@ven23 - I think you are confusing things a bit. Samsung.com store is managed by Samsung (i assume) as it's owned by Samsung. Samsung Experience Store is not managed by Samsung (not directly I would assume even if it's branded everywhere as Samsung) as they don't own them - I believe Apple are the only ones that own & manage their stores. Samsung presence in telco/other stores is not managed by Samsung as they don't own them. The fact that a physical store confirmed they have the product on stock, has nothing to do with Samsung.com not having it anymore - I suspect they all work with stocks - some stocks are higher, some are lower, some sell faster, some sell slower, etc. - which I believe causes this type of situations in which you have put an order which for whatever reason is taking longer to complete, than you going to a physical store that has the product in stock. Best
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@SithLord wrote: Yeah but let's be honest here, more than a few times, the high capacity popular colour iPhones that were pre-ordered, never materialised for weeks. Taking a look at some of the Networks and Apple's forums over the coming days I've always seen and expect to see people's posts detailing experiences who have had their orders delayed, cancelled or very little communication being offered. It's been the same situation with every iPhone launch. I've not seen that very often with Samsung flagship launches as far as I can recall. That said communication is key and as such as long as a customer is kept in the loop they are more compromising. I pre ordered the Black Note 512Gb very late on the 23rd from my local bricks and mortar Samsung Experience Store and picked it up the very next day i.e launch day. I can't speak for online orders but the High street Samsung Experience Store had quite a few units for sale.
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