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- About Dannyboy236
25-10-2018
08:40 AM
I would say HR is fine although some days a bit intermitant and other days perect. Step counter isnt the best. I use to test it against my phone and always around 2000 steps different. When i tested the phone it does over count including counting steps when shaken. I do think the watch undercounts and doesnt count anything when pushing a pushchair or shopping trolley. Very frustrating situation
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17-10-2018
08:25 AM
Looks like another update is being rolled out starting in the US. https://www.phonearena.com/news/samsung-galaxy-watch-update-battery_id110024
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10-10-2018
11:11 PM
The people that have had exchange watches and now say they are better what are they testing against? For me before i got the watch i used my phone for step tracking. Got the watch and it is always 2000 steps lower. In fact i did 13000 steps registered on my phone but watch was only showing 10000 so 3000 different. Now it could be the phone has always over counted and my watch is accurate? Short of counting my steps my self all day how could i know?
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10-10-2018
08:54 PM
My issue was never heart rate monitor. Since update and taking advise regards wearing watch further from wrist it has improved the HR monitor. However my issue is steps and this has not improved. Turned off all exercixe except walking but still lagging 2000 steps behind my watch. Is this software or hardware?
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08-10-2018
12:13 AM
It is frustrating. Ive had samsung phones all of my smartphone life. Didnt want to be on the apple profit band wagon. The watch however has made me weary of samsungs customer service and back up. Smart watches are relativly new though compared to phones and maybe i got on too soon. Love my galaxy s8. Only average score for watch so far
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07-10-2018
05:45 PM
Ive decided to not be hung up on the step counter. I really dont thing an exchange would be any different and i bought it as a smart watch not a fitness tracker. The latest software update made no diffrrence but maybe in the future a major update may improve things. In the meantime i will enjoy my Galaxy Smart Watch
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04-10-2018
05:13 PM
Early days. Seems more responsive even around the house. However just done school run pushing the pushchair and only logged 50 steps where as it would be a lot more in real terms ie 500 to 1000. May be samsung are releasing little updates to tweak until people are happy as dont want to be over respinsive?
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04-10-2018
11:53 AM
My watch is doing the update i read about to improve the health experience and stability. Not holding much hope though regards step counter but we'll see
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03-10-2018
08:34 AM
1 Like
This image is from a google search showing there is a newer software version. Why havent we had it yet?
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01-10-2018
09:17 PM
The frustrating thing is samsung wont admit the fault and wont uodate software to rectify the issues. I love my watch but the step counter is very disapointing. Come on samsung admit the fault and sort it out
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26-09-2018
09:42 PM
Had my watch on since 8am this morning. Battery still on 71% but i have fully loaded mine with always on, constant HR and stress. Quite a lot of notifications. I charge it up every night so not too worried but reckon id get another day out of it without a charge. Still cant get around the ***** step counter though!
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22-09-2018
10:51 PM
I have done the same but you would think the watch could show what s health is doing if youve set both readings.
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22-09-2018
10:45 PM
1 Like
My watch lags by 2000 steps a day behind my phone. When i push a pushchair or shopping trolley i get no reading. After many error reports samsung have said my watch could be faulty. Im gonna get mine changed and see if it is different and if not just enjoy the other features and hope one day samsung resolve it with software updates
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20-09-2018
07:35 PM
What i dont get is why so many people say the gear s3 is good at step count. Why has samsung got it so wrong on the latest watch? Looks like classic case of if it aint broke dont fix but samsung tried to fix it!
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20-09-2018
01:32 PM
My 2 local shops are taking orders for collection from shop tuesday 25th.
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20-09-2018
11:13 AM
Argos have got some coming next week but i bet by the time i get there they'll have gone. Its all confusing some say its software samsung tell me its hardware. Samsung also said its only a small amount with issues compared to the amount sold.
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20-09-2018
10:50 AM
Rang samsung support this morning. They told me that it sounds like my hardware is faulty regards the step counter and it should register every step. Argos are getting some more next week so as long as i dont miss this new stock im going to get mine exchanged to see. If its still the same then lets see if software updates are the answer. Has anybody who has had this problem received an exchange yet and found it to work ok?
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19-09-2018
08:42 AM
As source for what. Cant see the comment your referring to. If its the stock comment then samsung uk and argos are both out. Argos have stopoed even advertising it
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18-09-2018
11:28 PM
I turned everthing off except running/jogging. Should i turn some bits back on?
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18-09-2018
11:13 PM
Samsung U.S have announced its an issue and a software update is happening soon if not already. Why cant samsung uk do the same?
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18-09-2018
11:01 PM
I thought they would have dropped one off and collected yours so your not out of pocket. There is no stock to buy one anywhere which is worrying
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18-09-2018
10:05 PM
Have people been finding they are having to switch off the galaxy watch daily to keep functions such as step counter working? Is this a good practice?
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18-09-2018
09:58 PM
Has anybody had a replacement watch? If so is the step counter working properly?
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18-09-2018
09:56 PM
Has anyone had a replacement watch? If so has the issue of step counter better?
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16-09-2018
08:27 PM
1 Like
Had watch 2 weeks now. The 6 hour graph stops showing info and arrow never moves even though pressure has.
Had latest update. Uninstalled re installed and no different.
Anybody else had issues?
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16-09-2018
09:58 AM
And theres the problem. Not counting steps around the house. A step counter should count steps regardless of how many or where you are!
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15-09-2018
09:35 AM
1 Like
The graph didnt show anything after a day and the arrow was just a line and never showed a change in pressure. However yesterdays update seems to have sorted it. And when you look on here and twitter there are lots of people with the step counter issue. Maybe a lot of others havent took to social media to complain but just returned or exchanged the item. But as there is no stock an exchange would be difficult
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14-09-2018
10:19 PM
App updates made no difference. Watch needs an update. Theyve updated the barometer app which has ironed out the bugs with that but surely the step counter is the most important as it appears on most watch faces?!
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