@Celiawheelia wrote: @ProphetUK that honestly sounds like a lot of faff. If you do this..... To increase the battery life on the Gear after the update please follow the steps below ↓ •On the Gear tap on setting; •Tap on Gear info. •Tap Report diagnostic and usage info (Disable this feature) Test the watch for a few days to see how the battery works. ..... it really works and it's all you need to do Several of us have already explained that disabling Diagnostic Info helped but doesn't cure the problem, it's still draining more quickly than it used to. So for some/many people it's not all you need to do.   What really needs to happen is that Samsung fixes the problem! ... View more

Anyone managed to get a response from Samsung about when this will be fixed? ... View more

@moneywoman4 wrote: You need to try doing a backup. Go into your the Wearable app on your phone. Under About Gear then Back up and restore then click on Back up Settings. After I did this I noticed a HUGE improvement on my battery and I am now able to get 3 days out of my Gear again. See if that helps you I'm a little sceptical because I have auto-backup on. But I'll try anything. ... View more

@ProphetUK wrote: Hello all, And thanks for the responses. I can say there has been a slight improvement when I have switched off report diagnois and usage info @ Celiawheelia. But there is still a significant battery drain. i.e. 100% charge this morning @ 07:00 now 09:00 at 73% so the only way tolast throughout the day is to go to power saving mode. Would like to kno what the update did as I didn't have the issue with my battery prior. If the devices have been sending diags to Samsung surely they should have gathered sufficiant data to fix this (BTW based in the UK). Just need to check i know the topic is Gear Sport but I have both Frontier and Classic so it's affecting the whole range... anyone got a Galaxy ? are these being affected ?? It's affecting my Gear S3 Frontier. Turning off Diagnostic data has helped a overnight. It still goes down faster than it used to overnight.    It's also going down quicker during the day. Typically I would get two or three days from a charge but I now get about  one day.   I'm very disappointed at the way Samsung has handled this. First of all to be met with disbelief and scepticism, secondly to not communicate what was known about the problem (if the US had the solution why were UK still doing pointless resets and exchanges) and finally a failure to promptly and speedily fix the issue.   These are £300 devices attached in many cases to £800 Samsung phones. Premium prices should mean premium service and not muddle, confused and slow responses. (I've also experienced this poor service with My S8)   ... View more

Turning off "Diagnostic Data" sort of worked for me. Lost more overnight than usual, but not enough to be a concern.   I would have expected Samsung to have a proper fix for this by now. ... View more

Went to bed at midnight with watch on 73% woken at 5.00am by watch complaining that it had 8% battery left.   I will try turning off the reporting of diagnostic data.    Why couldn't Samsung EU be as forthcoming about this temporary fix as Samsung US?   ... View more

@GaryBrett wrote: @Donna1800 - As I am sure you have found out, as a company Samsung support are totally out of touch with the real world, it appears they just dont care about any issues at all. I have also experienced this service, frustrating, ignorant and clueless. They have no intentions of resolving anything Ive found, just offer a refund or replacement as its much easier than actually admitting there are issues with their products. When users refuse that they simply shut up shop and dont listen to you. Im starting to wonder if the only solution is for customers to actually walk away and go with Apple / Wear OS or Gamin, money it seems is all that Samsung listen too on these small profit devices.   Its a shame as the hardware seems decent, they should put their hands up and admit defeat then perhaps focus on Wear OS, just look at the disaster that is Bixby compared to Google Assistant, tells you everything you need to know really.   They just ignore it hoping it will go away while building their next products   Rant over  I must say that I have found Samsung support to be defensive and difficult to deal with. They charge a premium price but provide old fashioned, bureaucratic, frustrating customer service.   Where's the 24 hour repair turnaround, the network of local Samsung repair centres; the helpful, honest, knowledgeable support?   This watch cost me over £300.00. Yet Samsung treat it like a cheap consumable. ... View more

