T-Mobile asked me to reinstall the app... lol. As if it would make a difference (it was Candy Crush's screen I could see). I was on T-Mobile Jump for insurance so they replaced my phone for $8 or something, after making comments about why I would bother replace my phone for that...
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I am so frustrated by this. I got my phone 14 months ago and it was completely fine, until today... I didn't end up playing my game longer than usual, but I ended up with screen burn... game bar at the top and at the bottom, heck you can even see that I have 2 boosts when I'm browing the web :( I contacted t-mobile and they were completely useless - first by chat they told me that it's not a known issue (really?), then on the phone, and they tried to blame the game for this! Is the app compatible with your phone? Did you clear the cache? Did you uninstall it? No the problem is on my screen and it has absolutely nothing to do with the app! I ended up having to go to the store, my phone isn't under warranty anymore but thankfully I've been paying for insurance (with t-mobile), so I'm getting a replacement for $5 (refurbished, hopefully it won't have the same issue). The woman was wondering why it was such a big deal and asked me if I really wanted to get a replacement because of this... well yeah. And I really hate the hassle of switching phones too (losing all my game boosts, having to login everywhere again (probably having to change every password because I forgot them too). Samsung really dropped the ball on that one. So frustrating.
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