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- About sotis_tseles
3 weeks ago
Hello! Make sure that your software is the latest version, check it don't just assume 🙂 I had the same problem (I'm the person that started this thread) and it was solved with the latest update. To be honest I didn't believe that Samsung would resolve this, I thought that they were going to ignore it. But I was in for a surprise 🙂
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24-12-2018
12:08 AM
Hello! With the latest tablet update (December 2018) the issue appears to be solved .
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09-10-2018
04:41 PM
Recent update. I took it to a Samsung service point and they are deniyng the problem.. They say they don't see anything wrong hardware wise and that the delay is so slight that is barely noticeable by them.. I'm going to wait a couple of months and if nothing changes with a new firmware update I'm going to sell it and get a new one. Samsung honestly I'm very pissed with you and your representatives...
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04-10-2018
12:12 AM
1 Like
To all moderators, please also checked this thread : https://forum.xda-developers.com/galaxy-tab-s4/help/audio-slightly-sync-using-streaming-t3847977 There seems to be an issue with the audio sync of the device in multiple occasions.
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03-10-2018
05:28 PM
Ice0cold you have a tablet that doesn't work as it should. I took mine for servicing, what other solution do I have? Wait for a software upgrade? That might never come because our issue might just be too small or affects too few tablets. Let's cross fingers that everything is going to go well with servicing
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03-10-2018
01:06 PM
I'm based in Greece. Then how can you resolve issues when there is no communication between countries?
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03-10-2018
11:08 AM
AntS, I submitted an error report through the members app the day I got it, but still no answer from Samsung, not even a courtesy "We've received it, we'll notify you for any updates with the issue". They say that they respond ASAP, but haven't received a response, and that is not nice.
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02-10-2018
07:21 PM
@AndrewL ,I've mentioned in my first post in this thread that I've already tried viewing streaming content through the browser and the problem persists... I've tried everything I could find online but to no result. Please don't pretend that you've never heard this one, and it is strange! Even a big company like Samsung can make mistakes, but please tell us that this is something you are working on. Is there an update coming on the tablet that will resolve this?
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02-10-2018
06:00 PM
Any comments from an Administrator? I've seen the same issue from other users on different forums.. Is this a known issue? Do you plan to resolve this?
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01-10-2018
11:31 PM
Hello to everyone! Three days ago, I purchased the Samsung Galaxy Tab s4, and coming from the Nexus 10 I was astonished by the speed of the device! The only thing that bothers me a lot is that whenever I try to watch YouTube, Vimeo, Netflix, Facebook videos or any other streaming video app, the audio is out of sync slightly from the video. This happens only when using the tablet speakers or wired headphones, but not with Bluetooth headphones. On Bluetooth the audio sync if perfect. Also playing locally stored files on the tablet itself, the audio sync is perfect regardless of using speakers, wired or Bluetooth headphones. I've searched and tried everything I could find like, double reset device, latest update, clear apps cache, clear whole tablet cache, disabled stock anti-virus, force gpu rendering on developer options, playing Youtube videos from browser and not the app, and other stuff (all limited to legal actions, NOT rooting, etc) but nothing works!! Is this a known issue Samsung? Have other users reported this? Are you planning on solving this with an update? I'm willing to flash a custom rom on the device (been using LineageOS on my Nexus 10) but can't find anything for Galaxy tab s4. Also I'm afraid to do that because if there is a harware issue then the same will happen if rooted and I would loose the warranty. Thank you!
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