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- About Geoff1947
14-02-2018
12:39 PM
Have noticed recently that food often seems undercooked, so I bought an oven thermometer which is supposed to be accurate to 1 degree. Initial testing seems to indicate that when the oven beeps to indicate preset temperature has been reached, the thermostat indicates that the real temperature is still around 12 degrees below what it should be. I can can hear the oven thermostat clicking off and on, and it seems to take several cycles before the oven actually reaches the preset temperature. This suggests that food which requires a short cooking time e.g less than 20 minutes is going to be undercooked. However food which takes much longer such as a roast joint will be ok. if I leave the oven to warm up for about 15 minutes, then put the food in, it cooks ok. Im wondering if the internal thermostat is faulty?
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14-02-2018
12:28 PM
1 Like
I had the same problem. Turned out to be a faulty water pump.
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16-10-2017
11:21 AM
Pump replaced and all working ok now. however I'm still curious to know if both the nozzles on the water tank should be open. The second (blocked) one isn't connected to anything, but is it there's to let air in as water is extracted? we had a look at the replacement tank the engineer brought on his first visit and both nozzles were blocked. Is there a manufacturing problem I wonder?
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13-10-2017
04:09 PM
On the first visit the engineer brought a replacement water tank but on opening up the oven some tests indicated a faulty water pump. Said he would order this part and return a few days later. On on the second visit, engineer opened the box and found the wrong parts had been sent. The third visit is later today. I'm assured that they have the correct parts now, so hopefully the fault can be rectified. I will update later.
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27-09-2017
12:27 PM
When using vapour cooking oven asks for water tank to be filled, but it is full. Raised a support call and have an engineer coming next week. However it occurred to me that when I empty the tank, water only pours out of one nozzle, but I'm sure it used to drain from both nozzles. I tried to blow down both nozzles and one seems to be blocked although I can't see anything blocking it. I'm just wondering if this is the cause of the problem? should water pass through both nozzles?
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26-12-2016
12:33 PM
Purchased a NV9900J Chef Collection oven a few weeks ago. Yesterday being Christmas Day it was time to cook the turkey. The turkey weighed 5kg and I selected the auto cook, placed the meat probe into the breast, filled the water tank and hit the start button. I was expecting around 2 to 3 hours cooking time, but after just 55 minutes, the oven beeped and told me my cuisine was ready! The meat probe had registered 90c and the turkey looked cooked. I probed the breast and legs and juices were running clear. Being a little cautious, I cooked the turkey for a further hour. It was delicious and maybe a little over cooked. Was it really cooked after just 55 minutes? How does auto cook with meat probe actually work?
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