Ah yes I see what you mean now. It's a shame really. I presume the refund will be issued. Have you the email confirming refund? I've had a look round for you and I can see EE has it and John Lewis. The link for John Lewis is: https://www.johnlewis.com/samsung-galaxy-watch-4g-cellular-46mm-silver-black/p4631036 Just a point to note, the 4G LTE option is currently only available through EE. I've got the Watch Active2 but got it more for it being stainless steel than the 4G LTE. I'll add the 4G some point down the line when my network provider, 3, adds this option. ... View more

Are you ordering through the website or through Samsung Members app?   I've just checked and the watch is showing in stock with an "add to basket" option. It would say that it was out of stock.    Did you check the tracking? Did you get an email from Samsung Shop saying that your order was shipped?   I've attached the screenshot.   ... View more

Sorry to hear the you've had problems with delivery.    You can track your order from the online shop. If you go into your orders and select the order for the watch, it should give you the option to see tracking. They would have also emailed you when the watch was shipped and there should be a link to track the delivery there as well.   From the Samsung website, if you press the menu option at the top left corner, the three lines, that will show a menu. At the bottom you'll see an option to sign in or track order. With you ordering a watch I assume you've got a Samsung account so select "sign in" and then log into your account. Once you've done this, press the menu option again and at the bottom you should see an option that says "orders". Select that and see if you can find your order. If you can, underneath the order details there's an option that says "track shipment". It's on the same line where it says "orders and cancellations faqs" which is a separate link so make sure you click the track shipment link. This should then take you to the courier website and show the tracking in full. You can then contact the courier directly.   All my deliveries from Samsung have be delivered by DHL or DPD. I've never had a problem with deliveries except for locating my home as it's in a pretty awkward place.   I hope you get to the tracking. If you want, you can just select track order without signing in and enter the details it asks you for and that should take you to the courier that is going to deliver your watch. I've attached a screenshot of the menu on Samsung.com where it shows to sign in or track.   ... View more

Great, thanks for the info. I always have a case on my Note 10+ 5G but there's always that niggling feeling about "what if", especially without a screen protector. I dropped my phone the other day from shoulder height in my kitchen which has stone tiles. Luckily my toes on my left foot got in between my phone and the floor so my toes reduced the impact! It's the same floor that saved the screen when I had the Samsung screen protector on. ... View more

I'm the same when it comes to glue and uv - although it is an option, I'm not comfortable putting something like that on my phone in the event something happens to the phone. I'm pretty sure, with the announcement about the screen protectors, that Samsung will not cover any warranty repair or screen damage if a screen protector like that is used - it might be seen as unauthorised change that could void the warranty. I don't know how easy the glue and glass can be removed - I guess it could be removed with acetone but then it's not clear whether the oleophobic coating will be compromised. So much guess work for us! ... View more

Oh I see, do despite being told by Samsung that the experience stores "should" have them, the position is that there are none at all. I'll have to try the Zagg one I got and see how that goes. Don't like the tempered glass ones, most have a cut out for the fingerprint sensor and just looks weird. I play Pokémon Go and it would make it very difficult to play the game with the hole in the tempered glass! I can't see what the issue is with Samsung not releasing a screen protector like they have done for the S10 and S9 line. ... View more

Is that the replacement you got from Samsung or is it third party? ... View more

Great, thanks for the update. I've held off from using the screen protector from Zagg. Hopefully there's some good news from your enquiries. ... View more

@StellarTraveler I am the same, haven't put any screen protectors on last few generation of Note phones and I've not had any issues with the screen. The last time I used a screen protector that I installed was with the Note 4. I had tempered glass. I take care of my electronics but the only reason I am looking at the screen protector is because I have arthritis, especially in my hands which means I'm now more likely to have my phone slip out of my hands. I've got s bumper case which covers the sides and back. I guess I liked that extra security from the factory installed screen protector. Will have to be extra careful now. ... View more

Thanks @Samantha22 for the update. I'm interested in the Whitestone Dome but have been reluctant to pay the cost for it. I take good care of all my electronics, as I'm sure you all do, but after having my Note 10+ 5G slip of a side table as my cat tried to get to something that was under the phone, having the phone drop a few feet onto the screen glass, I have never been so grateful that there was a screen protector on the phone. I have a case on my Note with what I thought had a reasonable lip around the edge of the screen but saw some small indentations on the factory installed screen protector from debris on the stone floor. I have used tempered glass screen protectors in the past but since the curved edges came out, tempered glass isn't an option anymore because it doesn't stick to the whole screen like it did with older generations. I'd be interested to hear of your experiments to see if there are any problems with the fingerprint sensor. I don't know much about liquid screen protectors so I don't know how they feel and whether they would form a barrier like the film or plastic screen protectors, some of which could compromise the fingerprint sensor. I guess until we know more from Samsung, it's a waiting game and maybe trial and error at some great cost. I'm envisaging that if Samsung were to release a screen protector for the Note 10 series, they would cost about the same for the S10 series, currently at £18. ... View more