@AntS wrote: Hi all.   Has anyone experiencing this been able to send some error reports with log files to the software team via the Members app? I have done, they normally take ages to reply with not very helpful suggestions in poor English, so I'm not hopeful. ... View more

@Celiawheelia wrote: Useless response from Samsung help UK    Hi there! Hope you're well. We're unable to comment on individual cases without full troubleshooting, however, we can run some troubleshooting steps with you to diagnose this issue further. Can you first confirm you're using the official charging dock and cable that came with your Gear? ^SA It'll be interesting to see what troubleshooting they expect you to do overnight when you're asleep!  ... View more

I have this problem on my Gear S3 frontier. Go to bed with about 80%, battery completely drained by the time I wake up. (Looks like it happens around 5.00am) May be coincidence but it started when my S8 had the CRI5 update.  ... View more

It's odd that Bixby, still isn't available in British English. Doesn't matter how often I correct it, Bixby still thinks mum is mom, Paul is Poor, Outlook is App Book etc etc. Pretty poor show for what was supposed to be the headline feature of the S8. ... View more

Well, finally the update is here and I can use my bank app and G Pay again.  Singularly the worst organised beta I've ever done. Never, doing a Samsung Beta again and unless Samsung sort out their customer service I'll be defecting to another brand. Which will be a shame. ... View more

@Hanurawrote: Meh. Different chip different firmware. That's not the point though. US beta testers were also promised the update 24 hours before general release. It's another sign of disorganisation and lack of communication. ... View more

Today's news. In the US Verizon (who are notorious for their heavily modified firmwares which take ages to arrive) have started their rollout.   This couldn't get more bizarre. ... View more

Possibly there is some satisfaction in making the results of their inaction so time consuming and expensive that in the future they conduct the beta in a more professional and responsible fashion (starting by sticking to their own terms and promises). If even 10% of beta testers (500) took up the time of the service points, it might help get the message across to Samsung. ... View more

I've had some half useful advice from Samsung, finally. For any beta testers who are unable to leave the beta, because of the de-registration issue, take your phone to a Samsung Service Point with the receipt and they will flash the most recent stable version. I asked how this differed from doing myself and they said I should ask the engineer at the service point.   Make of that what you will. ... View more

Well so much for beta testers getting the update a day earlier. Oreo is now rolling out to Three and Vodafone. Disappointing. ... View more

@Badboy1wrote: In this article it state's that the UK may not receive the Oreo update until April that's at least a month after the release of the S9 WHAT A SAMBELS That's another change as originally it was believed that branded handsets would have to wait until April.    I just don't understand why beta testers are being left without a route to return to a certified version, and not just that but being ignored.  ... View more

Another article in the mainstream press :   Samsung Galaxy S8 Oreo update proves the biggest problem with Android | Tech | Life & Style | Express.co.uk https://www.express.co.uk/life-style/science-technology/929592/Samsung-Galaxy-S8-Oreo-Update-Biggest-Problem-Android-8-0   This time they've even mentioned us abandoned beta testers and rightly point out that that this poor service is not what you expect for a premium device.     ... View more

@Fyve4321wrote: I emailed the ceo and got a stock reply that didn't address my complaints as a beta user, so I used the new odin to download the latest production version. No changes to my csc, and I have Google pay back. It doesn't change the way I feel about this situation, but at least I can use my phone fully again.  I didn't get the courtesy of a reply. All I want to do is return to certified software. Doesn't seem too extravagant or demanding a request. ... View more

@roastedwookiewrote: Update is here via OTA. I have also cleared the cache from Recovery to make sure I don' encounter any problems. Seems fine so far Update is NOT here for BTU/XEU beta testers. This has become farcical. I complained to the CEO office last week and haven't even had the courtesy of a reply. ... View more

@John4Ohwrote: @Mimo40wrote: Your welcome im sure it be on there in due time. Ive heard thou but not 100% sure but oreo update has been stopped again. I'm sure it will @Mimo40, oh dear I hope it doesn't turn out to be true. I've heard it's been stopped because of a Wi-Fi instability that was due during the beta but still present in the release. ... View more

