@NotSamsung wrote: @leelazer wrote: Hi    What question did you ask me mate? The problem that Samsung fixed for us was the low volume of the rear speakers when surround sound was used o er WiFi. We now have good rear speaker volume. That's pretty much what mist of this entire thread is about.     Lee.  But that's the issue I have-low rears over wifi.  I unexplained that but you dismissed it.   And before you said your speaker volume is way lower when using Output fornat is  Dolby Digital compared to PCM.  How can you say that the issue is resolved?     My other questions were per my posts.  Did you read them? We both know you did.     One of then you claimed that my tv can't output multi-channel PCM.  How do you know that?      I have done some tests with different settings. I definitely get multi channel separation with PCM and DD on the TV. Checked it with a test DD file.  So for me personally, this is what I am leaving the settings on.   I remember once somebody telling me that you couldn't send a DTS signal over optical. With the KS8000 you are definitely able to do this (obviously with my old AV receiver attached, rather than the sound bar, as the sound bar doesn't support full DTS 5.1).   Maybe on this TV, PCM is in fact LPCM?   All I know is that it works for me and I am happy with the result.   Thanks to Robbie and everyone else concerned. Really good result.   ... View more

@leelazer wrote: Hi   Set hdmi to bitstream and audio to Dolby. The TV wont pass 5.1 via PCM. It will only be stereo. I get true 5.1. I have tested using various test files.     Lee  Hi Lee,   Does it not also depend somewhat on the source of the audio track?   I have an Apple TV 4. Looking at the Apple TV specs,  it's says that you should make a direct connection to a receiver that supports LPCM. (There is no mention of Bitsteam).   i have the Samsung KS8000 TV. I am not sure if it supports LPCM, if you select PCM?   There are 3 settings for sound from the Apple TV.   1) Best Quality available.  "Over HDMI, the best quality available setting outputs Dolby Digital 7.1 or 5.1 as uncompressed LPCM".   2) Dolby Digital 5.1 "This setting re-encodes surround sound to Dolby Digital 5.1, which might help if your TV receiver has compatibility issues with multichannel LPCM audio".   3) Stereo "This setting plays only stereo audio".   I have tried different settings, but seem to get a good result from setting the Apple TV to Dolby Digital and the KS8000 to PCM & Dolby Digital.   i've played some of the Dolby test files and definitely get surround sound.  (If not true surround sound, it's fooling me. It certainly sounds as if sounds are moving behind you).   Are you saying that the PCM setting on the TV isn't compatible with a LPCM output from the Apple TV?   i have tried to find out if the KS8000 is capable of handling a LPCM input, but haven't been able to find anything out, one way or another. Can anyone else confirm this - either yes or no?   i wish it wasn't so complicated 😕   David     ... View more

I can't bare the suspense! Fingers crossed.... ... View more

I agree. I tire of all these long posts about settings and different audio files. I just want wifi 5.1 surround sound to work as advertised. Hoping that Samsung have a proper update in the pipeline soon. ... View more

I concur...There's no change. Tbe problem is still there. ... View more

Not working for me. Exactly the same with the updated TV firmware.   Has there been any official word from Samsung about the situation recently? It's al gone very quiet.... ... View more

I am totally stunned by this from Samsung. Count me in, if you want to take this further in anyway. Not sure the best way to collate contact details and e-mail addresses?   It seems a bit silly to work out what our next step is going to be, on the Samsung forums.  Like someone said, Samsung could just decide to delete the thread or shut it down completely... ... View more

Simon, This is exactly what I have found. Before the update, I couldn't get 5.1 working over wi-fi. Since the latest update, I am able to play some films with 5.1 over Wi-Fi, but not all.  This is with the sound bar at 0, and the R1's at full volume.  Even then, it could do with a little bit more volume at times. The film I am playing is 'Central Intelligence'. The beginning soundtrack is very good for the surround effect   (the actual film isn't too great though). Really good to have somebody with your knowledge and experience on the forum. Hopefully Samsung might start to listen to what everyone has been telling them... David       @simon_w wrote: OK - the plot thickens...   With the latest update to the soundbar under certain circumstances I am now getting 5.1 over WiFi.   I have just played a Dolby test file which works correctly in 5.1.  This is an H264 MP4 file with Dolby AC3 5.1 surround and with the rear speakers at max and the sound bar at minimum it plays with pretty balanced surround.   You can download the file here: https://thedigitaltheater.com/index.php/dolby-trailers/ - it is the top one in the list - load onto a mempry stick and play via the USB on the TV.   This is exactly the sort of file engineers use to test setups are working correctly...   However other sources are not decoding in surround with the correct rear level...   Interested to know if others are seeing / hearing the same...?   ... View more

I have just checked the firmware updates on my soundbar and speakers (R1's)   Soundbar 3111.2 Speakers 3112.5   For the first time, I am getting 5.1 sound on Wi-Fi     You have to have the soundbar turned right down and the R1's turned up to the Max, but it works! It would be nice if they could 'even out' the sound out a bit more, as there is no 'headroom' to make it the R1's a little louder.   David ... View more