Well I rang around a few stores and none of them had any screen protectors. Looking back, when I purchased my Note 10+ 5G I don't think they had any screen protectors at that time either. I don't know if the Note 10 series were the first to have screen protectors applied in the production of the phone. I think the S10 series did have factory installed screen protectors too.   I'm now looking at Zagg further to recommendation and I've found that in the UK you can try looking in Carphone Warehouse and O2. Alternatively there is the Zagg UK online store. I'll just have to see if the screen protector demonstrates the issues as per the reports. My reasoning for the above is because I'm starting to think that Samsung never made any replacement screen protectors for the Note 10 series. I guess only time will tell. I'm purposely not looking to buy another brand, especially the cheaper ones, until Samsung says otherwise. I will be experimenting at this point and will see if I can replicate the problem using the Zagg screen protector.   I found something very interesting on the Zagg website. The listing for the Invisible Shield Ultra Clear makes reference, in the description, to "Designed for Samsung" but it's unclear if this particular note actually refers to the screen protector itself. It has a * in the description like you would do if you wanted to make a footnote for people to look at. I can't see the original * anywhere on the page for this particular screen protector. I didn't see this on the other two screen protectors they sell for the Note 10+.    Update: I've purchased the Ultra Clear version from Carphone Warehouse in UK. They only have this version but they've got an offer on accessories 3 for 2. This screen protector cost £19.99.   Any updates from anyone will be greatly appreciated.   ... View more

Thanks for that @Mada18   I went on Samsung Shop UK online chat to ask whether they were going to produce screen protectors for the Note 10+ and Note 10 series. The advisor I chatted with said that the screen protectors were pulled from the online shop. I questioned this because the screen protector for the S10 series is still available online. I've attached a screenshot of the page where the S10 screen protectors are listed.   (A side note: I have read that some people who have purchased a screen protector for the S10 series, which was sold through the Samsung UK online store, have found that it's not the same as the one installed on the production line.)   The advisor said that I should try contacting a Samsung Experience Store near me to see if they have screen protectors for the Note 10 series as they would have held on to any stock that was previously sent to them. I'm not sure on the cost but I'm presuming it'll be the same as the S10 So screen protectors. I'm going to try to call the two that are nearest to me tomorrow morning (Saturday, 26th Oct). This may be something for some of you to look into.   I'll update the post with what I find out in the morning. ... View more

Yes the screen protector that was added at the time the phones were being made is "approved by Samsung" because they installed it but Samsung have not referred to their own screen protector in their message which was sent in the Samsung Members app. I've attached a screenshot of the notice. There is conflicting information but my understanding of the notice sent by Samsung is that if you do not follow their instructions, they will not be liable for any security issues with your phone. Of course if you want confirmation, you can always contact Samsung directly.   ... View more

No you're not reading it wrong. They have just ignored the fact that the phone are shipped with a screen protector already. Once that screen protector is off, you won't get it been on as clean as it is at the moment. I guess the lack of specific information regarding the pre installed screen protector suggests that it refers to all screen protectors, including the pre installed one. ... View more

Got the update this morning. Was waiting for me to install. Now to remove fingerprints and re-register them!   Samsung UK online shop is still selling the screen protector for the S10 series but still no sight of one for Note 10 series 😡 ... View more

I've just looked at that in Samsung Members app. The one thing that they don't refer to is the pre installed screen protector which they themselves added. Are they now saying everyone will have to remove that "factory applied" screen protector? ... View more

Firstly, glad someone started this thread. Secondly, I saw the same message in Samsung Members app.    My factory installed screen protector was fine up until my cat pushed my phone off a table and it hit the stone floor in my kitchen face down. Now I'm grateful for the screen protector because it saved the screen but the small miniscule debris on the floor left tiny imprints in the screen protector.    I assumed that Samsung sold a replacement but found none when I looked on the Samsung UK online store and US online store.   It's funny that Samsung suggest using their own products yet don't sell a replacement. I was having problems with the area around the screen where the fingerprint sensor is so, without thinking about what I was doing, I took the factory installed screen protector off. Unfortunately I couldn't salvage it from the bin as it seems a different adhesive is being used on the factory installed screen protector. I'm now forced to used the clear view case I purchased but I'm now super anxious about dropping my phone because the flap on the front of the clear view case does not stay in place when sat face up and because of this, the screen is not always protected.   I've tried looking for alternatives. Looked at online tech review/blog/news sites that list the "top 5 screen protectors for your Note 10+" etc etc but the reviews on Amazon don't follow what these tech blog/news sites are saying. The other thing is to be aware of the film type screen protectors and tpu (that's plastic) screen protectors. I don't know if the tpu screen protectors will cause the same false reading on the sensor of it catches the micro impressions on the tpu screen protector which is sat above the sensor. I'm not going to bother with tempered glass either because they don't adhere to the screen which make them useless when they have a thin sliver of adhesive around the edge. The tempered glass screen protector I got with a case I purchased from ESR had the fingerprint section as film rather than glass so that it would "work" with the sensor but it didn't so my Note 10+ 5G is "naked". Guess will just have to hope that either Samsung removed their screen protector from their online store when the issues with the sensor started coming out and that they're updating/improving the screen protector.    I'm just on the process of installing the update that Samsung have released. Still in search of a genuine replacement. Anyone sees one, please post in this thread. ... View more

Admin: Please close this thread. Thanks ... View more

This thread is for the Galaxy Watch that was released last year. You need a thread for "Galaxy Watch Active". I think they're supposed to be released on 20 March 2019 from my order confirmation. Did you order direct with Samsung? ... View more

I placed my order through very and I got nothing from them about the delay. Their automated order status system said that delivery will take place on 24 September presuming that there aren't any further delays.  ... View more