread, they claim there are no other reports of these issues. We know from other threads, notably the ones concerning 'bricked' sets following a firmware update, that Samsung representatives monitor this community. Perhaps one would care to comment, or better still, take ownership of this issue?
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16-11-2017
05:49 PM
Yeasht.... Talk about much ado about nothing! Still, it's encouraging that they're going to pass the issue to their software teams. At least they'll be aware of it. Support's answer to me was to update to the latest firmware (1151). But it's not available OTA for me yet, and I'm pretty reluctant anyway given the problems with 1147. My ARC at least works properly, and CEC control works once I power the AVR on manually.
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13-11-2017
11:39 PM
That sucks. So no sound at all via ARC? Have you contacted support?
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12-11-2017
05:14 PM
Reply received from support. Asking me to reset and rerun set up. Oddly, their advice has unearthed another issue. I can no longer set up my smart remote to control attached devices. It gets as far as entering my AVR manufacturer, then on the test page displays an error 'there was an error while downloading, please try again later'. So now my AVR no longer powers on with the TV and can't be controlled with the smart remote. Again, this all worked fine prior to the firmware update.
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10-11-2017
06:46 PM
Dropped an email to support. Would urge anybody with a similar issue to do the same.
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10-11-2017
05:18 PM
Yep, exact same problem here. I have the 55" version and now have the same problem since this FW update. Worryingly, I had auto-update disabled but my tv still updated itself! Out of interest, what make is your AVR? Mine's a Yamaha RXV679.
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