I did a factory reset on my Samsung A8. I was told just to do a Smart Switch "back up" and all of my content would be saved. I believed theUnsungg rep. I don't save my info to a cloud or a Samsung account. When I did a "restore" from my computer back to my phone the only thing that came back was the apps with NO content so my Samsung Notes were all lost. Samsung then proceeded to tell me that I was misinformed and that all of my memos were lost. Is this true? Are they all gone?
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