I know that for a lot of people, using a HDMI or optical cable is an 'acceptable' work around.   However, if you have the correct Samsung TV model, you should be able to utilise Wi-Fi for 5.1 surround sound (as Samsung advertise).   I have the KS8000 TV.   Rob - I hope that you'll be demonstrating that grouping the speakers into 5.1 surround mode and getting it work over Wi-Fi, simply doesn't work.   If you can’t accommodate for whatever reason, send them over to me! I'd be happy to show them   Thanks, David ... View more

@Robbienobs wrote: Just received the below from Samsung Head office regarding the last failed update;   "After further discussion and testing by our AV department, I can advise that the update has been witnessed as making a suitable difference to the overall volume levels, when grouped in Soundbar or Surround mode.   This has been deemed as working to specification and no further adjustments to the setup will be necessary. Please ensure that the arrangement is in Soundbar or Surround mode and I trust that this will make a change to the levels noted previously"   Unbelievable........  I don't believe it! Samsung, this doesn't work. What will it take for you to take this problem seriously?   If anyone wants to come over to my house and show me where I am going wrong, then please feel free. I work in IT support and have been for 20 years. I am sure that if it was working as specified, I'd have figured it out by now.   Obvisouly all these other people on here are just as ***** as me?   IT DOESN'T WORK...     ... View more

Just to let everyone know - I have contacted BBC Watch Dog (via their web page). I suggest that everyone else does the same. The more people they have writing in, the more it will help. David ... View more

Hi all,   I have had the K650 sound bar and R1 speakers since Christmas. I have followed this thread with interest and even e-mailed Head Office to make a complaint about the Wi-Fi 5.1 not working.  Their response - "We'll let our technical team know".  Nearly 4 months later and still nothing!  Samsung of course are still selling the sound bar stating that it works as a 5.1 Wi-Fi surround system.  Its total miss selling. The system as it stands DOES NOT WORK.   The moderators on here never reply to any questions. When eventually they feel obliged to do so, (due to the sheer numbers of people complaining), all they say is "This was just a trial forum. We'll try to do better in the future".   Then everything goes quiet for another month or so!...   I don’t think Samsung realise how p’off everyone is. I think it’s appalling customer service.   I for one will be contacting BBC Watchdog and detailing all the problems we’ve been having.   David ... View more

Hi,   I too hope this issue gets resolved...   Here's the rub.  I actually ended up taking my Samsung K650 soundbar and R1 speakers back to the shop, a few days before the firmware was updated on the soundbar!  On hearing that the new firmware has been released, I have decided to give the kit another go!!   I might be a complete fool, but to be honest with you, there's nothing else in the marketplace that gives you wireless 5.1 sound (when it works of course) at this price point.  I also like the size and look of the Samsung Soundbar and speakers.   I haven't set it up yet, but I am tempted to connect the soundbar up to my home wireless network, without Internet access. Then I was going to 'disable' automatic updates, hoping that the new soundbar would still have the first 'working' version of the firmware installed.  Maybe then, I could enjoy wireless 5.1 surrrond sound, configured through the TV, while I await confirmation it's all working.  Would also be an interesting excercise, to prove it's definately a firmware related issue on the TV soundbar. David ... View more

It's been interesting to read about all these different approaches, to get the 5.1 surround sound working.   However, I am worried that all these posts are 'masking' the real issue. Samsung sell this Soundbar as having Wi-Fi multiroom capability, that can be used with their range of 360 speakers to give you true 5.1 surround sound.   I don't want to use Optical, having to reduce the Subwoofer levels all the time, or adjusting the volume, depending on if you're watching TV or another input source. I just want the product to do what it says on the packet!!   I have a new 49KS8000 TV. This Soundbar should work as advertised! Samsung have even produced a video telling us all how to set it up: https://youtu.be/5vmDhCzyF8I?list=LLuJchKCO9Y4vtiAgwFHsiGQ   All I get is muffled, none existent sound from the Soundbar, as soon as the rear speakers attach. If I delete the rear channels, the sound comes back to the Soundbar. It can’t be rocket science for the Samsung Technical department to reproduce this fault?   Please Samsung, acknowledge the problem and get a fix in place, rather than accepting second rate workarounds and burying your head in sand…. ... View more

