@GaryBrett wrote: @Donna1800 - As I am sure you have found out, as a company Samsung support are totally out of touch with the real world, it appears they just dont care about any issues at all. I have also experienced this service, frustrating, ignorant and clueless. They have no intentions of resolving anything Ive found, just offer a refund or replacement as its much easier than actually admitting there are issues with their products. When users refuse that they simply shut up shop and dont listen to you. Im starting to wonder if the only solution is for customers to actually walk away and go with Apple / Wear OS or Gamin, money it seems is all that Samsung listen too on these small profit devices. Its a shame as the hardware seems decent, they should put their hands up and admit defeat then perhaps focus on Wear OS, just look at the disaster that is Bixby compared to Google Assistant, tells you everything you need to know really. They just ignore it hoping it will go away while building their next products Rant over I must say that I have found Samsung support to be defensive and difficult to deal with. They charge a premium price but provide old fashioned, bureaucratic, frustrating customer service. Where's the 24 hour repair turnaround, the network of local Samsung repair centres; the helpful, honest, knowledgeable support? This watch cost me over £300.00. Yet Samsung treat it like a cheap consumable.
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