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- About m4tthall
24-03-2019
09:32 AM
Would concur with sco7ty. Given that it hasn't been resolved after all this time I have come to the conclusion it never will be.
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06-02-2019
08:34 AM
There have been a few suggestions on this thread such as making the watch as tight as possible, shaving your arm, wearing it on the inside and wearing it further up your arm Now, I appreciate people trying to make helpful suggestions for others all good. However, seriously? I need to start shaving my arm for it to work correctly? This is basic stuff. During testing this thing they should be wearing the watch like, er, a watch. Like everyone does day in day out. As I have mentioned previously, I have had Garmin watches for years and NEVER had an issue with this. I certainly didn't need to change how I wear a watch to get it to work. That isn't very smart. Don't let Samsung off the hook. They should just resolve the problem or acknowledge the Galaxy Watch isn't fit for purpose as a health device .
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05-02-2019
09:07 PM
Still junk after the update. At first it seemed to be OK but once again reverting to gaps when doing anything but sit still. Also has ridiculous highs for my heart rate, which is definitely incorrect. Seriously, samsung are a joke. Looking like I will be reverting to Garmin, who have managed to do this basic stuff for years. The thing that irritates me the most is the lack of any communication from them except telling people to send them off to be 'fixed'. Jokers.
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21-01-2019
08:18 AM
4 Likes
So, I have had the Galaxy Watch for four months now and have been persisting with it, hoping Samsung would fix the numerous issues that have been continually raised in here. We all know the heart rate is a best a gimmick on this thing as you cannot rely on it. The steps although better, are not as reliable as other health devices I have used. We know these we have waited patiently for each update, hoping one day for it to be good enough. However, there are other problems, which I would class as fairly basic for any watch that warrants the prefix smart, particularly if you have it paired with a Samsung phone. Why for instance, does it not know my quiet hours from my phone and allow me to set the watch to follow the same pattern? Not hugely smart, but smarter than me having to set this myself or wait for the random notification on the watch to suggest it should do so in 30 minutes, which is very random indeed. How about cleverly working out your sleep? Nope, it used to be reasonably accurate although I would often have to tweak the time I actually went to bed. More recently this is useless, saying I am going to bed hours before I do so. And can I tweak this the following day anymore? No, not unless I delete all the sleep data. So actually, it is now worse than it used to be. I could go on about all the little things that would make this thing smart. Alas I doubt samsung are doing much and cannot be bothered to waste my time when they are seemingly not investing their effort to resolve common problems that everyone is experiencing. Not sure what I would buy next time. Tried desperately to keep away from the apple walled garden but given the amount of issues I get with other devices perhaps that thought needs reviewing. Anyway, rant over.
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08-11-2018
08:43 AM
2 Likes
The only responses I have had from Samsung are you're wearing it incorrectly or send it back to be looked at. Point 1 is irritating, as I have worn fitness trackers for years (Garmin) and never had issues with HR. Point 2 seems a waste of time given the common problems people are experiencing. As Gary has eloquently said above, we really need some transparency from Samsung.
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08-11-2018
08:34 AM
HR is a complete waste of time on the Galaxy Watch. It is broken and it doesn't seem like Samsung know how to fix it. If you care about HR I think you need to look elsewhere. I have given up with hoping it will be close to how good my old Garmin Forerunner was.
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08-11-2018
08:28 AM
I really don't know what they're up to. I was expecting things to get slowly better on this watch with updates. It seems the opposite. As for the health functionality, anyone that asks my opinion on whether the watch is any good I would recommend to go elsewhere.
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14-10-2018
03:53 PM
I understand people talking about moving the watch further up the arm and Samsung explicitly mention this in their manual. How far is far up though? I wear mine a little bit up naturally anyway. In addition, my Garmin Forerunner was located in exactly the same location and NEVER had one problem with the HR. Ever. So either Samsung's hardware is inferior, which I would be surprised with given it is far newer than my old Forerunner, or the software is not working as expected. I am really hoping the latter and it gets resolved without needing to return/replace.
