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‎05-12-2018
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Re: Galaxy S7 Samsung mail app not working after phone software update

Mobile Apps & Services
‎05-12-2018 04:36 PM
‎05-12-2018 04:36 PM
I recently came across another issue with my email not syncing and it turned out to be due to my phone memory being too full. Once I'd removed some photos and videos to make some space the issue resolved itself. ... View more

Re: Galaxy S7 Samsung mail app not working after phone software update

Mobile Apps & Services
‎14-11-2018 04:40 PM
1 Like
‎14-11-2018 04:40 PM
1 Like
I cleared the cache and the data as instructed and then added the account again. After a short while everything became re-established and has continued to work absolutely fine ever since. Have you tried doing exactly what I did? If you have and it didn't make any difference then I'm afrid I can't be of any more help myself, but I'm sure other more knowledgeable people on here will come to your rescue. ... View more

Re: Galaxy S7 Samsung mail app not working after phone software update

Mobile Apps & Services
‎06-10-2018 05:48 PM
1 Like
‎06-10-2018 05:48 PM
1 Like
Hi TracyR, I cleared the cache and data as you suggested and then had to add the account again and now it's working again! It's taking a while to re-establish all my previous folders and content, but it's getting there. Thank you very much! ... View more

Galaxy S7 Samsung mail app not working after phone software update

Mobile Apps & Services
‎06-10-2018 03:54 PM
‎06-10-2018 03:54 PM
The latest software update for my Galaxy S7 was installed on 2nd October and the current version is now showing as G930FXXS3ERI1. Ever since then my Samsung email app, which I use exclusively for my AOL mail account, is no longer displaying the most up to date emails. My inbox, for example, is showing mail from 11th June 2018 as the latest email even though it says it was last synced on 2nd October 2018. However, if I go into my account settings for the app and click sync account it appears to do it and displays the current date, 6th October, and time, but when I look back into the emails displayed in the app there is no change and mail from 11th June continues to show as the latest entry.   Has anyone else experienced anything similar? Has anyone got a solution to this issue? I suspect the phone's software update has caused the problem so it may be a bug that will require Samsung to fix. My other email app, Gmail, still works fine by the way and I can receive my up to date AOL emails from there if necessary, so it can't be a connectivity issue. ... View more
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