Thanks for the reply. I beleive I've only noticed the problem in Game mode. There is an original PlayStation 4 plugged into the One Connect box. Nothing else. Luckily, I have not seen the issue happen for about ten hours, across gameplay in different games and also different streaming services used on the PS4. However, I can *make* the issue happen - in games that have an HDR mode, toggling in and out of it will cause the separation. Turn HDR off and for a moment there'll be ghosting in normal mode. Turn it back on and the same happens. This is turning HDR off in the game without touching any of the TV's settings. I am not the only person having this issue. Here is a thread on the US forum https://us.community.samsung.com/t5/TVs/KS8000-Random-red-blue-color-separation-in-Game-Mode/m-p/53030#U53030 And here is the thread with 260K views. I found this while looking on Google, so I suspect other people thinking about buying a Samsung will see it too. http://www.neogaf.com/forum/showthread.php?t=1308315&highlight= Might be an idea to have someone from the PR team try to help manage this, take some of the load off you.
... View more
I've had a weird issue with my 55 KS7000 here in the UK. Intermittently I would get red and blue ghosting for a fraction of a second. A game or streamed TV show would look normal, except for a moment some part of the frame would have a red and blue outline. This outline would wobble and track with the action, but with red and blue silhouettes following the action. I always use the TV in game mode. Other people are having this issue too. It's being discussed on NeoGAF, which is a well-known gaming forum with 178,000 members. The thread where people are talking about the TV has 262,000 views. One of the posters believes its a firmware issue. Can someone from Samsung let us know what's going on. http://www.neogaf.com/forum/showthread.php?t=1308315&page=84
... View more