Dave-S7 - Your responses are spot on in so many ways. How Samsung seriously expect this "community" to take off as it stands is beyond me. See https://forum.xda-developers.com/gear-s3 for an example of how to do it properly. That's already got 5 sub-sections and all are thriving with regular posts and responses. What I belive MOST needed and wanted is a forum where Samsung technicians (or suitably qualified/connected Samsung customer service people) will respond with answers to requests for help, reporting of bugs etc. If you can provided that, and with quick responses, then this community just might be taken seriously, but as it stands it looks like you are just paying lip service to your customers by providing such an awfully designed forum.
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I just logged into this community and as I've recently bought a Gear S3 I really would like to be able to just browse a section which covers all post related to that product - or at least just wearables. However the only relevant section covers "Smartphones, Tablets & Wearables"! Come on Samsung that's far too broad. I've no problem with that being the top-level section, but you need to then sub-divide it into further sections. Plenty other forums work this way - why can't yours? Until you make your community better designed I can't see many usesr interacting with it.
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