To be frank l don't really know; what to suggest; that would be helpful to you; and resolve your problem. Have you tried to reboot your phones after trying to pair? Do you have a pair of Bowers & Wilkins PX Series headphones? You could look on YouTube for assistance: just type in a brief description about what you have been trying to do and see what comes up. I did that and with another member's input found how to do the pairing of my PX's with my Samsung Galaxy S7 Edge mobile phone. And it worked! Four fruitless hours l spent trying to pair them and the answer was on YouTube. And the solution only took a couple of minutes to perform and resolved the issue l had.
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