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- Samsung Community
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- About arfc62
03-01-2017
11:50 AM
Hi AntS I didn't unzip the file first - OOPS! I have now and succesfully upgraded to software version 1028.0. It appears to have solved the problem with most apps - thank you. However, the main reason I contacted you is that I recently signed up to Amazon Prime. Unfortunately updating my software has not solved the problem with the Amazon app. When I click on the app I just get a black screen. Any further suggestions re the Amazon app not loading properly please? CHEERS
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01-01-2017
12:28 PM
1 Like
Hi AntS So, I downloaded the file - T-GASDEUC_1028.0.exe - copied it to a USB and followed the 'How do I upgrade my Samsung TV's firmware via a USB memory drive'. When I chose 'By USB' I got 'Scanning for USB .... This may take more than 1 min' followed by 'No file available for upgrade. Please check and try again'. I tried over and over in all 3 USB slots. Thanks for your help / suggestions but I have to say I'm finding the whole episode very frustrating. I simply want the apps to work in my Smart Hub - it shouldn't be difficult. Why would one app (BBC) work but not any others? It's leaving me with no confidence in Samsung products and I'm unlikely to purchase another. CHEERS
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30-12-2016
04:57 PM
1 Like
Hi JessL Yes - I've tried both '8.8.8.8' and '8.8.4.4' - alas, it made no difference. CHEERS
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30-12-2016
03:30 PM
Hi JessL Yes - I've removed the Apps and reinstalled them several times. Again, it makes no difference. CHEERS
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30-12-2016
09:50 AM
1 Like
Hi EmmaS - thanks for your response. The current Software Version is T-GASDEUC-1013.7 I had tried a Smart Hub reset (several times) but to no avail. CHEERS
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28-12-2016
10:13 AM
My TV model number is UE46D6750WKXXU. The only app on the Smart Hub that works without any issues is BBC iPlayer - no other apps will load. On some - e.g. Amazon - I just get a black screen. On others - e.g. ITV Hub - the app loads but when I chose a programme to watch the TV switches off. My internet connection etc. all seem to be fine - otherwise BBC iPlayer wouldn't work. When I try an online Software Upgrade it just says 'No software to upgrade currently'. Any suggestions as to why only the BBC app works and how I can solve the problem with the others would be greatly appreciated. CHEERS
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