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14-10-2018
03:03 PM
@lisafox16 wrote: @Tasaran wrote: After a whole day wearing both Vivoactive 3 and GW on the same arm, the Vivoactive won by 200 steps. HR on GW was about the same as the Vivoactive, ONLY losing the HR 3 times. Now, testing sleep mode. Don't forget to keep heart rate taking on continuous to get the four stages. I've hardly ever had any deep sleep so will be interesting too see what you get recorded. I had my first deep sleep recorded last night, not sure why though. I did have a couple of beers before bed but that wasn't the first time 😁
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14-10-2018
02:58 PM
Agree they have more important things to focus on, assuming they are actually doing so. Nevertheless, feels like a feature like this should be standard really.
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10-10-2018
12:18 PM
I am guessing this isn't a feature, as I couldn't find anything but thought I would ask here just in case. I would imagine like most people that before going to bed you set your watch to Goodnight Mode. Although I typically remember, I don't always. So I was wondering whether there is a way for this to be scheduled somehow? It seemed to me that having this synced with the Quiet Mode on my S8 would be ideal.
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10-10-2018
12:13 PM
1 Like
I had problems with syncing when I had Strava set to login through Facebook. When I changed that to login with email it seemed to sync my activity immediately. Now if only the HR worked consistently...
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10-10-2018
12:05 PM
Thanks for the reply but no matter what I did it was not changing. However, the last update to the watch (last week) caused this to suddenly work, so I guess problem resolved.
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07-10-2018
01:33 PM
Currently in the middle of a 20k hike and the watch has failed to record the heat rate during many sections. The watch has the latest software as of a couple of days ago and I am wearing it properly. I never experienced this kind of behaviour with my Garmin 235. So far all samsung support have suggested is to visit a repair centre. However, given how many people are experiencing this issue it is either a useless device compared to the forerunner for this kind of health activity tracking, or the software has issues. I cannot believe I simply have a defective watch and am reluctant to go through the hassle of trying to get to a Samsung service centre.
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01-10-2018
08:38 PM
Can someone explain to me how the auto activities are supposed to work from these devices with Samsung Health please? What I have observed * Galaxy Watch and S8 when logging a walk sometimes shows the map in samsung health at the top but not always * Galaxy Watch and S8 when logging a walk and the map does show, it only shows a yellow circle over the map not the actual route * Galaxy Watch and S8 when logging a walk it sometimes shows the "export as gpx" button at the bottom in the details of the walk in samsung health but not always * Sometimes the S8 auto records a walk sometimes the watch does, how does this get determined? * When the export as gpx button has shown I hand clicked it and it shows the route correctly so why does it not show the route map in the detail of the walk in the health app? It obviously has the details to do so * S8 when logging a walk shows the weather Galaxy Watch doesn't I am sure there are other inconsistencies /idiosyncrasies which I will add to these when I see them. However, can anyone shed some light into the above please? Thanks
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01-10-2018
04:28 PM
1 Like
When I originally checked I was inside at night, so if it is automatically detecting outside it isn't working. I have tried with both auto low brightness on and off. There is no difference. I can only assume this is a bug then?
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30-09-2018
08:36 PM
1 Like
Hi I have been trying to change the brightness of my Galaxy Watch but it says the Outdoor Mode is on and I can't. I don't seem to be able to find Outdoor Mode to turn off? I tried holding the home button like I saw for a post on previous watches but there is no option in there? Sorry, might be my stupid but can't find it anywhere and no reference to it in the manual Thanks
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29-09-2018
09:43 PM
1 Like
Thanks, that is good to hear at least, as I used to have a seamless experience with garmin/stava and was worried I made a mistake switching. Now I just hope they fix the HR issues...
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Bought mine today, noticed the heart rate freezing occasionally even though always on. Does anyone know if this is a hardware or software issue?
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So I bought the Galaxy Watch today and this has been driving me mad Whenever I wake the watch up through moving my wrist it times out after about 5 seconds and the screen goes blank. Naturally I changed the timeout setting but it makes no difference. I came here to look for answers and it seems as per the original post, this setting only takes affect when you press the buttons to wake up? Seriously?! That seems insane. Why would it work differently? Surely this must be a bug!
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29-09-2018
08:53 PM
1 Like
Bit concerned by this as well. I just bought a Galaxy Watch 46" and am really enjoying it so far. However, the HR, although on always, is hanging every now and again. I haven't gone for a run yet but was hoping this would replace my Garmin Forerunner, which had accurate HR and synced with Strava with no problem. So, reading this my heart has sunk a little. Do these watches not sync with Strava like the Garmin?
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