@TheWall69wrote: According to the Daily Express a UK newspaper if you bought your S8 and S8 Plus you may well have to wait until  APRIL 2018 to get OREO. Those who purchased via Samsung should get it before.   I cant say im surprised but i am utterly disappointed. Maybe it's time totally ignore 8.0. April will mean a 9 month wait this to me is now totally unacceptable and downright disgusting and totally shameful. Other phone makers have released Oreo yet one of the biggest makers out there still hasn't got this update sortee and ready for download.   To me the biggest disappointment is that the S8 is a premium product. It costs many hundreds of pounds and yet Samsung do not provide a premium service and cannot even communicate clearly with owners.   Because Samsung now use multi-CSC firmware there is no technical reason to delay a roll out. eg the UK unlocked BTU and XEU are included in the firmware which has already rolled out elsewhere. The VOD Vodafone UK update is included in the firmware which is already released in Spain.   Beta testers are also left in limbo. They can't go back to Nougat as the de-registration process is not working properly and despite reporting this nothing has happened.   Except in the US, where beta testers have been offered a lifeline.    It comes to something when even the usually loyal Sammobile have written a long article on how Samsung has frustrated it's most loyal buyers.   It's not hard for Samsung UK to day something like "Oreo will be released to unlocked handsets in the next x weeks, starting with beta testers. Operator versions will follow as the operators approve them" . All people want is to not be ignored.     ... View more

@Grzegorz79wrote: Omg Samsung do something to make people happy !  Bizarrely, some more notices have been removed from the beta community. Didn't bother to update anyone about the problems though! Appalling. ... View more

Is it possible that the matter can be raised with the Beta team again. Because the deregistration process is broken, we are effectively trapped in the Beta. Either allow us to roll back to Nougat or release the Oreo update. ... View more

@Grzegorz79wrote: Hi anyone get Oreo in UK ?  Not yet, apart from those luck three customers who seem to have non-uk phones. ... View more

@Badboy1wrote: The screen shots they have posted from Russia today all show that it's the ***** build and not the new one l am not sure if they have flashed it themselves if they have then they have flashed the wrong one. It seems they are saying that they received it OTA. It's all quite a muddle now.  ... View more

@JeremyDEaglewrote: I want to downgrade back to Nougat but I can't. I've deregistered from the members app. I've done a factory reset more than once. Nothing works. It just resets but with Oreo on it.    I've connected it to SmartSwitch on my Mac and my phone won't connect. I've tried dozens of times.    Can anyone please tell me how I get it back to stable Nougat?     *I've been using the beta with no problems so far. However, my work is now enforcing a device policy and the beta isn't playing nicely with it. Basically once I set up the work profile the device doesn't let me switch to a different keyboard, saying that it's restricted by admin. Hwoever, I'm the only in my organisation with this issue. Plenty of  have an S8 but I'm the only one running the beta. Everything else in the admin policies is the same. They've even tried whitelisting GBoard, it didn't fix it.  There have been several reports that people are unable to downgrade. The process should be: de-register from the beta and then use SmartSwitch to do a software recovery. This should put you back on Nougat.   Unfortunately, people then find that the handset "upgrades" to the beta again. It would seem that something has gone wrong and there are a few irritated people because of this.   I don't use a Mac, but I've read that there's an issue with the Smart Switch on Macs or rather something changed in the OS.      ... View more

I am disappointed that beta testers have not yet had any notice about what is happening. We are completely in the dark.   I see that even Sammobile are now reporting on the frustration felt by loyal owners, in a lengthy and remarkable piece, they point out the serious questions raised by owners experiences.   It will be interesting to see what changes Samsung make. ... View more

Several US carriers have said that they are currently testing the S8 Oreo. Vodafone Australia published a weekly table on it's website showing the status of updates. The S8 Oreo update is showing as 'Testing Scheduled' which means they have received it but not yet started their testing.   In Europe there's a strange secrecy around updates.  ... View more