Hi AntS So, I downloaded the file - T-GASDEUC_1028.0.exe - copied it to a USB and followed the 'How do I upgrade my Samsung TV's firmware via a USB memory drive'. When I chose 'By USB' I got 'Scanning for USB .... This may take more than 1 min' followed by 'No file available for upgrade. Please check and try again'. I tried over and over in all 3 USB slots. Thanks for your help / suggestions but I have to say I'm finding the whole episode very frustrating. I simply want the apps to work in my Smart Hub - it shouldn't be difficult. Why would one app (BBC) work but not any others? It's leaving me with no confidence in Samsung products and I'm unlikely to purchase another. CHEERS
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