@BornInThe50s wrote: Hi All   Like everyone in this thread I'm having the 5.1 issue following the update, the optical route gets the 5.1 working, but has the drawback of having to use a seperate remote for the volume, and the missing 5.1 wirelessly.My system "failed" withi 1 hour of purchasing and setting it up and allowing it to upgrade.   It's been mentioned that Samsung won't admit there's a problem. From a business perspective, they won't, as it'll leave them wide open for litigation. The only way to get them to admit the issue, is by bringing pressure upon them.Without resorting and paying for legal representation, the only real option, is reporting the post update problems to as many consumer programs/magazines etc as posible.     Personally, I will be sending a link to this thread to the UK Samsung Facebook Support page - they seem to respond to that route quite quickly. I'll be following that up, with a flood of emails to as many Samsung email accounts as I can find, and finally, onto the consumer program route.   With all the bad publicity that Samsung have had recently over the S7 etc, the last thing they need now, is more bad publicity denting their reputation.   Hi BornInthe50s.   I was wondering if it might be worth while getting a list of people that are effected by this issue?  It might help if we complain as a 'group of people', rather than individually? I am not sure whatr others feel about this? Force in numbers as it where.   David ... View more

@Monkfish wrote: That's pretty disappointing to hear. That could suggest no further support at all. Or worse than that - since the firmware is developed by 2 or more teams, it could diverge further, leading to further complications that Samsung doesn't acknowledge / want to fix.    I'm pretty back and forth on keeping the soundbar at the moment.    It'd be nice if the Community Manager stepped in at some point.      I think it points to Samsung outsourcing their help desk to a third party. Disonnected totally from the true technical support teams Samsung has.  It's not the agents fault. He had no more experience of using the HW-K650 than my cat does!   They just work from a script. They have to ask you and a standard set questions, then reply with an equally 'standard' set of answers.   I am like you. I am torn between returning the soundbar or not. I love the size, style and price point.  It works ok on it's own at a 3.1 system.   It's just that I wanted to be able to use it with 2 rear speakers for 5.1 surround sound (as stated all over Samsungs marketing material)   I might just send the R1's back and wait it out to see what happens on here.... *holds breath*   Is there anyone from Samsung that can comment ????     ... View more

Just tried to log my issue with Samsung CS via the phone.  I thought that if I logged another call stating the same issue, it might have helped highlight it as a more 'urgent' problem.  My God - what an awful experience.  After 40 minutes, I gave up. First they couldn't find the R1 speaker on their system. Then they told me that 5.1 surround sound wasn't supported with the HW-K650 and the R1's. I pointed out that this is not what the Samsung webpage stated!   When I told him that I wasn't the only person experienceing these issues, and that there was a pretty big 'thread' on the UK Samsung forums about it, he said he would be passing me to the R1 speaker support team to see if they could help.   It was at this point I decided that I wasn't ready to waste hours of my life trying to convince Samsung they have an issue with their hardware if they weren't willing to listen to me. I find it amazing that nobody at Samsung HQ has a KS series TV, a couple of 360 surround speakers and a K650 soundbar.  Set the hardware up and see for yourselves that it doesn't work!  It's not rocket science!   If you can't be bothered to do that, then come round and look at mine.  However, you'd better be quick as I'll be taking it all back to the retailer soon...   Very disappointed in Samsung.  It's true what they say. Good customer service makes all the difference.  Sadly, it would appear that this company is lacking in this area. ... View more

PM Sent. Thanks, ... View more

@Robbienobs wrote: This is all a big shame if you ask me as originally 5.1 worked on wifi only straight out the box............ Samsung broke it with a firmware update so surely it's an easy fix if they just admitted there is a problem in the first place, and fix the firmware issues.    I have been speaking with their senior customer services team and they have the opinion that this workaround with an optical lead has fixed the issue and requires not further action, and from the email I have received this is not going to be fixed any time soon!!   I think at this point if your happy to live with the workaround and an extra control it's not so bad (not very loud but sound quality is better) , but for me this is not what's written on the box or online, and I have asked for my money back but I am yet to receive a response from Samsung!    Well, if that's the response you're getting from Samsung CS, then the whole lot is going back. You can't sell something that doesn't work as advertised! I am surprised this is their attitude. It's a shame as I liked the design of the product and the price point. Looks like I'll have to save a few more pennies for a Bose 3000 sound bar system (that's the order one I liked). ... View more

@podavies wrote: Well the workaround is to use an optical cable in conjunction with the wifi and you will get the decent 5.1 surround but you have to use the soundbar remote to control the volume. No one here thinks Samsung will fix the issue. I'm living with it as the sound is good now just have to use multiple remotes. I realise there's a temporary work around (even though it doesn't work too well for me). However, as I brought all this kit to 'actually do what it says it will do', it would be nice if Samsung acknowledged there was an issue?  I'd be more willing to keep it if I knew there was a fix in the pipeline. If there's no confirmation within the next couple of weeks, I think I will take it all back to the shop... Not really impressed Samsung. ... View more

Hello everyone, i just wanted to 'chip in' and say that I have exactly the same issue. I have a KS8000 TV, HW-K650 soundbar and I have just purchased a pair of Samsung R1 speakers. Trying to get the surround sound to work on (Wifi multi channel) is resulting in very poor, low volume, muddy sound quality. Speakers on 3111.1 /180R. Sound bar on 3108.9 / 0335.0R Very disappointing. Only got this set up for Christmas. Not sure what I should do now?   Has Samsung actually said they have replicated the fault and working on an update? David ... View more