The best thing you can do is return the watch. Many people here, from all arround the world (Canada, the US, Australia) have been reporting this for months now. I pre-ordered my watch, and have been having this issue since day one. Lots of unecessary furstration at a high price ($350US). I called customer support many times, got my watch shipped for "fixing" twice. When nothing improved I tried to return the watch and they told me I was over the return days limit. I have installed every update they have sent, and things haven't changed. My phone, sitting at my desk while I work, counts more steps than my watch. The only things that I've noticed slightly improves the counting is not having a watch face wiht a step counter (I have the classic, that shows no fitness information at all), still, the count tends to be below my phone's all the time. Again, save yourself the frustration and buy a good fitness tracker instead.
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return it while you can. They asked me to ship to a service centre twice. Nothing changed, and I tried to return it to learn that the warranty only allows 15 days for returns. They had it for 10 days "fixing" it, I only have had it for 7. They do kot care about their costumers, I'm a huge Samsung fan, but this has been one of the worst experiences with a company. Not buying Samsung again
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